Shark Support Team

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June 7, 2016
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Shark Support Team's Answers

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Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

Where can I buy some pads

We would like to let you know that you can purchase pads for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 2 months ago

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Shark Support Team

Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black

Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.

Does mop works on tile floors?

We would like to let you know that this Robot mops on all types of hard floors including tile floors.

3 years, 3 months ago

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Shark Support Team

Shark - Navigator Lift-Away Bagless Upright Vacuum - Lavender

Shark Navigator Lift-Away NV352 Vacuum Cleaner: Get deep cleaning action and powerful performance from start to finish. Antiallergen technology means dust and dirt stays in your vacuum instead of in the air you breathe.

What about the filters for the Shark Vacuum. Are they washable?

We would like to let you know that the filters for our vacuums are washable.

3 years, 3 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Bagless Upright Vacuum - Lavender

Can this vacuum ALSO be used on floors???

We would like to let you know that this unit is designed to vacuum all types of flooring and carpets.

3 years, 3 months ago

Posted by:

Shark Support Team

Shark - IQ Robot R101 Wi-Fi Connected Robot Vacuum - Black

Put floor cleaning on autopilot with this SharkNinja Shark IQ robot vacuum. Compatibility with Alexa and Google Assistant simplifies control from a distance, while the IQ Nav functionality provides digital home mapping to clean specific rooms as needed right now. This SharkNinja Shark IQ robot vacuum recharges itself to resume cleaning from where it left off.

Will this clean under beds

We would like to let you know that as long as there is enough clearance for the Robot to go under the bed it will clean under them.

3 years, 3 months ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

Why is it leaving streaks even with a clean pad?

We would like to let you know that streaking can be caused from using too much solution, or a past build up of cleaners or dirt.

3 years, 3 months ago

Posted by:

Shark Support Team

Shark - UltraCyclone Pet Pro+ CH951 Cordless Hand Vac with Self-Cleaning Pet Power Brush - Black

The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.

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how do you connect attachments crevice tool ,floor brush etc.?

We would like to let you know that you would just need to slide the attachments.

3 years, 3 months ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

When using this vacuum can I just use the pads on wooden floor and ceramic floors? I do not want to use the solution as a cleaner. I rather get on my hands and knees to scrub my floors.

We would like to let you know that when using the Vacmop for vacuuming or mopping the pad needs to be on the unit. The dirt chamber is located in the pad.

3 years, 3 months ago

Posted by:

Shark Support Team

Shark - Pet Cordless Stick Vacuum with XL Dust Cup, LED Headlights - Blue Iris

The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.

See all Q&A for this product

Where is this vacuum manufactured?

We can assist you with your inquiry. Our products are made in China.

3 years, 3 months ago

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Shark Support Team

Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver

This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)

Does this vacuum cleaner or any other Shark that you sell have the option of a button which will turn the beater bar off. I have been told to use a vacuum without the beater bar on a new rug that I am purchasing.

We would like to let you know that we do have vacuums that the brushroll can be turned off by using the vacuum in the hard floor setting. To better assist you with which units have this feature we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 4 months ago

Posted by:

Shark Support Team