Hello reb135. Let me help you with this, please try the steps on this link (https://bit.ly/2OcJavM) If after doing so, ice still forms. Please contact us via 1-Facebook Messenger: http://m.me/samsungsupport 2-Twitter: https://bit.ly/2pTYDc7 3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- Samsung to help you correct this. ^Gaby