A:
The selling point of this scanner is the Digital ICE dust and scratch removal, which is done by hardware. The last version it worked on was Mojave. For Catalina and Big Sur users, the fix is “free copy” of Silverfast SE software, which removes dust and scratches through software. Unfortunately, the version they included is Silverfast 8.8.0,, which was upgraded to Silverfast SE 9 in December 2020. Silverfast will not update to v9.0, and Epson customer service said that they have no plans to upgrade or update it. They said that I would have to purchase the software, which would be discounted if we were really Silverfast customers. We are not. Epson was the Silverfast customer. It costs $99 to upgrade the software, which is about half the price of the scanner. Absurd suggestion by Epson customer service.