Shark Support Team

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June 7, 2016
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Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic

The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.

Does the Shark Navigator Pet with Self-Cleaning Brushroll, ZU60 series have a belt?

We would like to let you know that there is a belt in the floor nozzle.

2 years ago

Posted by:

Shark Support Team

Shark - Steam and Scrub All-in-One Scrubbing and Sanitizing Hard Floor Steam Mop S7001 - Cashmere Gold

The Shark Steam & Scrub scrubbing and sanitizing* steam mop gently scrubs and sanitizes* all at once. The combination of steam and rotating pads delivers up to 2x better stuck-on stain removal vs. traditional steam mops** on sealed hard floors. This deeper cleaning removes dust, residue, grease, and bacteria while providing chemical-free sanitization*.

Is this cleaner ideal for cleaning a painted concrete floor? I have a gym floor at my daycare and need to buff out shoe scuffs. Thanks!

We can assist you with your request. Our Steam Mops are designed for use on all sealed hard-floor surfaces. We recommend that you first Test an isolated area of the floor surface to be cleaned as well as review the use and care instructions from your floor manufacturer.

However we would not recommend using on painted floors as the steam may make the paint bubble and peel.

2 years ago

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Shark Support Team

Shark - Rotator DuoClean with Self-Cleaning Brushroll Lift-Away Pro Upright Vacuum - Sage Green

This Lift-Away upright vacuum has DuoClean to deep-clean carpets and directly engage floors for a polished look. The self-cleaning brushroll means no hair wrap, and Lift-Away lets you clean above the floor with the push of a button.

How does this work on area rugs? I just returned two Shark vacuums since they sucked up the rug even using the low pile setting. Then, LED displayed red light constantly.

We would like to let you know that this unit has a carpet and hard floor setting. The hard floor setting is designed to use on hard floors and area rugs.

2 years ago

Posted by:

Shark Support Team

Shark - Rocket Corded Stick Vacuum - Orange

At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.

Does this vacuum work well on sealed concrete floors?

We would like to let you know that this unit works well on all types of flooring.

2 years ago

Posted by:

Shark Support Team

Shark - Vertex UltraLight DuoClean PowerFins Corded Stick Vacuum with Self-Cleaning Brushroll - Colbalt Blue

The Shark Vertex Corded Stick Vacuum is Shark’s ultimate cleaning experience. DuoClean PowerFin features a PowerFin roller and a soft roller combine on all floors for continuous cleaning contact to dig deep into carpets, directly engage floors, and pick up more in every pass. (vs. original DuoClean).

Does this gadget operate power out out of 240 or 110 Can it be used out the us

We would like to let you know that this unit is designed for use in North America and should only be used in a 120V outlet.

2 years ago

Posted by:

Shark Support Team

Shark - Air Purifier MAX with True NanoSeal HEPA, Cleansense IQ, Odor Lock, Cleans up to 1200 Sq. Ft - Charcoal Grey

The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 1200 square feet.

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How much are the filters

We would like to let you know that you can get the price and purchase the filter for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

2 years ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

Can you use the pads off of the steam mop on the vacuum mop.

We would like to let you know that the pads for our steam mops are not compatible with the VacMop.

2 years ago

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Shark Support Team

Shark - HyperAir Hair Blow Dryer with IQ 2-in-1 Concentrator & Styling Brush Attachments - Stone

The Shark HyperAir delivers premium air power and next-generation intelligence that give you an easy, healthy hair-care experience with ultra-fast drying and no heat damage, for styles that last. Attach the IQ 2-in-1 Concentrator or IQ Styling Brush and Shark HyperAIR intelligently sets the heat and airflow settings for you, taking the guesswork out of styling.

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Does it include a gold setting ?

We would like to let you know this unit has a setting for cold air, this is done by pushing a button for a cold shot.

2 years ago

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Shark Support Team

Shark - Canister Pet Bagless Corded Vacuum - Navy/Silver

Experience powerful Shark suction in a compact canister vacuum. Take on floors & carpets with the PowerFins nozzle, engineered to pick up more hair with no hair wrap (vs. Shark bristle brushrolls). Anti-Allergen Complete Seal traps over 99.9% of dust, dander, and allergens inside the vacuum. (Based on ASTM F1977, down to .3 microns.) Includes the Pet Crevice Tool and Upholstery Tool accessories.

Is there a brush only attachment for hardwood floors?

We would like to let you know that there is not a brush only attachment for hardwood floors for this unit.

2 years ago

Posted by:

Shark Support Team

Shark - Pet Cordless Stick Vacuum with XL Dust Cup, LED Headlights - Blue Iris

The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.

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Is it safe for laminated flooring will it scrach the flooring w the brush?

We would like to let you know that this unit is safe to use on laminated floors.

2 years ago

Posted by:

Shark Support Team