Map updates were available for this player when purchased new through an authorized reseller such as Best Buy. You may visit your local Geek Squad for assistance, but any update performed would be at a fee.

Depending on the model of your TV, it has a one or two year warranty from the date of purchase. I recommend calling our Product Support team for additional assistance with service options. You can find contact information via http://insigniaproducts.com/contactuspage.html.

You didn't say what your signal source or TV model number is, so this reply will be somewhat generic. Try connecting a component like a DVD/Blu-ray player to see if the problem is present. If not, then the problem is likely due to your TV signal source. If you're using cable with a box, try replacing the cable or connecting by a different cable type, e.g., HDMI instead of component, etc. to see if the problem persists. If you are not using a box for your cable, you will probably need to contact your provider to discuss signal quality and available options. If your signal source is over the air TV broadcasts, you may need a better antenna to provide a better signal. If you have already tried some or all of these steps and the problem remains, your TV may be in need of repair. Please call our Product Support team to schedule service; contact information is available via http://www.insigniaproducts.com/contactuspage.html.

Codes for your Brighthouse remote should be included in its owner's manual. If no code for Insignia is listed, you may use your universal remote control's scan or learning feature to find a working code. Remember: not every universal remote control is compatible with every product. If you have already found a code that works for some features, like channel access and power, another code may not be available. On some occasions, the only way to control all features of a TV is with a higher end universal remote control.