GoPro Support

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March 1, 2018
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GoPro - HERO7 Black 4K Waterproof Action Camera - Black

Film underwater scenes in 4K with this 12-megapixel GoPro HERO7 action camera. Its HyperSmooth stabilization feature lets you capture shake-free videos, and it withstands submersion up to 33 feet without a waterproof case. Stream captured videos from this rugged GoPro HERO7 action camera on Facebook Live via the companion app.

Does it also do 1080p videos as well

Yes, the HERO7 Black gives you the option shoot videos in 720p, 960p, 1080p, 1440p, 2.7K, and 4K.

8 months ago

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GoPro Support

GoPro - Super Suit for HERO7 - Black

Capture the beauty of the sea with this GoPro HERO5 super suit dive housing. A flat glass lens provides crisp images on land and deep under water, and the skeleton backdoor enhances your audio. With its waterproof touch backdoors, this GoPro HERO5 super suit lets you access all your camera's features when dry.

Does this fit a GoPro 7 hero

The Super Suit will fit the HERO7 Black, but it will not fit the HERO7 Silver or the HERO7 White.

8 months ago

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GoPro Support

GoPro - Super Suit for HERO7 - Black

Hi all, Will the water proof housing for Hero 4 Black work for Hero 7 black? Will appreciate the answer. Thank you

The HERO7 Black has a different size and shape, so it will not fit in the housing for the HERO4 cameras. The HERO7 Black is waterproof without a housing down to 33 feet, but if you want to go deeper than that, you will want to use the Super Suit.

8 months ago

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GoPro Support

GoPro - Suction Cup Mount

Unleash your creativity and discover the difference the GoPro Suction Cup Mount can make for your footage. Use it as a dash mount in a vehicle, boat or motorcycle to achieve both stability and motion as you capture stunning videos and photos.

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Does this work with the GoPro Hero Black 7?

Yes, the Suction Cup mount uses our standard connector, so it will work with nearly all GoPro cameras, including the HERO7 Black.

8 months ago

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GoPro Support

GoPro - HERO HD Waterproof Action Camera

Capture all the action on bike trails, camping trips or boating adventures with the GoPro HERO. This camera features waterproof construction up to 33 feet, so you can record underwater, and the 2-inch touchscreen makes it easy to find your subject and review footage. Use the QuikStories feature to automatically send footage to the GoPro app for an instantly edited video. GoPro HERO features WiFi plus Bluetooth connectivity for easy file transfers.

Hi is the new hero compatible with the smart remote?

No, the Smart Remote is not compatible with the new HERO.

8 months ago

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GoPro Support

GoPro - HERO12 Black Action Camera Bundle - Black

This awesome bundle comes with everything you need to capture and share amazing GoPro footage. It includes the GoPro HERO12 Black—a tough, lightweight camera with incredible image quality, even better HyperSmooth video stabilization and a huge boost in battery life. Thanks to its improved power management, it delivers 2x longer continuous recording at 5.3K60 (70 minutes). After recording, simply charge your GoPro and your footage will auto-upload to the cloud and a highlight video will be automatically sent to you. This bundle also includes The Handler (Floating Hand Grip), Head Strap 2.0, an extra Enduro battery and a case.

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Is this waterproof?

Yes, the HERO12 Black is waterproof on its own down to 33 feet.

8 months ago

Posted by:

GoPro Support

GoPro - HERO11 Black Mini - Black

Get incredible HERO11 Black video performance in a smaller, lighter, simpler design. HERO11 Black Mini’s size makes it more comfortable to wear when capturing point-of-view footage, while its new dual mounting fingers boost your body and helmet mounting options. As waterproof as ever and even more rugged, it’s ready for any adventure. Simply press the Shutter button to power up and start recording. Its new image sensor ensures you’ll get stunning video up to 5.3K with silky-smooth HyperSmooth 5.0 video stabilization.

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How unfreeze my gopro mini 11? It doesn't charge o do anything

Some troubleshooting steps you might try are to first disconnect the camera from any external power source and remove the SD card. Press the Status/Pair Button on the front of the camera to see if the camera responds. If there's no response, attempt to reset the camera by pressing and holding the Status/Pair Button for ten seconds. After releasing the button, leave the camera alone for five seconds, and then press the Status/Pair Button again. If the camera does not turn on, connect the camera to a 5V/1-2A wall charger using the GoPro USB Type-C cable and watch for the camera's top LED to turn on. If you don't get any response, try a different cable or charging source. After 10 minutes of charging, press the Status/Pair Button to see if the camera responds. If these steps don't resolve the issue, the GoPro Support team can help with additional steps.

8 months ago

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GoPro Support

GoPro - HERO10 Black Action Camera - Black

Capture quality vlogs with this black GoPro HERO10 camera. The removable rechargeable 1720 mAh battery offers long shooting periods, while the rugged, waterproof design allows flexible use on different terrains. This GoPro HERO10 camera features a 1.4-inch screen for framing shots seamlessly, and the 23MP sensor captures 5.3K videos effortlessly.

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Does this camera have night vision capabilities? Not "low light" recording but pitch black night vision.

No, the HERO10 Black does not have a night vision mode.

8 months ago

Posted by:

GoPro Support

GoPro - Head Strap + QuickClip - Camera Head Mount for all cameras

Set up your GoPro camera for hands-free use on the go with this GoPro QuickClip and head strap kit. The head strap is fully adjustable to easily fit various sizes and supports several head-mounting options, including strapping to an helmet. This GoPro QuickClip and head strap kit allows low-profile installation and lets you attach other small accessories.

Does this work with ski helmets?

Yes, some customers do use the Head Strap on their ski helmets. The strap is adjustable, so it will fit over most ski helmets, or can be adjusted to fit on your head directly.

8 months ago

Posted by:

GoPro Support

GoPro - Enduro Dual Battery Charger + Battery (HERO12 Black/HERO11 Black/HERO10 Black/HERO9 Black) - Black

Conveniently charge two GoPro batteries simultaneously, plus give your camera an extra boost. This pack includes a Dual Charger and two advanced Enduro batteries that provides significantly longer runtimes and dramatically improved cold-weather performance when compared to standard GoPro batteries.

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Will these battiers work with GoPro 7

Sorry, but the Enduro batteries are not compatible with the HERO7 Black. There are other GoPro batteries designed for the HERO7 Black though.

8 months ago

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GoPro Support