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Capture quality vlogs with this black GoPro HERO10 camera. The removable rechargeable 1720 mAh battery offers long shooting periods, while the rugged, waterproof design allows flexible use on different terrains. This GoPro HERO10 camera features a 1.4-inch screen for framing shots seamlessly, and the 23MP sensor captures 5.3K videos effortlessly.
 

The battery door broke off while I was lifting it up to put the battery back in. I didn't hear a snap, and just thought that it came off the hinge at first. This happened today, my exchange period lapsed yesterday! What do I need to do?

The battery door on the HERO10 Black is removable. It's designed that way so the HERO10 can be used with accessories like the Media Mod. You should see a slot in the hinge part of the door. Line that up with the metal bar on the HERO10 and it should snap back on.
2 years, 7 months ago
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Posted by: 
GoPro Support
 
 GoPro - HERO8 Black 4K Waterproof Action Camera - Black
GoPro - HERO8 Black 4K Waterproof Action Camera - Black
Capture smooth footage with this black GoPro HERO8 camera. The 12MP resolution lets you take high-quality photos and videos, while the HyperSmooth 2.0 video stabilization technology offers three levels of stabilization for smooth video reproduction. This GoPro HERO8 camera has a waterproof and rugged construction for enhanced durability, and the four digital lenses allow toggling between narrow, linear, wide and SuperView for versatility.
 

Does this come with a protective case

The HERO8 Black does not come with a separate protective housing, but for most activities, a separate housing is not needed. On its own, the HERO8 Black is waterproof down to 33 feet. If you want to go deeper than that, there is a protective housing available separately.
2 years, 7 months ago
by
Posted by: 
GoPro Support
 
Capture quality vlogs with this black GoPro HERO10 camera. The removable rechargeable 1720 mAh battery offers long shooting periods, while the rugged, waterproof design allows flexible use on different terrains. This GoPro HERO10 camera features a 1.4-inch screen for framing shots seamlessly, and the 23MP sensor captures 5.3K videos effortlessly.
 

I live in Europe but want to buy a Go Pro while I’m in the US. Will it entail any potential consequences in the future that I haven’t bought the Go Pro in my home country? Or is there a form of international insurance?

The GoPro warranty covering your camera or other GoPro gear is set by where you purchased the gear, so if you buy a GoPro while you're in the US, the US warranty will cover you wherever you go.
2 years, 7 months ago
by
Posted by: 
GoPro Support
 
 GoPro - HERO9 Black 5K and 20 MP Streaming Action Camera - Black
GoPro - HERO9 Black 5K and 20 MP Streaming Action Camera - Black
Record captivating vlogs and take brilliant photos with this black GoPro HERO9 camera. The high-quality CMOS sensor captures 5K video and up to 20.0MP images for stunning clarity, and support for a microSD card offers customizable storage space. This water-resistant GoPro HERO9 camera allows for use at the beach or pool.
 

How long can you record a video file before it stops and starts a new one? I need a continuous 1.5 hours.

GoPro cameras use a safety technique called chaptering, which breaks longer video recordings into smaller files that can be joined together in editing to make a single shot. That way, if there is an issue with the recording, you wouldn't lose all of the footage you shot. With the HERO9 Black, chapters are set up approximately every 4GB of data. Depending on the settings you're using, that means new chapters will be made every 5 to 8 minutes. The total length of a video depends on the size of your SD card and the settings you choose. For example, with a 128GB card you should be able to record for nearly four hours or more in most settings.
2 years, 7 months ago
by
Posted by: 
GoPro Support
 
Capture quality vlogs with this black GoPro HERO10 camera. The removable rechargeable 1720 mAh battery offers long shooting periods, while the rugged, waterproof design allows flexible use on different terrains. This GoPro HERO10 camera features a 1.4-inch screen for framing shots seamlessly, and the 23MP sensor captures 5.3K videos effortlessly.
 

Specifically, what battery is used in the 9 and the 10? The 10 has a rechargeable battery but can it also be used with a non-rechargeable battery? Thank You

The HERO9 Black and the HERO10 Black use a specialized rechargeable battery developed by GoPro specifically for these cameras. There is not a standard or stock battery, or a non-rechargeable battery that will work with these cameras.
2 years, 8 months ago
by
Posted by: 
GoPro Support
 
 GoPro - HERO9 Black 5K and 20 MP Streaming Action Camera - Black
GoPro - HERO9 Black 5K and 20 MP Streaming Action Camera - Black
Record captivating vlogs and take brilliant photos with this black GoPro HERO9 camera. The high-quality CMOS sensor captures 5K video and up to 20.0MP images for stunning clarity, and support for a microSD card offers customizable storage space. This water-resistant GoPro HERO9 camera allows for use at the beach or pool.
 

Is it waterproof

Yes, the HERO9 Black is waterproof on its own down to 33 feet. If you plan to go deeper than that, there is a separate protective housing that you can use with the HERO9 Black that allows it to go down to 196 feet.
2 years, 8 months ago
by
Posted by: 
GoPro Support
 
Capture quality vlogs with this black GoPro HERO10 camera. The removable rechargeable 1720 mAh battery offers long shooting periods, while the rugged, waterproof design allows flexible use on different terrains. This GoPro HERO10 camera features a 1.4-inch screen for framing shots seamlessly, and the 23MP sensor captures 5.3K videos effortlessly.
 

It has a built in microphone right?

Correct. The HERO10 Black has built in microphones. Plus, you can connect an external mic to it if you'd prefer that by using a connector like the GoPro Media Mod.
2 years, 8 months ago
by
Posted by: 
GoPro Support
 
 GoPro - HERO8 Black 4K Waterproof Action Camera - Black
GoPro - HERO8 Black 4K Waterproof Action Camera - Black
Capture smooth footage with this black GoPro HERO8 camera. The 12MP resolution lets you take high-quality photos and videos, while the HyperSmooth 2.0 video stabilization technology offers three levels of stabilization for smooth video reproduction. This GoPro HERO8 camera has a waterproof and rugged construction for enhanced durability, and the four digital lenses allow toggling between narrow, linear, wide and SuperView for versatility.
 

Whats the difference between the CHDHX-802-XX and the CHDHX-801 models? Thnak you in advance.

There is not a difference between those two model numbers.
2 years, 8 months ago
by
Posted by: 
GoPro Support
 
Capture quality vlogs with this black GoPro HERO10 camera. The removable rechargeable 1720 mAh battery offers long shooting periods, while the rugged, waterproof design allows flexible use on different terrains. This GoPro HERO10 camera features a 1.4-inch screen for framing shots seamlessly, and the 23MP sensor captures 5.3K videos effortlessly.
 

Will this work for me if I’m looking to use it for action videos? For example: recording horses running? Does it stay in focus well when moving it and when on a tripod?

GoPro cameras are designed to keep everything in focus all the time, so you won't have issues with objects going in and out of focus. Plus, if you're going to be moving while recording videos, the HERO10 Black is a great option since it has great image stabilization and horizon leveling to keep your videos looking great.
2 years, 8 months ago
by
Posted by: 
GoPro Support
 
 GoPro - HERO8 Black 4K Waterproof Action Camera - Black
GoPro - HERO8 Black 4K Waterproof Action Camera - Black
Capture smooth footage with this black GoPro HERO8 camera. The 12MP resolution lets you take high-quality photos and videos, while the HyperSmooth 2.0 video stabilization technology offers three levels of stabilization for smooth video reproduction. This GoPro HERO8 camera has a waterproof and rugged construction for enhanced durability, and the four digital lenses allow toggling between narrow, linear, wide and SuperView for versatility.
 

What is the battery life for this model

Battery life depends on the settings you choose for your recordings. Higher resolutions and higher frame rates typically require more power than lower frame rates and resolutions. For example, at 2.7k and 120 fps you can get about 45 minutes of recording time. At 1080p and 60 fps though you can get about 80 minutes of recording time on a single charge.
2 years, 8 months ago
by
Posted by: 
GoPro Support