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June 7, 2016
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March 5, 2024
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Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver

This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)

I've only had this vacuum since April. It is now September. Not even six months. Is there a video on how to clean it? I've taken it all apart including taking out the brush rolls and cleaned it all and the suck power is diminished greatly. What do I do?

Best Answer

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years ago

Posted by:

Shark Support Team

Shark - Rocket Corded Stick Vacuum - Orange

At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.

Are attachments included, such as crevice tool, furniture brushes, etc.?

We would like to let you know that this vacuum comes with a Crevice tool, Upholstery tool and a Anti-allergen dust brush.

3 years ago

Posted by:

Shark Support Team

Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White

The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.

Is it certified Asthma & allergy friendly?

We would like to let you know that the Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ™ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection. The Anti-Allergen Multi-Filter captures 99.97% of dust, dander, allergens, smoke, and household odors.

3 years ago

Posted by:

Shark Support Team

Shark - IQ Robot R101 Wi-Fi Connected Robot Vacuum - Black

Put floor cleaning on autopilot with this SharkNinja Shark IQ robot vacuum. Compatibility with Alexa and Google Assistant simplifies control from a distance, while the IQ Nav functionality provides digital home mapping to clean specific rooms as needed right now. This SharkNinja Shark IQ robot vacuum recharges itself to resume cleaning from where it left off.

Would this work with the self emptying dock (I have another shark that has the self empty base).

We would like to let you know that this Robot will not work with the self-emptying dock.

3 years ago

Posted by:

Shark Support Team

Shark - Ultimate Professional Iron - Copper/Gray

Shark GI505 Ultimate Professional Iron: Smooth wrinkles from your clothing to maintain a professional, stylish appearance using this iron. A stainless-steel soleplate allows easy gliding action and heat retention during use. The lightweight design and 10' cord permit simple movement.

Where is one touch fabric selection

We would like to let you know that the fabric selector button for this unit is located on the handle.

3 years, 1 month ago

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Shark Support Team

Shark - Pet Plus Cordless Stick Vacuum with Self-Cleaning Brushroll and PowerFins - Magenta

The Shark Pet Plus Cordless Stick Vacuum combines powerful suction and a self-cleaning brushroll with PowerFins to clean floors and carpets with no hair wrap. Lightweight design and a removable hand vacuum allow cleaning from floor to ceiling.

How well does it work on carpeting

We would like to let you know that this vacuum works great on carpets.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

Is vacmop cleaner safe for terrazzo?

We would like to let you know that the Vacmop can safely be used on all sealed hard floors, stone, hardwood, vinyl, laminate, tile, marble, and linoleum.

3 years, 1 month ago

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Shark Support Team

Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic

The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.

weight of vac

We would like to let you know that this vacuum weighs 16 lbs.

3 years, 1 month ago

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Shark Support Team

Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray

The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.

Does this kill viruses if so what viruses

As a matter of company policy, we are not giving specific guidance regarding air purifiers and viruses including COVID-19. We encourage you to do your own research from reputable sources such as the CDCs website.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Upright Vacuum with Anti-Allergen Complete Seal - Blue Jean

The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.

See all Q&A for this product

Does this vacuum have a warranty?

We would like to let you know that this vacuum has a 5 year limited manufactures warranty.

3 years, 1 month ago

Posted by:

Shark Support Team