Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark - Rocket Corded Stick Vacuum - Orange

At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.

Does it have a light?

We would like to let you know that this unit does not have headlights.

2 years ago

Posted by:

Shark Support Team

Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue

The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).

.Is the SKU number the same as the serial number ? I still don’t know how to find the serial number

We would like to let you know that the serial number on this unit is located on the unit behind the battery. So you would need to remove the battery from the unit to find this.

2 years ago

Posted by:

Shark Support Team

Shark - Cordless Floor and Carpet Sweeper - Purple

Keep your bare floors and carpets clean with this Shark V2950 sweeper, which features a motorized brush with 2 speeds for reliable cleaning power. The BACKSAVER handle and low-profile design help you reach hard-to-clean areas with ease.

what typeof battery is it a lithium

We would like to let you know that the battery in this unit is a NI-MH battery.

2 years, 1 month ago

Posted by:

Shark Support Team

Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey

The Shark EZ Robot is your easy path to a smart clean. It combines the convenience of a self-empty base with powerful Shark suction for a complete home clean. After each cleaning session, your robot automatically empties itself into the bagless self-empty base, which holds multiple sessions’ worth of dirt and debris so you can forget about vacuuming for weeks. Now that’s easy.

Where do you get replacement filters and how often do they require replacing?

We would like to let you know that you can purchase the filters for this unit by reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

2 years, 1 month ago

Posted by:

Shark Support Team

Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black

The Shark AI Ultra Robot Vacuum combines powerful vacuuming with Matrix Clean Navigation, leaving no spots missed for an ultra whole-home clean. Features include: powerful Shark suction power, Matrix Clean Navigation for a deeper cleaning, HEPA 60-day capacity base for collecting and trapping dust and allergens, and CleanEdge Technology for better edge cleaning.

See all Q&A for this product

What is the difference between the RV2502AE (this model) and the AV2501AE?

We would like to let you know that the both of these Robots are part of the same series, the differences being where the unit is sold, and accessories may vary.

2 years, 1 month ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum RV2001 with Self Cleaning Brushroll, Object Detection, Wi Fi - Gray

Shark AI Robot Vacuum RV2001 truly adapts to your home, so you don’t have to clean before your robot cleans. IQ Navigation is even smarter with AI Laser Vision, helping your robot avoid objects and respond to no-go zones as it cleans row by row.

How do I move my shark’s home base without having to delete the map and start from scratch?

We would like to let you know that moving the base by a few inches wouldn't change anything. however if you are wanting to move the base from one wall to another wall or one room to another room you would need to remap your home.

2 years, 1 month ago

Posted by:

Shark Support Team

Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray

The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.

I have three bedroom on the second level can I put an air purifier in the hallway to take care of the three bedroom?

We would like to let you know that this unit is designed for spaces up to 1,200 square feet, based on one air change per hour.

2 years, 1 month ago

Posted by:

Shark Support Team

Shark - IQ AirWave Attachment for HyperAIR Hair Dryers | Styling Tools | Touchless Hair Waver | For Straight and Wavy Hair - Stone

Attach this IQ Styler to the Shark HyperAIR Dryer for long-lasting waves with less heat. The IQ AirWave creates effortless beachy waves using touchless, hair-healthy HyperAIR Technology that shapes your hair into a gentle wave by drying in place—no tugging or heat damage. This IQ Styler is compatible only with Shark HyperAIR dryers and is best for straight and wavy hair.

Does it work by battery's, Does it trow off hot air

We would like to let you know that this attachment is powered when attached to the Shark HyperAir hairdryer.

2 years, 1 month ago

Posted by:

Shark Support Team

Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black

Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.

Where can I purchase the correct battery for this vacuum?

We would like to let you know that you can purchase the battery for this unit by reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

2 years, 1 month ago

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Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

how long is the hose?

We would like to let you know that the hose is 8.4 feet long.

2 years, 1 month ago

Posted by:

Shark Support Team