Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Navigator Lift-Away Bagless Upright Vacuum - Lavender

Shark Navigator Lift-Away NV352 Vacuum Cleaner: Get deep cleaning action and powerful performance from start to finish. Antiallergen technology means dust and dirt stays in your vacuum instead of in the air you breathe.

How do you clean the rollers? Is there a way to remove and clean?

We would like to let you know that the brushroll can not be removed from the nozzle. We recommend to carefully cut anything wound around the rotating brush with scissors. Avoid damaging or cutting the
bristles.

1 year, 9 months ago

Posted by:

Shark Support Team

Shark - WV201 WANDVAC Cordless Hand Vac, Lightweight at 1.4 lbs. with Charging Dock, One-Touch Empty for Car & Home - Slate

The Shark WANDVAC Cord-Free Handheld Vacuum combines lightweight portability with the incredible suction power of a high-speed brushless motor. Weighing just 1.4 lbs., this lightweight handheld vacuum boasts a tapered nozzle for easy debris pickup and two accessories for tackling pet hair, upholstery, and tight spaces. Between cleanings, return your vacuum to the charging dock for fast recharging. Fast cleaning, always ready when you need it. The Shark WANDVAC: Extraordinary power for the everyday mess.

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What are the minimum dimensions of a shelf that this device could fit on, facing front, incorporating the fact that the vacuum itself lies at an angle in the dock? Thank you.

Images for this Question

(click to see full-size image)

We would like to let you know these are the dimensions of the unit 4.1" L X 8.1" W X 15.2" H.

1 year, 9 months ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Upright Vacuum - Rose Gunmetal

Shark Rotator Powered Lift-Away Deluxe 3-in-1 Upright Vacuum: Easily remove dirt, dust and debris from carpets and bare floors with a bagless vacuum that converts from an upright to a Lift-Away Pod with powered brush roll to a canister with caddy.

Is this vacuum good with pet hair?

We would like to let you know that this unit is great at picking up pet hair.

1 year, 9 months ago

Posted by:

Shark Support Team

Shark - Air Purifier MAX with True NanoSeal HEPA, Cleansense IQ, Odor Lock, Cleans up to 1200 Sq. Ft - Charcoal Grey

The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 1200 square feet.

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Does it removed Covid from the air?

We would like to let you know as a matter of company policy, we are not giving specific guidance regarding air purifiers and COVID-19. We encourage you to do your own research from reputable sources such as the CDCs website.

1 year, 9 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

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Just stopped running while using any suggestions, filters all clean

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

1 year, 9 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White

The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.

W why is my air purifier not working the code E1 is keeps popping up what is going on

1 year, 9 months ago

Posted by:

Shark Support Team

Shark - Clean Sense Air Purifier 500, Clean Sense IQ, NanoSeal True HEPA, 500 sq. ft., Filters 99.9% of allergens, Pro Odor Lock - White

The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification in a compact size. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 500 square feet.

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If I turn this on and the air quality is already at 99% does that mean I don’t necessarily need an air purifier?

Best Answer

This means your air quality is good. However, air quality will fluctuate as you introduce pollutants into your home. Activities like smoking, cooking, dusting, or spraying cleaning products (among other things) can add more pollutants to your air. Clean Sense IQ™ tracks this fluctuation in real time and alerts you when your air quality decreases. Air quality is measured by the amount of particulate matter in your air. To accurately calculate the percentage of air that is clean, Clean Sense IQ™ tracks 3 distinct particle sizes: PM1.0, PM2.5, and PM10. However, particles in your air can be both larger and smaller than this range. Rest assured, our Nanoseal™ True HEPA technology is cleaning the air by capturing odors and 99.98% of particles down to the 0.1–0.2 micron range.

1 year, 9 months ago

Posted by:

Shark Support Team

Shark - Cordless Pet Plus Stick Vacuum with Anti-Allergen Complete Seal & PowerFins, Self-Cleaning Brushroll - Blue

The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.

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I have fairly thin Native American rugs on thick pads over a hard floor. Will this vacuum suck up and wrinkle the rugs when used? Is there a lower suction option to use?

We would like to inform you that this unit works great on most carpets, and rugs however, it may struggle with some rugs. We recommend contacting the manufacturer of the flooring to verify compatibility.

1 year, 9 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Bagless Upright Vacuum - Lavender

My carpet roller does not move?

1 year, 9 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Upright Vacuum with Anti-Allergen Complete Seal - Blue Jean

The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.

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The Shark I have (old) has a long hose to which I can attach a brush which is about 12 inches in width to clean tile and wooden floors. It is more maneuverable than using the whole vacuum in tight places. Is this available on this model or any model?

We would like to let you know that you can attach accessories to the handle or the wand.

1 year, 9 months ago

Posted by:

Shark Support Team