Overall Customer Rating
3.1 out of 5
3.1
Open Ratings Snapshot
Rating breakdown 17 reviews
5 Stars
7
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
7
17  reviews)
(17 Reviews)
59%of customers recommend this product. 
(
10 out of 17
)
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Overall Customer Rating
3.1 out of 5
3.1
Open Ratings Snapshot
Rating breakdown 17 reviews
5 Stars
7
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
7
17  reviews)
(17 Reviews)
59%of customers recommend this product. 
(
10 out of 17
)
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Poor service
on April 7, 2010
Posted by: Jay73
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from Washington DC
I have been plagued with WiFi connection issues and called Geek Squad to repair the problem. The only appointments available were midday appointments, which meant I had to take leave from work. I requested either the earliest possible or latest possible appointment, so that I could maximize my workday. I was assured I'd get the first appointment of the morning (first scheduled stop of the 0800-1200 block), but no one showed up until 1115.
The gentleman who showed up was friendly enough, but was there to install a television set; he knew nothing about WiFi networks. To his credit, he called other Geek Squad buddies of his to see if they could help, but ultimately, he was out of his league.
For this failure on the part of Geek Squad, I lost 6 hours of work that day and now need to wait for another Geek Squad tech to come out...which ensures that I'll have to take another 6 hours off from work. This has been really inconvenient for me...and my network still isn't fixed.
What's great about it: The service rep who booked my Geek Squad appointment was very helpful.
What's not so great: Unfortunately, the service rep was entirely incompetent and booked the wrong appointment, wasting 6 hours of my time.
No, I would not recommend this to a friend.
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Worst Service Center
on February 1, 2010
Posted by: sherib
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from Stamford, CT
First they can't make an appointment in a timely manner. You have to wait 3 to 4 weeks after the product arrived from Best Buy. I waiting from 12/30/09 to the appointment scheduld for February 1, 2010. They 8 - 12 appointment made was spent waiting those 4 hours with no one showing up or callling me. I had to call them and they told me, a tech would be there in half an hour.... I just cancelled them, because I couldn't do the afternoon. The next available they would give me as to waiti another 2 weeks.
What's great about it: nothing they couldn't book an appointment for 4 weeks out, and then when the day came, they never showed up/
What's not so great: Frustrating, incompetent and not on time or schedule.
No, I would not recommend this to a friend.
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+6points
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  • Tech Insider Network
Customer Rating
5 out of 5
5
This makes having in home service a pleasure
on September 12, 2007
Posted by: fayehazel
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This was my first experience with Best Buy's Geek Squad service, and usually having someone at your home to repair or install an item is a bit of a drag, however not the case with Geek Squad. The agent was polite, friendly, helpful and didn't mind answering whatever questions. Based on this experience with Geek Squad I would happily recommend this service to anyone looking for this sort of service in the future.
I would recommend this to a friend!
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+5points
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Over priced
on February 7, 2010
Posted by: Anonymous
from NY
follow the picture that comes with the computer or router. it's even color coated so the avg. Joe can't mess it up.
What's great about it: They set up your wireless network
What's not so great: It not complicated to set up a network.
No, I would not recommend this to a friend.
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+4points
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Customer Rating
1 out of 5
1
Still waiting
on May 22, 2010
Posted by: PabloR12345
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from Maine
The service representative scheduled my appointment for Saturday. They only schedule in four hour blocks (8-12 or 12-4) so I waited until 3:30 and called to find out if the the technician was still expected to show up. Of course the technician is not coming today as the service rep gave the wrong date for the appointment. If the technician shows up next week I'll post a review of the work done at that time.
Recommendation: Call a few days before the scheduled appointment to make sure all is as expected.
What's not so great: poor scheduling procedure
I would recommend this to a friend!
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Customer Rating
5 out of 5
5
do it if you know whats best for you
on November 10, 2008
Posted by: quinton88
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from joplin mo
this service is a bit pricy, but it is going to be absolutely the best thing for your wireless network. I thought i knew what i was doing but my parents still had to call out geek squad, and then they made it work so much better
What's great about it: it is the almighty of all
What's not so great: pricy
I would recommend this to a friend!
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Customer Rating
5 out of 5
5
The geeks get it done
on April 2, 2009
Posted by: beanie9
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from Westland, MI
The geek squad is an asset to best buy! They know their stuff, and love to help out. Wireless network set up is not as easy job so I had them come out and do it for me, and I was very satisified. They set it up flawlessly and really made my life a lot easier.
What's great about it: Knowledge, Ease of use
What's not so great: Nothing
I would recommend this to a friend!
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Customer Rating
5 out of 5
5
Good service
on February 8, 2010
Posted by: northernfile
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from Anchorage, AK
We bought the service call bundled with purchase of wireless router at a store. To our surprise, they scheduled it the next day or so and this was during Christmas holidays. The tech dealt with our old overwhelmed very slow PC desktop plus the speedy new Apple without complaint. If I hadn't gotten the discounted package deal, I might have been irritated at the price because it is really pretty easy to set up, but it was great to not have to deal with it at all.
What's great about it: Came within 2 days during holiday season, competent, no effort on our part
What's not so great: setting up wireless network isn't too hard
I would recommend this to a friend!
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