Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.
can this vacuum mop
We would like to let you know that this Robot only vacuums. It does not have a mopping feature.
3 years ago
by
Posted by:
Shark Support Team
Shark - Professional Lightweight Iron - Red
Remove wrinkles from garments with this Shark GI305 professional lightweight iron, which delivers 1500W of power for effective operation and features a 180° tank for easy filling under a faucet.
IS THIS IRON DUAL VOLTAGE?
We would like to let you know that this unit is not dual voltage.
3 years ago
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Posted by:
Shark Support Team
Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray
The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.
What are the dimensions?
We would like to let you know that the dimensions of this unit are 17 inches(L) by 8.9 inches(W) by 32 inches(H).
3 years ago
by
Posted by:
Shark Support Team
Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.
My Shark is 2 yrs old,now it will run 10 min.max and go back to the station.Most of that time it’s getting stuck in one room.Cleaned brushes.and wiped sensors.What is the next step please.
We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years ago
by
Posted by:
Shark Support Team
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
Shark Rocket model 1X141 is it self propelled
We would like to let you know that this vacuum is not self propelled.
3 years ago
by
Posted by:
Shark Support Team
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
The self Propel of my upright Rocket vacuum doesn't work. Very hard to push. Can anybody tell me what might have happened
We are sorry to hear that you are having this issue with your Shark. We would like to let you know that this vacuum is not self propelled. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years ago
by
Posted by:
Shark Support Team
The Shark Vertex Pro combines the power and performance of a full-size vacuum* with the ease of a cordless stick. It features deep-cleaning DuoClean PowerFins and a self-cleaning brushroll to get rid of hair wrap. *Tested in Boost mode vs. ZU360.
Is this vacuum self propelled?
We would like to let you know that this vacuum is not self propelled.
3 years ago
by
Posted by:
Shark Support Team
The Shark AI Ultra Robot Vacuum combines powerful vacuuming with Matrix Clean Navigation, leaving no spots missed for an ultra whole-home clean. Features include: powerful Shark suction power, Matrix Clean Navigation for a deeper cleaning, HEPA 60-day capacity base for collecting and trapping dust and allergens, and CleanEdge Technology for better edge cleaning.
what if I move do I have to be a computer wizard to get my new house mapped on my phone?
We would like to let you know that if you move, or even rearranged your home you would just need to delete the existing map and then start a new mapping process.
3 years ago
by
Posted by:
Shark Support Team
Shark - Rotator Powered Lift-Away Upright Vacuum - Rose Gunmetal
Shark Rotator Powered Lift-Away Deluxe 3-in-1 Upright Vacuum: Easily remove dirt, dust and debris from carpets and bare floors with a bagless vacuum that converts from an upright to a Lift-Away Pod with powered brush roll to a canister with caddy.
How do I remove the top for replying? Lift away works partially but dust cup release giving me trouble.
We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years ago
by
Posted by:
Shark Support Team
Shark - Cordless Floor and Carpet Sweeper - Purple
Keep your bare floors and carpets clean with this Shark V2950 sweeper, which features a motorized brush with 2 speeds for reliable cleaning power. The BACKSAVER handle and low-profile design help you reach hard-to-clean areas with ease.
What is weight on this one
We would like to let you know that this vacuum weighs 4.9 lbs.
3 years ago
by
Posted by:
Shark Support Team