Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Rotator DuoClean with Self-Cleaning Brushroll Lift-Away Pro Upright Vacuum - Sage Green

This Lift-Away upright vacuum has DuoClean to deep-clean carpets and directly engage floors for a polished look. The self-cleaning brushroll means no hair wrap, and Lift-Away lets you clean above the floor with the push of a button.

Does this vacium work easy on high pile carpet? need one that is not hard to push on high pile carpet with memory form padding

We would like to inform you that this unit works great on most carpets, however, it may struggle with some high/plush pile carpets. We recommend contacting the manufacturer of the flooring to verify compatibility.

3 years, 9 months ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

How long does it take to recharge the battery?

We would like to let you know that it takes approximately 3.5 hours to fully charge.

3 years, 9 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

See all Q&A for this product

does this detach for stairs

We would like to let you know that this unit has the lift-away feature which allows you to remove the floor nozzle to be able to use like a carry around canister vacuum.

3 years, 9 months ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum RV2001 with Self Cleaning Brushroll, Object Detection, Wi Fi - Gray

Shark AI Robot Vacuum RV2001 truly adapts to your home, so you don’t have to clean before your robot cleans. IQ Navigation is even smarter with AI Laser Vision, helping your robot avoid objects and respond to no-go zones as it cleans row by row.

will the robot go from room to room if there is a threshold in between? it is probably 1/4 inch high

Best Answer

We would like to let you know that the robot can easily climb over obstacles and thresholds up to 3/4". If there are areas that your robot cannot reach, you may have to lift it over the threshold or move the dock to another room.

3 years, 9 months ago

Posted by:

Shark Support Team

Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold

The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.

See all Q&A for this product

Regarding the build quality of the vacuum... Is the extension wand (the one that's rose gold in this case) made of metal or plastic? Trying to avoid another broken vacuum with no available replacement parts like my other Shark vacuum that snapped in half.

Best Answer

We would like to let you know that the main tube of the wand is Aluminum, with the connectors at each end being made of plastic and metal.

3 years, 9 months ago

Posted by:

Shark Support Team

Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic

The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.

where would you bring it for warranty issues

We would like to let you know that if you ever have any issue with your Shark we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 9 months ago

Posted by:

Shark Support Team

Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black

Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.

Shark IQ Robot Self-Empty XL RV1001AE Fell down stairs and now won't work. Is there a factory reset?

We are sorry to hear that this has happened. To better assist you with this, we would recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 9 months ago

Posted by:

Shark Support Team

Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver

This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)

does it have a retraceable cord?

We would like to let you know that the cord is not retractable.

3 years, 9 months ago

Posted by:

Shark Support Team

Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.

can you program it to do what room you want and what is the robot rv761 path?

Best Answer

We would like to let you know that this robot can not be programmed to clean a certain area. This robot has a random path when cleaning.

3 years, 9 months ago

Posted by:

Shark Support Team

Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue

Can you replace your brushes and if you can how do you order them?

We would like to let you know that the brushes are replaceable and they can be purchased by reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 9 months ago

Posted by:

Shark Support Team