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 Samsung - Bespoke 4-Door French Door Refrigerator Panel - Top Panel - Sunrise Yellow Glass
Samsung - Bespoke 4-Door French Door Refrigerator Panel - Top Panel - Sunrise Yellow Glass
Personalize your Bespoke 4-Door French Door Refrigerator with customizable and changeable refrigerator door panels. Choose from a range of colors and either steel or glass finishes, to design a refrigerator that expresses your personal style. If you want to update your d~cor, you can simply change the color of your refrigerator by choosing new panels.
 

Is there a somewhere to get replacement clips that hold the panels in. I have lost these in a move and can’t seem to find the replacement clips online, There are 3 for each panel on the top. Three for the middle door and 3 for the lower panel. Pictures

Images for this Question
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User submitted photo
User submitted photo
Hi Chris,

Glad you ask if where you can get replacement clips that hold the panel.

I highly suggest visiting the Samsung parts website.
Here's a link: https://www.samsungparts.com/Default.aspx

If you have inquiries and need further assistance, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Once you contact us, you can use this reference number 1144838652.

^Rainly
3 years, 11 months ago
by
Posted by: 
Samsung
 
 Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
You want a fridge that can keep up with your busy lifestyle. Freeze or chill items fast, keep ingredients fresh longer and get a seamless look in the kitchen with this Samsung 17.5 Cu. Ft. french door counter-depth refrigerator.
 

I just bought this fridge and got it installed. I turned on ice maker and it’s been 5 hours and still no ice. Is this normal?

Hi Bee!

Glad that you asked why the ice maker produced no ice after the installation of your refrigerator. To answer your question, after initial installation, it may take up to two days for the ice maker to try to fill with ice. Over that period of time, throw out the first 1 or 2 buckets of ice the freezer makes to ensure all impurities have been removed from the water line. Refer to the user manual on pages 24 and 29 about ice maker operation: https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number (1144838588), which will help our team pull up your information.

Have a great day.

Melardo
3 years, 11 months ago
by
Posted by: 
Samsung
 
 Samsung - 6.3 cu. ft. Slide-In Induction Range with WiFi, Flex Duo, Smart Dial &amp; Air Fry - Black Stainless Steel
Samsung - 6.3 cu. ft. Slide-In Induction Range with WiFi, Flex Duo, Smart Dial & Air Fry - Black Stainless Steel
The Samsung Smart Slide-In Induction range with Flex Duo,~ Smart Dial and Air fry is fully Wi-Fi connected and voice-enabled, giving you the tools you need to simplify the cooking experience in the kitchen. This Slide-In range features Virtual Flame~ technology giving the visual of gas cooking, with the precision of induction cooking.
 

I am considering buying this Samsung Induction Range: NE63T8951SG/AA... Can you turn the knobs for the burners to any position you want, or are there preset stops?

Hi Ladydi,

This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.

There is a preset stop on the range knobs depending on the power setting. Please see the link.

How to set the appliance for cooktop cooking on page 24
https://downloadcenter.samsung.com/content/UM/202107/20210716111329169/NE9000T_NE63T8951SS_AA-02_EN-MES-CFR_210702.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number (1144838583) to help our team pull up your information.

Have a great day.

^Charles
3 years, 11 months ago
by
Posted by: 
Samsung
 
 Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Samsung - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
You want a fridge that can keep up with your busy lifestyle. Freeze or chill items fast, keep ingredients fresh longer and get a seamless look in the kitchen with this Samsung 17.5 Cu. Ft. french door counter-depth refrigerator.
 

does this unit has a ice maker

Hi Robert!

Glad that you ask if this refrigerator model has an ice maker. Yes, this refrigerator model has an ice maker. Refer to our website under the "Specs" tab: https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/18-cu--ft--counter-depth-french-door-refrigerator-rf18hfenbsr-us/#support.

You may also refer to the user manual about ice maker operation on page 29: https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number (1144838552), which will help our team pull up your information.

Have a great day.

Melardo
3 years, 11 months ago
by
Posted by: 
Samsung
 
 Samsung - 1.4 cu. ft. Countertop Microwave with Sensor Cook - Black Stainless Steel
Samsung - 1.4 cu. ft. Countertop Microwave with Sensor Cook - Black Stainless Steel
The Samsung Countertop Microwave makes preparing multiple dishes effortless with 1.4 cu. ft. capacity. Designed with a scratch-resistant interior, this modern microwave features Sensor Cooking options which automatically provide optimal cooking results.
 

It looks like no light. Is this correct? So no light when you open the door to SEE your food?? Really?

Hi Jim!

Glad that you ask if this microwave model has no interior light. To answer your question, this microwave model has an oven light. Refer to the user manual on page 17 and check the troubleshooting checkpoints that might cause the interior light not to work on page 57: https://downloadcenter.samsung.com/content/UM/202202/20220210143502477/MS14K6000AS_AA_DE68-04345Q-02_EN_MES.pdf.

I also shared this link about "Replace a Samsung Microwave's Oven Light or Cooktop Light": https://www.samsung.com/us/support/answer/ANS00049242/.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number (1144838548), which will help our team pull up your information.

Have a great day.

Melardo
3 years, 11 months ago
by
Posted by: 
Samsung
 
 Samsung - 6.3 cu. ft. Slide-In Induction Range with WiFi, Flex Duo, Smart Dial &amp; Air Fry - Stainless Steel
Samsung - 6.3 cu. ft. Slide-In Induction Range with WiFi, Flex Duo, Smart Dial & Air Fry - Stainless Steel
The Samsung Smart Slide-In Induction range with Flex Duo, Smart Dial and Air fry is fully Wi-Fi connected and voice-enabled, giving you the tools you need to simplify the cooking experience in the kitchen. This Slide-In range features Virtual Flame technology giving the visual of gas cooking, with the precision of induction cooking.
 

Is it normal if only the left-most vent appears to be blowing air during oven operation? I thought maybe the other vents were for air-intake but they either aren't pulling air on mine or they are pulling extremely lightly

Hi MW,

This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.

The oven vent is located above the right rear surface unit. This area could become hot during oven use. Never block this vent or place plastic or heat-sensitive items on it. The vents will blow out the air during oven operation.

Vent on page 60
https://downloadcenter.samsung.com/content/UM/202107/20210716111329169/NE9000T_NE63T8951SS_AA-02_EN-MES-CFR_210702.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number (1144838508) to help our team pull up your information.

Have a great day.

^Charles
3 years, 11 months ago
by
Posted by: 
Samsung
 
 Samsung - 6.3 cu. ft. Slide-In Induction Range with WiFi, Flex Duo, Smart Dial &amp; Air Fry - Black Stainless Steel
Samsung - 6.3 cu. ft. Slide-In Induction Range with WiFi, Flex Duo, Smart Dial & Air Fry - Black Stainless Steel
The Samsung Smart Slide-In Induction range with Flex Duo,~ Smart Dial and Air fry is fully Wi-Fi connected and voice-enabled, giving you the tools you need to simplify the cooking experience in the kitchen. This Slide-In range features Virtual Flame~ technology giving the visual of gas cooking, with the precision of induction cooking.
 

Does the Samsung NE63T8951SG/AA require a water source for the steam cleaning mode?

Hi Dave,

This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.

The range does not require a water supply. You must pour one ¾ cup of water onto the bottom of the empty oven and then close the door.

Steam-cleaning on page 59
https://downloadcenter.samsung.com/content/UM/202107/20210716111329169/NE9000T_NE63T8951SS_AA-02_EN-MES-CFR_210702.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number (1144838431) to help our team pull up your information.

Have a great day.

^Charles
3 years, 11 months ago
by
Posted by: 
Samsung
 
 Samsung - 29.7 Cu. Ft. 4-Door Flex French Door Refrigerator - Stainless Steel
Samsung - 29.7 Cu. Ft. 4-Door Flex French Door Refrigerator - Stainless Steel
Keep groceries right where you need them. Whether youre planning lunches for the week or chilling appetizers for a party, this spacious Samsung refrigerator will keep you organized and make food last longer.
 

Is the stainless steel smudge proof?

Hi Kels!

Glad that you ask if this refrigerator model is smudge-proof. This refrigerator model is not smudge-proof/fingerprint-resistant.

We offer black stainless steel with a fingerprint-resistance refrigerator (RF30KMEDBSG-AA). Refer to our website for more information: https://www.samsung.com/us/home-appliances/refrigerators/4-door-french-door/30-cu--ft--4-door-french-door-refrigerator-rf30kmedbsg-aa/.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number (1144838382), which will help our team pull up your information.

Have a great day.

Melardo
3 years, 11 months ago
by
Posted by: 
Samsung
 
 Samsung - 30 in. Wide 4 Elements 6.3 cu. ft. Slide-in Induction Range with Smart Dial, WiFi &amp; Air Fry - Stainless Steel
Samsung - 30 in. Wide 4 Elements 6.3 cu. ft. Slide-in Induction Range with Smart Dial, WiFi & Air Fry - Stainless Steel
The Samsung Smart Slide-In Induction range with Smart Dial and Air Fry is fully Wi-Fi connected and voice-enabled, giving you the tools you need to simplify the cooking experience in the kitchen. This Slide-In range features Virtual Flame technology giving the visual of gas cooking, with the precision of induction cooking.
 

Is the virtual flame on this model on all burners? I just installed and the virtual flame only lights on the largest burner. Is this normal?

Hi TJohns,

This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.

Yes, it is normal as the Virtual Flame is only available to the biggest burner.

Virtual FlameTM technology on page 25
https://downloadcenter.samsung.com/content/UM/202206/20220613144931414/NE9000T_NE63T8911SS_AA-03_EN_MES_CFR_220414.pdf
Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number (1144838386) to help our team pull up your information.

Have a great day.

^Charles
3 years, 11 months ago
by
Posted by: 
Samsung
 
 Samsung - 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range with Air Fry &amp; Convection+ - Stainless Steel
Samsung - 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range with Air Fry & Convection+ - Stainless Steel
The Samsung Smart Instant Heat Slide-in Induction Range with Air Fry and Convection+ is powered by induction, making it hyperfast, which means less waiting and more cooking. Air Fry mode lets you enjoy healthier fried foods fast. Air Fry tray included.
 

The features say this stove has five elements but there are only four pictured. Does it have five elements? Can you send a picture of the stovetop with five elements?

Hi Carol,

We appreciate your question about the elements on the cooktop of the range.

This range has 4 elements instead of 5 elements as stated under Specifications (Key Specs). Please refer to page 23 of the user manual I have shared below.

https://downloadcenter.samsung.com/content/UM/202206/20220613144426238/NE63B8611-01_EN_MES_CFR_220414.pdf

Thanks for letting us know about this. The information will be updated the soonest time.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number 1144838325 and it will help our team pull up your information.

Leo
3 years, 11 months ago
by
Posted by: 
Samsung