Hi Cele.
Thank you for reaching out regarding your Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker on how many pounds of ice this makes in a day, and when you reset it, there is no ice produced. I am sorry to learn you have an issue with the ice maker. Regarding your concern, the ice maker can make 10 pounds of ice a day; it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop.
I suggest you check this link to assist you with the ice maker unable to make ice.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144380414
^Camille