Hi - We are sorry to hear that you are having an issue with the VTech CS6709. Please make sure that the handset is within base range and away from common source of interference. Like many electronic devices, a simple reset may resolve the issue. You can reset the handset by unplugging the battery on the cordless handset for a minute. Reconnect and test. If this does not help, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CS6709. Thank you! - VTech Support
3 years, 10 months ago
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VTech Baby Monitors Team