Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Cordless Pet Plus Stick Vacuum with Anti-Allergen Complete Seal & PowerFins, Self-Cleaning Brushroll - Blue

The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.

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Is the battery removable

We would like to let you know that the battery is removeable to be able to replace it when it is time.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark - WV201 WANDVAC Cordless Hand Vac, Lightweight at 1.4 lbs. with Charging Dock, One-Touch Empty for Car & Home - Slate

The Shark WANDVAC Cord-Free Handheld Vacuum combines lightweight portability with the incredible suction power of a high-speed brushless motor. Weighing just 1.4 lbs., this lightweight handheld vacuum boasts a tapered nozzle for easy debris pickup and two accessories for tackling pet hair, upholstery, and tight spaces. Between cleanings, return your vacuum to the charging dock for fast recharging. Fast cleaning, always ready when you need it. The Shark WANDVAC: Extraordinary power for the everyday mess.

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How loud is this vacuum? My pet is terrified of loud noises so I’m looking for something quieter.

We would like to let you know that the sound our units emits is no louder than a regular vacuum.

3 years, 1 month ago

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Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

How do I replace the charging cord?

We would like to let you know that you can purchase a new charger for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

Does this vacuum have 3 settings 1. for wood floor, 2 Low pile carpet 3. High pile carpet

We would like to let you know that this vacuum has 2 settings, one for hard floors and one for carpets.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark - Cordless Pet Plus Stick Vacuum with Anti-Allergen Complete Seal & PowerFins, Self-Cleaning Brushroll - Blue

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One or two batteries included? Is it possible to buy more?

Best Answer

We would like to let you know that this unit comes with only one battery, however you can purchase a replacement battery by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark WANDVAC System Pet Ultra-Lightweight Powerful Cordless Stick Vacuum with Charging Dock - Iconic Steel Grey

Meet the Shark WANDVAC System, the ultra-powerful, lightweight 3-in-1 cordless vacuum ready for anything. Handle above-floor cleans in hand vac or wand mode, or snap into stick vacuum mode in seconds to tackle floors and carpets with ease. Includes a sleek charging and storage base, HyperVelocity accelerated suction power, and a PowerFins brushroll to deep-clean dirt, debris, and more.

How much does this unit weigh? https://www.bestbuy.com/site/shark-wandvac-system-pet-ultra-lightweight-powerful-cordless-stick-vacuum-with-charging-dock-iconic-steel-grey/6449785.p?skuId=6449785

We would like to let you know that this vacuum weighs 5.9 lbs.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black

Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.

I have a R200WD model. Is there anyway to buy just the self emptying dust bin and will it work with my vacmop model?

We would like to let you know that the Shark AI Robot VACMOP PRO RV2001WDis not compatible with the self emptying base.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark - Navigator Upright Vacuum - Champagne

Featuring Anti-Allergen Complete Seal filtration technology, this Shark Navigator NV70 upright vacuum helps minimize allergy-provoking dust and other irritants. The Mega 3X dust cup capacity holds a large amount of dirt and debris.

What is the proper way to disassemble the vacuum cleaner where the motors at

We would like to let you know that our units can not be disassemble to get to the motor. If you are having an issue with your vacuum we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray

The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.

Where is this product made?

We can assist you with your inquiry. Our products are made in China.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White

The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.

This might be a stupid question but is it just one room it purifies? For example if it’s in my room and the doors closed would it work throughout the house too? Or just the room? Or would you suggest putting it in the living room?

We would like to inform you that the Air Purifier is designed for spaces up to 1,200 square feet, based on one air change per hour.

3 years, 1 month ago

Posted by:

Shark Support Team