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    June 7, 2016
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The Shark HydroVac XL vacs, mops and cleans itself with powerful suction and hydro mopping at the same time. It deep cleans hard floors and cleans area rugs with antimicrobial brushroll*, odor neutralizer technology, XL clean water tank and headlights. * Brushroll treated with antimicrobial substance to preserve roller and resist bacterial odours on the brushroll.
 

What kind of cleaning solvent is added to water, if any.

We would like to let you know that you can use water only. If you would like to use a cleaner/water solution we would advise to use our Hydrovac Multi Surface Cleaning Solution is specifically designed for this system to optimize cleaning performance. using other cleaners may lead to foaming, streaking and false triggering of the dirty water sensors.
1 year, 11 months ago
by
Posted by: 
Shark Support Team
 
 Shark - HydroVac Cordless Pro XL 3-in-1 Vacuum, Mop and Self-Cleaning System with LED Headlights &amp; XL Clean Tank - Pure Water
Shark - HydroVac Cordless Pro XL 3-in-1 Vacuum, Mop and Self-Cleaning System with LED Headlights & XL Clean Tank - Pure Water
Shark HydroVac Cordless Pro XL 3-in-1 multi-surface cleaner vacuums, mops and cleans itself with powerful suction & hydro mopping at the same time. It deep cleans hard floors and cleans area rugs. Includes a self-cleaning, antimicrobial brushroll* to help prevent odors & bacterial growth on the brushroll; 2-tank system to separate clean & dirty water; extra large clean tank; headlights; LED display and multi-surface concentrate with odor neutralizer technology. *Brushroll treated with antimicrobial substance to preserve roller and resist bacterial odors on the brushroll.
 

Can I vacuum only, without water if I choose to do so?

We would like to let you know that the Hydrovac can not be used for dry vacuuming. There must be fluid in the Clean Solution Tank for the unit to run. The unit will turn off and indicate when you have run out of cleaning solution.
1 year, 11 months ago
by
Posted by: 
Shark Support Team
 
 Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray
Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray
The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.
 

The power button on my air purifier does not light up anymore. I can turn it on by touching it and turning off. Can i reset it or what can i do to get it to light up again.

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 11 months ago
by
Posted by: 
Shark Support Team
 
 Shark - DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Cinnamon
Shark - DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Cinnamon
Shark's full-sized Powered Lift-Away upright vacuum features DuoClean and self-cleaning brushroll technologies, while giving you the power to tackle hard-to-reach areas under furniture and above the floor. The DuoClean dual-brushroll system deep-cleans carpets and gives hard floors a polished look, while the self-cleaning brushroll delivers nonstop hair removal.
 

Is this vacuum quieter than the others and are other attachments available for purchase?

We would like to let you know that the sound our units emits is no louder than a regular vacuum. Available attachmetns for this unit can be purchased by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 11 months ago
by
Posted by: 
Shark Support Team
 
 Shark - Rotator Lift-Away Upright Vacuum with PowerFins and Self-Cleaning Brushroll - Paprika
Shark - Rotator Lift-Away Upright Vacuum with PowerFins and Self-Cleaning Brushroll - Paprika
This lightweight Lift-Away upright vacuum has a PowerFins nozzle, engineered to pick up more hair with no hair wrap (vs. Shark bristle brushrolls). Lift away the pod to easily clean stairs, furniture, and more. Anti-Allergen Complete Seal traps dust and allergens inside the vacuum. LED headlights illuminate hidden debris, while Swivel Steering makes it easy to maneuver around furniture.
 

shark xcd 500 how do I get the handle off

We would like to let you know that you would need to push the handle release on the top of the wand to remove the handle from the wand.
1 year, 11 months ago
by
Posted by: 
Shark Support Team
 
 Shark - Rotator DuoClean with Self-Cleaning Brushroll Lift-Away Pro Upright Vacuum - Sage Green
Shark - Rotator DuoClean with Self-Cleaning Brushroll Lift-Away Pro Upright Vacuum - Sage Green
This Lift-Away upright vacuum has DuoClean to deep-clean carpets and directly engage floors for a polished look. The self-cleaning brushroll means no hair wrap, and Lift-Away lets you clean above the floor with the push of a button.
 

Does Shark APEX Power Lift-Away DuoClean & Self Cleaning Brush Upright Vacuum work well on vinyl plank floors?

We would like to let you know that this unit works great on all types of flooring, including vinyl plank floors.
1 year, 11 months ago
by
Posted by: 
Shark Support Team
 
 Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
 

How do you unclog the sprayer?

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 years ago
by
Posted by: 
Shark Support Team
 
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
 

How much does this vacuum weigh totally? How much does the Lify Away part weigh? Thanks!

We would like to let you know the weight of the unit is 16 lbs, and the weight of the Lift-away part is 7.5 lbs.
2 years ago
by
Posted by: 
Shark Support Team
 
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
 

Does Shark make an Upright with a Bag & also has Lift-Away feature?

We would like to let you know that all of our vacuums are bagless.
2 years ago
by
Posted by: 
Shark Support Team
 
 Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor Lock, 1,200 sq. ft., Smart Sensing - White
Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor Lock, 1,200 sq. ft., Smart Sensing - White
The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.
 

How does filters cost an how many do it use at once

We would like to let you know that you can purchase a filter for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 years ago
by
Posted by: 
Shark Support Team