Yes, Janet, we have basic troubleshooting steps that you can follow to ensure that your microwave is operating as it should. Kindly click the links below and learn more by checking the hyperlinks.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need further assistance with the range, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148352238) to help our team pull up your information when you message us.
Have a great day,
-Ernest-