Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold

The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.

See all Q&A for this product

Can you easily vacuum up a flight of stairs without carrying the entire vacuum with you?

Best Answer

We would like to let you know that this vacuum has the lift-away feature which allows you to remove the main body of the vacuum from the floor nozzle to make it easier to carry and maneuver when vacuuming stairs.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray

The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.

What kind of filters do i need? Are either of the filters inside the Shark Air Purifier 6 washable or do they need to be replaced? How often for cleaning or replacing?

We would like to let you know that the filter in the Air Purifier is not washable. It is recommend to replace the filter every 6-12 months. When the filter needs to be changed, the FILTER LIFE button will flash. The filter for the Air Purifier are available for purchase by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - Steam Pocket Mop - Purple

The Shark Steam Pocket Mop turns ordinary water into super-heated steam to remove everyday dirt and grime that other mops leave behind. Featuring swivel steering and an ergonomic design, it makes quick work of cleaning around furniture. Chemical free super-heated steam deep cleans, providing 99.9% sanitization*, so you can feel confident that your floors are both germ-free and chemical-free.

I need some replacement covers for Shark steam mop. S3600

We would like to let you know that you can purchase pads for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

Can I use a little Clorox or Lysol and water periodically?

We would like to let you know that it is not recommended to use other cleaners in the Vacmop. Our cleanser has been specially formulated to provide a residue-free, streak free finish. Using other cleaning solutions may result in streaking and residue and depending on the cleaner it may be too thick to spray.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Hello I have had the shark vac for only a couple months and it has stopped spraying even after I fully charge it, it makes the sound when pressing the button but nothing happens… anyway to fix this?

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - Professional Lightweight Iron - Red

Remove wrinkles from garments with this Shark GI305 professional lightweight iron, which delivers 1500W of power for effective operation and features a 180° tank for easy filling under a faucet.

In what country is this iron made?

We can assist you with your inquiry. Our products are made in China.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - Cordless Floor and Carpet Sweeper - Purple

Keep your bare floors and carpets clean with this Shark V2950 sweeper, which features a motorized brush with 2 speeds for reliable cleaning power. The BACKSAVER handle and low-profile design help you reach hard-to-clean areas with ease.

How do you charge it if it comes with no charger?

We would like to let you know that this vacuum comes with a charger.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - UltraCyclone Pet Pro+ CH951 Cordless Hand Vac with Self-Cleaning Pet Power Brush - Black

The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.

See all Q&A for this product

It stopped working after almost a year and now just blinks a red light 10 times and stoppes but never turns on. What could be the problem?

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - Professional Lightweight Iron - Red

Remove wrinkles from garments with this Shark GI305 professional lightweight iron, which delivers 1500W of power for effective operation and features a 180° tank for easy filling under a faucet.

What is the wattage?

We would like to let you know that this iron has 1500 watts.

3 years, 2 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White

The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.

How often does the filter need replacing? Can one clean it in between replacements?

Best Answer

We recommend changing the filter every 6-12 months. When the filter needs to be changed, the FILTER LIFE button will flash. The filters are not washable.

3 years, 2 months ago

Posted by:

Shark Support Team