Lenovo Product Expert
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- Answer Count36395
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- First AnswerApril 21, 2014
- Last AnswerMarch 27, 2026
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Lenovo - Ideapad 1i 15.6" Full HD Touchscreen Laptop - Intel Core i3-1215U with 8GB Memory - Intel UHD Graphics - 256GB SSD - Cloud Gray
Browse, explore and connect with confidence on the Lenovo IdeaPad 1 powered by an ultra-fast Intel Core i3-1215U Processor. The IdeaPad 1 packs responsive performance in a thin and compact 17.9 mm chassis, making multitasking on-the-go a breeze. Get the most out of your device with a frameless display for more screen and Dolby Audio speakers, along with 10 hours of battery life and rapid charge. Great for video calls, the 720P camera comes with a privacy shutter to keep out spying eyes, as well as Smart Noise Cancelling to eliminate background noise.
Can I use Mircosoft application like excel and word on this
Hi there,
Yes, as a matter of fact, most Office applications are preinstalled; however, to note, without purchasing a long-term Office solution, such as Microsoft 365 (or signing in with M365 credentials if you have an existing 365 subscription), only a 30-day trial can be activated out of the box.
Please feel free to reach out to us with any other questions!
Yes, as a matter of fact, most Office applications are preinstalled; however, to note, without purchasing a long-term Office solution, such as Microsoft 365 (or signing in with M365 credentials if you have an existing 365 subscription), only a 30-day trial can be activated out of the box.
Please feel free to reach out to us with any other questions!
9 months ago
by
Posted by:
Lenovo Product Expert
Lenovo - Ideapad 1i 15.6" Full HD Touchscreen Laptop - Intel Core i3-1215U with 8GB Memory - Intel UHD Graphics - 256GB SSD - Cloud Gray
Browse, explore and connect with confidence on the Lenovo IdeaPad 1 powered by an ultra-fast Intel Core i3-1215U Processor. The IdeaPad 1 packs responsive performance in a thin and compact 17.9 mm chassis, making multitasking on-the-go a breeze. Get the most out of your device with a frameless display for more screen and Dolby Audio speakers, along with 10 hours of battery life and rapid charge. Great for video calls, the 720P camera comes with a privacy shutter to keep out spying eyes, as well as Smart Noise Cancelling to eliminate background noise.
This is the second Lenovo I purchased from BB, same model and they both crashed during a windows 11 update. Bit locker issue it said. I cannot return it bc of the time that’s passed but I never even got to set it up or use it once. What can I do to fix it
Hi Kris,
Thank you for sharing your feedback with us and for reaching out. We are sorry to hear that you ran into this issue with your IdeaPad 1i. We apologize for the inconvenience that this has caused you, and we'd be happy to work with you to try to resolve this.
If BitLocker is active and cannot be deactivated, due to BitLocker's security protocols and effectiveness at protecting user data, we recommend a full Windows reinstallation. To do so, there are two methods.
To start, you can use the Novo Button reset option:
1. There is a small pin hole on the right side of the device, first in line before the other ports on the right side. You will need a pin (a sim ejector tool or end of a paperclip should suffice) to push this reset button.
2. With the computer powered off, push the reset button. The system should boot to a choice screen. Select System Recovery > Troubleshoot > Reset this PC > Remove Everything. This will delete everything from the storage drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset.
If this reset process is not successful, we then recommend attempting the secondary system restoration process, resetting the system using Lenovo DDRS. By following this link to the Lenovo Digital Download Recovery Service (DDRS) webpage: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/1-series/ideapad-1-15iau7/82qd/82qd00dhus/solutions/ht103653-lenovo-digital-download-recovery-service-ddrs-download-the-files-needed-to-create-a-lenovo-usb-recovery-key, you can follow the written and visual demonstrative steps to create a recovery image to recover the system.
We hope that this helps, and should you run into any issue, please feel free to share any questions that you may have with us here again.
Best regards,
Lenovo
Thank you for sharing your feedback with us and for reaching out. We are sorry to hear that you ran into this issue with your IdeaPad 1i. We apologize for the inconvenience that this has caused you, and we'd be happy to work with you to try to resolve this.
If BitLocker is active and cannot be deactivated, due to BitLocker's security protocols and effectiveness at protecting user data, we recommend a full Windows reinstallation. To do so, there are two methods.
To start, you can use the Novo Button reset option:
1. There is a small pin hole on the right side of the device, first in line before the other ports on the right side. You will need a pin (a sim ejector tool or end of a paperclip should suffice) to push this reset button.
2. With the computer powered off, push the reset button. The system should boot to a choice screen. Select System Recovery > Troubleshoot > Reset this PC > Remove Everything. This will delete everything from the storage drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset.
If this reset process is not successful, we then recommend attempting the secondary system restoration process, resetting the system using Lenovo DDRS. By following this link to the Lenovo Digital Download Recovery Service (DDRS) webpage: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/1-series/ideapad-1-15iau7/82qd/82qd00dhus/solutions/ht103653-lenovo-digital-download-recovery-service-ddrs-download-the-files-needed-to-create-a-lenovo-usb-recovery-key, you can follow the written and visual demonstrative steps to create a recovery image to recover the system.
We hope that this helps, and should you run into any issue, please feel free to share any questions that you may have with us here again.
Best regards,
Lenovo
9 months ago
by
Posted by:
Lenovo Product Expert
Lenovo - IdeaCentre AIO 24" FHD IPS LCD All-In-One - Intel U300 - 8GB Memory - 256GB Solid State Drive - Gray
A family PC for all generations, the Lenovo IdeaCentre AIO seamlessly handles heavy multitasking sessions from demanding households with an Intel U300 processor, in a compact space-saving design that looks good anywhere you put it. Watch shows with the family on a vivid IPS FHD display with room-filling audio by Nahimic Audio Solutions
can I use an hp printer with this computer
Hi there,
You should be able to use this IdeaCentre AIO with most printers. To help determine compatibility, we recommend reviewing the system requirements for the printer, along with installing any complimentary printing software like the HP Smart app from the Microsoft Store.
Please feel free to reach out to us with any other questions!
You should be able to use this IdeaCentre AIO with most printers. To help determine compatibility, we recommend reviewing the system requirements for the printer, along with installing any complimentary printing software like the HP Smart app from the Microsoft Store.
Please feel free to reach out to us with any other questions!
9 months ago
by
Posted by:
Lenovo Product Expert
Fuel your future and power your passions with the Legion 7i, available in stunning Glacier White. The Legion 7i delivers cutting-edge AI-tuned technology to power through games, streams, and everything in between. Equipped with the latest Intel Core Ultra processors, next-gen NVIDIA GeForce RTX graphics, and Lenovo AI Engine+ with dedicated Lenovo AI Core (LA3), the Legion 7i maximizes FPS, enhances streams, and speeds through projects with ease. Seamlessly engineered to stay cool and quiet, it~s powered by Legion Coldfront: Hyper. Lenovo PureSight OLED gaming displays offer breathtaking visuals, low latency, and precise color accuracy while extending battery life. Legion Space introduces a new software suite with integrated AI experiences. Thinner, lighter, and built for gamers on the go, the Legion 7i is the perfect companion for all your pursuits.
Does this model have the capability to upgrade and/or expand RAM and total storage capacity?
Hi PFrancis,
You can upgrade the system's memory and storage, as this Legion 7i 16 supports up to 96GB DDR5 memory and features two M.2 SSD slots for storage expansion. With storage capacity, while the system could support two 4TB SSDs, for example, please keep in mind that another point to consider is the amount of storage you need and what you're willing to pay for cost per drive.
Please feel free to reach out to us with any other questions!
You can upgrade the system's memory and storage, as this Legion 7i 16 supports up to 96GB DDR5 memory and features two M.2 SSD slots for storage expansion. With storage capacity, while the system could support two 4TB SSDs, for example, please keep in mind that another point to consider is the amount of storage you need and what you're willing to pay for cost per drive.
Please feel free to reach out to us with any other questions!
9 months ago
by
Posted by:
Lenovo Product Expert
The smart IdeaPad Slim 3 lets you work, study, and play on the go anywhere in the world with a lightweight and thin profile that's 10% slimmer than the previous generation yet still military-grade rugged. Take care of important business with powerful up-to-the-latest AMD Ryzen 7000 processors, enhanced with the adaptive performance of Smart Power and full-function Type-C port while you learn, work, and stream on an up-to-WUXGA IPS display with up to 88% AAR.
Does it have a camera?
Hey,
Yes, this IdeaPad Slim 3 features an HD, 720p camera with a Privacy Shutter.
Please feel free to reach out to us with any other questions!
Yes, this IdeaPad Slim 3 features an HD, 720p camera with a Privacy Shutter.
Please feel free to reach out to us with any other questions!
9 months ago
by
Posted by:
Lenovo Product Expert
Lenovo - IdeaPad 1 15.6" Full HD Touchscreen Laptop - AMD Ryzen 5 7520U 2022 - 8GB Memory - 256GB SSD - Abyss Blue
The IdeaPad 1 gives value a whole new meaning with the all-new ultra-efficient AMD Ryzen 5 Processor that makes multitasking a breeze in its thin and compact 17.9mm chassis. Get the most out of your 15.6" device with 87% Active Area Ratio for more screen and Dolby Audio speakers, along with up to 12 hours of battery life and rapid charge. Great for video calls, the 1MP camera comes with a privacy shutter to keep out spying eyes, as well as Smart Noise Cancelling to eliminate background noise.
can I download from the Google Play Store?
Hey RMS,
You cannot download the Google Play Store organically, as the Play Store was not designed for use with Windows based systems like this IdeaPad 1.
Please feel free to reach out to us with any other questions!
You cannot download the Google Play Store organically, as the Play Store was not designed for use with Windows based systems like this IdeaPad 1.
Please feel free to reach out to us with any other questions!
9 months ago
by
Posted by:
Lenovo Product Expert
Get this user-friendly Chromebook for its big screen and high performance at great value. With Intel Inside, the IdeaPad 3i Chromebook 15" loads content-rich webpages quickly, provides brilliant video playback, and lets you multitask effortlessly while delivering up to 10 hours of battery life. Control your smart devices or manage your day with Google Assistant on Chromebook. It~s 15" portable thin and light casing integrates an easy-to-flip lid, privacy shutter and large trackpad.
Can I add windows to a Chromebook?
Hi Mac,
Currently Chromebooks do not natively support Windows operating system. You can use either ChromeOS, as it comes preinstalled, or Linux.
Please feel free to reach out to us with any other questions!
Currently Chromebooks do not natively support Windows operating system. You can use either ChromeOS, as it comes preinstalled, or Linux.
Please feel free to reach out to us with any other questions!
9 months ago
by
Posted by:
Lenovo Product Expert
Lenovo Legion Go S, powered by SteamOS, features AMD Ryzen Z1 Extreme for gaming performance. The 8" 120Hz PureSight Display allows for immersive gaming. VRR, adjustable triggers, and an ergonomic design ensure comfort. SteamOS delivers quick resume, seamless updates, and full Steam access, including Steam Cloud, Steam Chat, Steam Game Recording, and more.
Extremely disappointed that Lenovo has provided such a poor experience with my Pre-order of the Legion go S steam version, I reached out to them on all platforms, not a single response, I'm switching to another company for these reasons.
Hi Junior,
Thank you for sharing your feedback. We are sorry to hear that your pre-ordering experience has been poor, and we apologize for the inconvenience and this disappointment that this has caused you.
If you have yet to cancel your order or receive your Legion Go S, we recommend contacting Best Buy Customer Support, as if ordered via this product page, Best Buy is responsible for fulfilling product orders, and they can provide you with updates or resolution regarding the matter.
Please feel free to share updates with us regarding this, as we wish to help ensure you are supported.
Best regards,
Lenovo
Thank you for sharing your feedback. We are sorry to hear that your pre-ordering experience has been poor, and we apologize for the inconvenience and this disappointment that this has caused you.
If you have yet to cancel your order or receive your Legion Go S, we recommend contacting Best Buy Customer Support, as if ordered via this product page, Best Buy is responsible for fulfilling product orders, and they can provide you with updates or resolution regarding the matter.
Please feel free to share updates with us regarding this, as we wish to help ensure you are supported.
Best regards,
Lenovo
9 months ago
by
Posted by:
Lenovo Product Expert
Live animated, live lively, live balanced. When you~re packing the thin and light IdeaPad Slim 3 Chromebook, featuring WiFi 6 and 13.5 hours of battery life*, balancing work and play all day becomes effortless. The 14" Full HD display and MediaTek Kompanio 500 Series processors are a significant upgrade to your work and entertainment, with front-facing Waves-tuned speakers.
Will the one USB-c port support a hub so that I can use an external display and charge at the same time through the usb c only?
Hey Tim,
Yes, you can use a USB-C hub for this function, as this IdeaPad Slim 3 Chromebook supports Power Delivery 3.0 and DisplayPort 1.1a.
Please feel free to reach out to us with any other questions!
Yes, you can use a USB-C hub for this function, as this IdeaPad Slim 3 Chromebook supports Power Delivery 3.0 and DisplayPort 1.1a.
Please feel free to reach out to us with any other questions!
9 months ago
by
Posted by:
Lenovo Product Expert
Fuel your future and power your passions with the Legion 7i, available in stunning Glacier White. The Legion 7i delivers cutting-edge AI-tuned technology to power through games, streams, and everything in between. Equipped with the latest Intel Core Ultra processors, next-gen NVIDIA GeForce RTX graphics, and Lenovo AI Engine+ with dedicated Lenovo AI Core (LA3), the Legion 7i maximizes FPS, enhances streams, and speeds through projects with ease. Seamlessly engineered to stay cool and quiet, it~s powered by Legion Coldfront: Hyper. Lenovo PureSight OLED gaming displays offer breathtaking visuals, low latency, and precise color accuracy while extending battery life. Legion Space introduces a new software suite with integrated AI experiences. Thinner, lighter, and built for gamers on the go, the Legion 7i is the perfect companion for all your pursuits.
When will this be available and is there a 5070 model. If there is a 5070 model, what is the expect price?
Hi ShamilB,
Thank you for your interest in our products. We are working on bringing this Legion 7i to market as soon as possible. Please stay tuned for updates regarding this, along with the possibility of other Legion 7i configurations that may be offered by Best Buy in the future.
Please feel free to reach out to us with any other questions!
Thank you for your interest in our products. We are working on bringing this Legion 7i to market as soon as possible. Please stay tuned for updates regarding this, along with the possibility of other Legion 7i configurations that may be offered by Best Buy in the future.
Please feel free to reach out to us with any other questions!
9 months ago
by
Posted by:
Lenovo Product Expert