Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver

This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)

Does this vacuum stand upright by itself?

We would like to let you know that when this vacuum is in the upright position it does stand by itself.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black

Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.

Why does the unit suddenly forget there is a map with named rooms and just clean randomly? Customer support only can say that I must delete a room to reactivate the ability to choose which rooms to clean. No reason given as to why this happens.

We are sorry to hear that you are having this issue with your Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray

The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.

How much are the filters

To better assist you with your request we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 1 month ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Upright Vacuum with Anti-Allergen Complete Seal - Blue Jean

The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.

See all Q&A for this product

Does use filters and if so what kind

We would like to let you know that this vacuum does have a foam and felt filter that sit in the unit under the dust cup. It also has a Hepa filter as well.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - WV201 WANDVAC Cordless Hand Vac, Lightweight at 1.4 lbs. with Charging Dock, One-Touch Empty for Car & Home - Slate

The Shark WANDVAC Cord-Free Handheld Vacuum combines lightweight portability with the incredible suction power of a high-speed brushless motor. Weighing just 1.4 lbs., this lightweight handheld vacuum boasts a tapered nozzle for easy debris pickup and two accessories for tackling pet hair, upholstery, and tight spaces. Between cleanings, return your vacuum to the charging dock for fast recharging. Fast cleaning, always ready when you need it. The Shark WANDVAC: Extraordinary power for the everyday mess.

See all Q&A for this product

How do you detach multi-tool from wand it seems to have locked in place

We would like to let you know that you should be able to just pull off the attachments. If the attachment will not detach we would recommend reaching out to our Customer Care Team to better assist you. They are available at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - Professional Steam Pocket Stick Steam Cleaner - White

Whether you need to blast away tough stains, sanitize sealed hard floors, or convert to a portable handheld steamer for above-floor cleaning, the Shark Lift-Away Pro Steam Pocket Mop can do it all. Next-generation features like Intelligent Steam Control, Intelli-Mop Head with Steam Blaster Technology, Touch-Free Technology, and a Direct Steam Channeling System make cleaning simple, quick and easy.

How can I get a replacement book for my professional steam mop?

We would like to let you know that you can have a manual for your unit emailed to you by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic

The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.

Are the bristles/brushes soft enough to not damage hardwood floors? I realize they still spin slowly I just want to make sure they are soft.

Best Answer

We would like to let you know that the bristles will not damage hardwood floors.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black

Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.

When mopping does it detect rugs and know to only vacuum them and not mop a rug?

We would like to let you know, before the robot can mop, the robot must complete its Explore Run and an initial vacuuming run, and Carpet Detection must be set up in the app. This way the Robot knows where there is carpet and where there is bare floor.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark WANDVAC System Pet Ultra-Lightweight Powerful Cordless Stick Vacuum with Charging Dock - Iconic Steel Grey

Meet the Shark WANDVAC System, the ultra-powerful, lightweight 3-in-1 cordless vacuum ready for anything. Handle above-floor cleans in hand vac or wand mode, or snap into stick vacuum mode in seconds to tackle floors and carpets with ease. Includes a sleek charging and storage base, HyperVelocity accelerated suction power, and a PowerFins brushroll to deep-clean dirt, debris, and more.

How many long does battery lasts when fully charged?

Best Answer

We would like to let you know, at full charge, the unit will run for 17 minutes. Using Boost mode exhausts battery life at a faster rate. If Boost mode is engaged at all times, the unit will run for 8 minutes.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Bagless Upright Vacuum - Lavender

Shark Navigator Lift-Away NV352 Vacuum Cleaner: Get deep cleaning action and powerful performance from start to finish. Antiallergen technology means dust and dirt stays in your vacuum instead of in the air you breathe.

Does it have a belt and can you get replacements?

We would like to let you know that this unit does have a belt, but it is not replaceable.

3 years, 2 months ago

Posted by:

Shark Support Team