Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
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The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
Is it dual voltage? Looking to purchase to use it in Europe, please let us know what manufacturer's sticker on it says.
We would like to let you know that this unit is designed for use in North America and should only be used in a 120V outlet.
1 year, 10 months ago
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Shark Support Team
Shark - Vertex Bagless Corded Canister Vacuum with DuoClean PowerFins - Black/Copper
Get powerful Shark suction and advanced cleaning technology in a compact canister vac. DuoClean PowerFins take on floors and carpets: two brushrolls pick up more in every pass vs. original DuoClean. The self-cleaning brushroll delivers powerful pet hair pickup with no hair wrap and Anti-Allergen Complete Seal traps over 99.9% of dust and allergens. (Based on ASTM F1977, down to .3 microns.)
Does it work well on tile or wood floors?
We would like to let you know that this unit works great on all floor types including tile and wood floors.
1 year, 10 months ago
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Posted by:
Shark Support Team
Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic
The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.
Are there more accessories I can buy for this such as going under appliances
We would like to let you know that you can purchase any available accessories for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 11 months ago
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Shark Support Team
Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White
The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.
Hi i followed the quick start guide and ensured to remove the plastic - it’s been 2 hours and the reading has remained at 0% for air quality - defect? it’s slowly going up to 1 ro 2 percent - does it just need time to clean the air?
We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 11 months ago
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Posted by:
Shark Support Team
Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver
This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)
When the lift away is detached. Is the electric cord attached to the base or to the lift away unit? If attached to the base, what is the cord length? Thanks
We would like to let you know that the cord is attached to the main body of the vacuum (the lift away portion). This unit has a 25 foot cord.
1 year, 11 months ago
by
Posted by:
Shark Support Team
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
Does this vacuum require changing of the filter, or do you only have to wash them with soap and water? Two different answers to this question asked by another user. Please clarify.
We would like to let you know that the filters are washable. the filters would only need to be changed if they are damaged in any way or are affecting the suction even with regular maintenance.
For the foam and felt filter it is recommend to wash them every month by rinsing them thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry completely for at least 24 hours before replacing. For the Hepa filter is recommended to wash once every 12 months by rinsing it under lukewarm water with the dirty side face down until the water runs clear. Allow the filter to air dry completely for 24 hours.
Between washings, your filter can be tapped clean to remove any excess dust and other particles into the trash.
For the foam and felt filter it is recommend to wash them every month by rinsing them thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry completely for at least 24 hours before replacing. For the Hepa filter is recommended to wash once every 12 months by rinsing it under lukewarm water with the dirty side face down until the water runs clear. Allow the filter to air dry completely for 24 hours.
Between washings, your filter can be tapped clean to remove any excess dust and other particles into the trash.
1 year, 11 months ago
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Posted by:
Shark Support Team
The Shark Cordless Pro with Clean Sense IQ and PowerFins Plus is the newest lightweight cordless stick with the latest cleaning technology. Clean Sense IQ detects the dirt you can’t see and automatically boosts power. The PowerFins Plus brushroll combines flexible fins and soft microfiber material for continuous contact on all surfaces. Plus, Odor Neutralizer Technology guards against bad odors from debris you pick up. Combines two brushroll technologies into one nozzle—soft microfibers handle stuck-on dust & piles of large debris, and PowerFins directly engage floors and dig deep into carpets. HyperVelocity accelerated suction delivers incredible performance in an ultra-lightweight cordless. Removable battery can charge anywhere in your home, delivering up to 40 minutes of runtime. (In standard mode, measured at the hand vacuum.) Removable dust cup empties debris in seconds with a CleanTouch Dirt Ejector so you never get your hands dirty. | Shark Cordless Pro with Clean Sense IQ and PowerFins Plus | IZ562H
Is this vacuum good on shaggy carpets?
We would like to inform you that this unit works great on most carpets, and rugs however, it may struggle with some high/plush pile carpets. We recommend contacting the manufacturer of the flooring to verify compatibility.
1 year, 11 months ago
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Posted by:
Shark Support Team
The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.
Does this vacuum have a beater bar OR a rotating brush? If so, can you recommend a vacuum that doesnt?
We would like to let you know that this unit does have a brushroll. To help you to choose the best vacuum for your needs we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 11 months ago
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Posted by:
Shark Support Team
Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor Lock, 1,200 sq. ft., Smart Sensing - White
The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.
Will this help with a mild dew smell in the basement?
We would like to let you know that the Shark Air Purifier 6 filter is equipped with activated carbon pellets which are designed to absorb household odors and VOCs (volatile organic compounds) such as formaldehyde, acetone, and butanol.
1 year, 11 months ago
by
Posted by:
Shark Support Team
Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White
The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.
Why does 0% never change
We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 11 months ago
by
Posted by:
Shark Support Team