MsSamsung
 
 
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    January 25, 2010
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 Samsung - 30&quot; Self-Cleaning Freestanding Gas Convection Range - Black stainless steel
Samsung - 30" Self-Cleaning Freestanding Gas Convection Range - Black stainless steel
Prepare your favorite dishes with this Samsung 30" self-cleaning free-standing gas range that features convection cooking for quick heating and flavorful results. Five burners offer 5,000-17,000 BTUs of heat to suit a variety of tasks.
 

Are the dimensions listed accurate? Product depth is listed at 23 11/16". Is this correct?

Thanks for your interest. The NX583G0VBSR does measure 23-11/16" (or 23.7") deep.

- Ms. Samsung
11 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
 
 Samsung - 7.4 Cu. Ft. 13-Cycle Ultra-Large Capacity Steam Gas Dryer - Neat White
Samsung - 7.4 Cu. Ft. 13-Cycle Ultra-Large Capacity Steam Gas Dryer - Neat White
This Samsung steam gas dryer features an ultra-large 7.4 cu. ft. capacity to accommodate large loads and 13 cycles to suit a variety of fabric types. Steam refresh and steam wrinkle away cycles reduce wrinkles, remove odors and refresh clothing.
 

What did consumer report say about this model

How did consumer reports rate this model for reliability?
Thank you for the question. I can't comment on this publication's ratings and reviews, though I would suggest contacting your local Best Buy Appliance Associates or Consumer Reports for information and ratings.

I can tell you, however, that Samsung dryers have received the JD Power & Associates Overall Customer Satisfaction Award for the past five years (2008, 2009, 2010, 2011 and 2012).

- Ms. Samsung
11 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
 
 Samsung - 30&quot; Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless steel
Samsung - 30" Self-Cleaning Freestanding Double Oven Electric Convection Range - Stainless steel
This range features a 5.9 cu. ft. oven capacity with a ceramic-coated divider for cooking multiple courses at once. The convection technology provides even heat distribution for delicious results.Have questions about this product?Ask Mr. Samsung, fellow shoppers and Best Buy staff. Share your answers.
 

Broil function

I'm confused on how the broil feature works. The manual says the door should be left open. It stays open the whole time?
Thanks for the question. Samsung recommends leaving the oven door open to the "broil stop" position (which is only a couple of inches) while the broiler is being used.

- Ms. Samsung
11 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
 
 Samsung - 30&quot; Self-Cleaning Freestanding Gas Convection Range - Stainless-Steel
Samsung - 30" Self-Cleaning Freestanding Gas Convection Range - Stainless-Steel
Prepare meals for large gatherings with this versatile Samsung FX510BGS 5.8 cu. ft. range with a large oval burner and simmer burner designed for your diverse cooking needs. The convection oven's even heat distribution delivers delicious results.
 

Is this range CSA approved?

Thank you for your interest. Samsung products have met all necessary approvals and verifications, including CSA, if appropriate, prior to being released on the market.

- Ms. Samsung
11 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
 
 Samsung - 29.6 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Samsung - 29.6 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
This refrigerator features a Twin Cooling Plus system for thorough temperature management. LED tower lighting efficiently and stylishly illuminates the interior space. Product specs and dimensions (PDF)
 

did samsung make any adjustments to the ice maker in this model , as numerous consumers had issues with this feature?

Thanks for the question. The RSG307AABP is designed to produce approximately 4.6 pounds of ice per day under ideal conditions, which is only slightly less than the 4.9 pound storage capacity of the ice bucket. Production may vary depending on freezer compartment temperature, room temperature, number of door openings and other factors. If one is making less than this, here are some tips to help maximize the production:
- The recommended temperatures for the refrigerator and freezer compartments are 38°F and -4°F, respectively. If the freezer temperature is set higher than this, it could effect ice production. If the refrigerator is too cold, the water lines could freeze.
- The icemaker will not produce ice if it detects a full bin, so make sure there is nothing pressing against the feeler arm above the ice bucket.
- Try pressing the Test button on the side of the icemaker to reset it.
- A clogged or partially clogged filter can slow water flow and affect ice production. After replacing the filter, be sure to dispense up to 6 gallons of water to bleed air from the lines.
- In order for the ice maker to operate properly, water pressure of 20~125 psi is required. Under normal conditions, a 6 oz glass can be filled in about 10 seconds. If the Refrigerator is installed in an area with low water pressure (below 20psi), it may be possible to install a booster pump to compensate for the low pressure.
- The Power Freeze feature can help increase ice production by running the compressor for an extended period of time.

In addition to the above tips, it's worth noting that Samsung is committed to producing high quality products and providing excellent customer service, as evidenced by the Overall Customer Satisfaction Awards for Refrigerators received from JD Powers & Associates for 7 of the past 8 years. If an issue arises that cannot be resolved with basic troubleshooting, the product warranty is in place to help ensure your satisfaction.

I hope this information helps to alleviate your concern.

Regards,
Ms. Samsung
11 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
 
 Samsung - 31.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Samsung - 31.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Cook delicious meals for the whole household with fresh-tasting ingredients. This Samsung refrigerator keeps produce crisp, stores meats and cheeses at optimum temperatures, and makes frozen foods last longer.
 

Samsung RF323TEDBSR/AA

The humming noise is way too loud. I think I measured at around 80 db using a sound meter. May need to return it / exchange it if this is the normal sound level for this model.

Also, curious if anyone is having any issues with the water dispenser pressure being too high. Mine is; every time I use the dispenser for water, it ends up splashing everywhere and making a mess. An awesome frig like this should not have such problem. Is there a way to adjust the water pressure? If not, I suggest Samsung modifies the nozzle to aerate the water so that it does not come out at the speed of light!
Thanx.
I'm sorry to hear the humming from your RF323TEDBSR is loud. Please make sure the fridge is leveled properly. Using a flat head screwdriver inserted in the grooves, rotate the legs until the fridge is level side to side, as indicated by a carpenter's level placed on a shelf inside the unit. If this does not help to resolve the issue, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Regarding the pressure of the water from the dispenser, please make sure your home's water pressure is within the recommended 20-125psi. The water pressure in the home is the primary factor that affects the pressure from the dispenser.

Thank you,
Ms. Samsung
11 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
 
 Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Samsung - 25.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Organize your fresh and frozen foods in this side-by-side refrigerator that features spill-proof, tempered-glass shelves and plenty of drawer and door storage. The Twin Cooling temperature management system ensures optimal temperatures for storing your food. Product specs and dimensions (PDF)
 

Samsung refrigerator model # rs265tdwp

Does it qualify for home energy credit
Thanks for your interest. Samsung's RS265TDWP uses 502 kilowatt hours per year of electricity based on Energy Star's testing standards. Please contact your local Best Buy Appliance Associates or local energy provider for help determining whether it qualifies for available energy credits.

- Ms. Samsung
11 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
 
 Samsung - 31.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Samsung - 31.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Cook delicious meals for the whole household with fresh-tasting ingredients. This Samsung refrigerator keeps produce crisp, stores meats and cheeses at optimum temperatures, and makes frozen foods last longer.
 

Constant Humming

So far I love everything about this fridge EXCEPT the CONSTANT humming it makes... It really drives me nuts.

Is this something I should call on service to look at or does this fridge always have a constant hum so I shoudl return it? Id rather keep it but the hum is so irritating (turns off the second a fridge door is opened and starts again shortly after its closed) that I can not live with this thing in my house.
I'm sorry to hear your new fridge is humming. It's possible this is caused by it not being aligned properly. Please check that it is perfectly level from side to side, adjusting the front leveling legs as needed by inserting a flat head screwdriver into the grooves and rotating the leg. If the humming persists, please call 800-SAMSUNG to speak with an agent who will be happy to help you determine whether service will be necessary.

Thank you,
Ms. Samsung
11 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
 
 Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Top-Loading Washer - White
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Top-Loading Washer - White
Featuring 9 preset cycles, including a bedding cycle designed to wash comforters and other large items, this Samsung 4.2 cu. ft. top-loading washer effectively handles your family's laundry needs. PureCycle cleans the drum for simple maintenance.
 

when can softener be added manually?

I am used to adding softener manually when my old machine started to fill up for the rinse cycle. New unit (top loader) does not seem to fill with much water for rinsing nor is there any agit to help rinse.
Thanks for the question. Samsung recommends filling the detergent and fabric softener compartments with the correct amounts at the start of the wash; the compartments will dispense at the appropriate times in the cycle. The WA422PRHDWR, like other high efficiency (HE) top load washers, is designed to wash the clothes by circulating them through the water rather than submerging them. To ensure your washer is using the right amount of water, check the inlet hose screens on the back of the washer for blockage, and make sure the hoses are not bent or kinked, the water valves are turned on all the way, and your home's water pressure is at the recommended 20-116 psi. If the pressure or water level are not sufficient, your washer is designed to display an "nF" or no fill error code on the display to alert you to check the above factors.

- Ms. Samsung
11 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ
 
 Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Top-Loading Washer - White
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Top-Loading Washer - White
Featuring 9 preset cycles, including a bedding cycle designed to wash comforters and other large items, this Samsung 4.2 cu. ft. top-loading washer effectively handles your family's laundry needs. PureCycle cleans the drum for simple maintenance.
 

Not enough water on the normal cycle.

I have only had this washer for 2 days. However I have noticed that when using the normal cycle it doesnt put anywhere near enough water in the tud to touch the clothes. I watched for about 10 minutes to see if it was gonna move the clothes around to get them clean with only a little bit of water and it did not. I have to run it on the heavy duty cycle so the clothes have plenty of water to move and clean.. I was wondering if you could tell me if this is normal?
The WA422PRHDWR, like other high efficiency (HE) top load washers, is not designed to submerge clothes in water, but rather to circulate the clothes through the water and the water back over the clothes. This is made possible by the pulsator which creates a "blossoming" action as it tumbles the clothes. In addition, Samsung's HE top loaders use weight sensors to help determine how much water to add to the wash and the amount of water ranges from about 18-25 gallons, depending on which wash cycle is selected.

To ensure your new washer is using the right amount of water, check the inlet hose screens on the back of the washer for blockage, and make sure the hoses are not bent or kinked, the water valves are turned on all the way, and your home's water pressure is at the recommended 20-116 psi. If the pressure or water level are not sufficient, your washer is designed to display an "nF" or no fill error code on the display to alert you to check the above factors.

Thank you,
Ms. Samsung
11 years, 2 months ago
by
Posted by: 
MsSamsung
 from
SamsungHQ