Shark Support Team

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June 7, 2016
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Shark Support Team's Answers

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Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver

This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)

Where do you store crevice tool? It seems to fit on the side with the cord.

We would like to let you know that there are 2 Tool Storage Posts on either side of the unit to be able to store accessories.

3 years, 8 months ago

Posted by:

Shark Support Team

Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue

The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).

Does it have the capacity to turn off the beater bar, if it has one ???

Best Answer

We would like to let you know that the brushroll spins in both Carpet and Barefloor settings. However in Barefloor settings the brushroll spins at a slower speed.

3 years, 8 months ago

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Shark Support Team

Shark - VACMOP Multi-Surface Cleaner Refill 2L bottle - Yellow

Shark VACMOP Multi-Surface Hard Floor Cleaner is formulated to deliver a complete clean with Shark VACMOP. Breaks up stuck-on residue for spotless floors. Fast-drying. Streak-free. Designed for all sealed floors. Available in spring clean scent.

can you use the vacmop solution cleaner in an older sc460 shark steam cleaner?

We would like to let you know that the Vacmop cleaner is made for use with only the Vacmop and not recommended for other units.

3 years, 8 months ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

i have owned my vacmop for only a few months. now, when charging, the red light illuminagtes for 5 seconds, then goes dark, and the mop does not charge. how could the battery already be dead? it's been used about 10 times total.

We are sorry to hear that you are having this issue with your Vacmop. To better assist you with this we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 8 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

Shark floor steam cleaner:. Can you use this on hardwood flooring?

We can assist you with your request. Our Steam Mops are designed for use on all sealed hard-floor surfaces. We recommend that you first Test an isolated area of the floor surface to be cleaned as well as review the use and care instructions from your floor manufacturer.

3 years, 8 months ago

Posted by:

Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

Does this vacuum cleaner has a beater bar head?

We would like to let you know that this unit does have a brushroll.

3 years, 8 months ago

Posted by:

Shark Support Team

Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue

Can this vacuum be used on title floor..?

We would like to let you know that this unit can be used on tile floor.

3 years, 8 months ago

Posted by:

Shark Support Team

Shark - Rotator DuoClean with Self-Cleaning Brushroll Lift-Away Pro Upright Vacuum - Sage Green

This Lift-Away upright vacuum has DuoClean to deep-clean carpets and directly engage floors for a polished look. The self-cleaning brushroll means no hair wrap, and Lift-Away lets you clean above the floor with the push of a button.

what accessoeies come with the vacum? Does it also extend to reach high places -like the ceiling.

We would like to let you know that this unit comes with a 12" Crevice Tool, Upholstery Tool, and a Pet Power Brush. You can reach high places by using the extension wand attached to the handle.

3 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.

Can I pick up this device and move it to the upstairs?

We would like to let you know that you can pick up the unit to move it to another level, you would just need to move the robot back to the dock once it has finished cleaning.

3 years, 8 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

See all Q&A for this product

What is the lightest vacuum available?

To best assist you with your inquiry we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 8 months ago

Posted by:

Shark Support Team