Shark Support Team

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June 7, 2016
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Shark Support Team's Answers

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Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

How does this compare to the dyson animal 2?

We would like to let you know that this unit has 1350 watts, weighs 16 lbs, a 30 foot cord. It also has a Duoclean floor nozzle, meaning it has 2 brushrolls instead of one. The brushroll is also self-cleaning where the hair is actively removed from the brushroll while in use.

3 years, 7 months ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black

Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.

Does this unit use beater brushes or does it have an optional brush that is not a beater brush?

We would like to let you know that this unit has a brushroll that always spins.

3 years, 7 months ago

Posted by:

Shark Support Team

Shark - WV201 WANDVAC Cordless Hand Vac, Lightweight at 1.4 lbs. with Charging Dock, One-Touch Empty for Car & Home - Slate

The Shark WANDVAC Cord-Free Handheld Vacuum combines lightweight portability with the incredible suction power of a high-speed brushless motor. Weighing just 1.4 lbs., this lightweight handheld vacuum boasts a tapered nozzle for easy debris pickup and two accessories for tackling pet hair, upholstery, and tight spaces. Between cleanings, return your vacuum to the charging dock for fast recharging. Fast cleaning, always ready when you need it. The Shark WANDVAC: Extraordinary power for the everyday mess.

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When does the battery have to be replaced?

We would like to let you know that when the battery needs to be replaced would depending on how often the unit is used.

3 years, 7 months ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

My shark vacmop does not work what do I do.

We are sorry to hear that you are having this issue with your Vacmop. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 7 months ago

Posted by:

Shark Support Team

Shark - UltraCyclone Pet Pro+ CH951 Cordless Hand Vac with Self-Cleaning Pet Power Brush - Black

The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.

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is this product wall mounted

Best Answer

We would like to let you know that this unit has a charging dock that can be purchased separately and can be mounted on a wall. This can be ordered by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 7 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

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do any shark upright bagless vacuum cleaners come without swivel? do any models with swivel allow to switch to none swivel?

We would like to let you know that all our vacuums swivel when using.

3 years, 7 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

Can it clean grout tile floors

We would like to let you know that it would depend on how deep the grout lines are.

3 years, 7 months ago

Posted by:

Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

How long is the hose when using attachments?

We would like to let you know that the hose on this unit is 5.5 feet long.

3 years, 7 months ago

Posted by:

Shark Support Team

Shark APEX UpLight Lift-Away DuoClean with Self-Cleaning Brushroll Vacuum - Terracotta

The Shark APEX UpLight delivers upright vacuum suction and stick vacuum versatility. It has DuoClean and a self-cleaning brushroll, plus Shark's lightest Lift-Away pod with an extendable built-in hose for powerful cleaning above the floor.

What kind of filter?

We would like to let you know that this unit has a Felt and foam filter as well as a Hepa filter. All filters are washable with water only.

3 years, 7 months ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

I notice that the shark vacmop leaves a residue and streak. Is there a trick to not have residue and streak? thanks.

We are sorry to hear that you are finding the Vacmop is leaving a residue and streaks on your floors. This could be cause by a build up of past cleaners, using too much solution or the pad may be too saturated and needs to be replaced. If you continue to have this issues, we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 7 months ago

Posted by:

Shark Support Team