Shark Support Team
 
 
Shark Support Team's Stats
 
Reviews
  • Review Count
    0
  • Helpfulness Votes
    0
  • First Review
    None
  • Last Review
    None
  • Featured Reviews
    0
  • Average Rating
    0
 
Reviews Comments
  • Review Comment Count
    0
  • Helpfulness Votes
    0
  • First Review Comment
    None
  • Last Review Comment
    None
  • Featured Review Comments
    0
 
Questions
  • Question Count
    0
  • Helpfulness Votes
    0
  • First Question
    None
  • Last Question
    None
  • Featured Questions
    0
 
  • Answer Count
    2297
  • Helpfulness Votes
    2,406
  • First Answer
    June 7, 2016
  • Last Answer
    March 5, 2024
  • Featured Answers
    0
  • Best Answers
    245
 
 
Shark Support Team's Reviews
 
Shark Support Team has not submitted any reviews.
 
Shark Support Team's Questions
 
Shark Support Team has not submitted any questions.
 
Shark Support Team's Answers
<<prev 1 ... 112 113 114 115 116 ... 230 next>>
 
 Shark - IQ Robot R101 Wi-Fi Connected Robot Vacuum - Black
Shark - IQ Robot R101 Wi-Fi Connected Robot Vacuum - Black
Put floor cleaning on autopilot with this SharkNinja Shark IQ robot vacuum. Compatibility with Alexa and Google Assistant simplifies control from a distance, while the IQ Nav functionality provides digital home mapping to clean specific rooms as needed right now. This SharkNinja Shark IQ robot vacuum recharges itself to resume cleaning from where it left off.
 

why does my shark robot get lost under the bed? How can I correct the problem?

We are sorry to hear that you are having this issue with your Robot. To better assist you with this we would recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years, 9 months ago
by
Posted by: 
Shark Support Team
 
 Shark - Vertex Cordless Stick Vacuum with MultiFLEX &amp; DuoClean PowerFins, Self-cleaning Brushroll - Blue
Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue
The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).
 

Do you carry replacement battery for shark vertex IZ462H? Battery pack model number is XSBT 750.

We would like to let you know that you can purchase a replacement battery for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years, 9 months ago
by
Posted by: 
Shark Support Team
 
 Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue
Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.
 

I have this model shark ion robot RV761 new not out of box yet & if there is some type of add on that could be bought so it would empty itself? Also,I where does the charging dock plug in or should i say what type of wall plug can it be plugged into? ty

We would like to let you know that this unit is not compatible with the self-emptying base and does not have the feature to be able to self-empty. We would like to let you know that the dock plugs into a regular outlet.
3 years, 9 months ago
by
Posted by: 
Shark Support Team
 
 Shark - Vertex Cordless Stick Vacuum with MultiFLEX &amp; DuoClean PowerFins, Self-cleaning Brushroll - Blue
Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue
The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).
 

Will it stand upright with no help?

We would like to let you know that this unit does not stand up on its own when completely upright. However you would be able to fold the unit over for easy storage when not in use.
3 years, 9 months ago
by
Posted by: 
Shark Support Team
 
 Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.
 

Will this shark vacuum go from my hardwood floor to a thick shag carpet?

We would like to inform you that this robot works great on most flooring types and transitions easily between hard floors and carpets. It may struggle with some high pile carpets. If it does, you can use the included BotBoundary™ Strips to block of the area. We recommend contacting the manufacturer of the flooring to verify compatibility.
3 years, 9 months ago
by
Posted by: 
Shark Support Team
 
 Shark APEX UpLight Lift-Away DuoClean with Self-Cleaning Brushroll Vacuum - Terracotta
Shark APEX UpLight Lift-Away DuoClean with Self-Cleaning Brushroll Vacuum - Terracotta
The Shark APEX UpLight delivers upright vacuum suction and stick vacuum versatility. It has DuoClean and a self-cleaning brushroll, plus Shark's lightest Lift-Away pod with an extendable built-in hose for powerful cleaning above the floor.
 

What is difference between LZ601 & LZ602?

We would like to let you know that the LZ601 and LZ602 are part of the same series, the differences between these units would be where the unit is sold, the color of the unit and the accessories may vary.
3 years, 9 months ago
by
Posted by: 
Shark Support Team
 
 Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.
 

What is the difference between the rv1001ae and the AV1010AE

We would like to let you know that both of these units part of the same series and the only differences would be where the unit is sold, and accessories may vary.
3 years, 9 months ago
by
Posted by: 
Shark Support Team
 
 Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.
 

What is The Power Watts? It should say on Back Of Box. Thanks

We would like to let you know that this unit has 35.3 Watts.
3 years, 9 months ago
by
Posted by: 
Shark Support Team
 
 Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll &amp; Anti-Allergen Complete Seal - Silver
Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver
This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)
 

Where can you take them for repair?

We would like to let you know that is you ever have any issues with your Shark we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years, 9 months ago
by
Posted by: 
Shark Support Team
 
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
 

Does this model (NV360) have lights for viewing your path?

We would like to let you know that this unit does not have headlights.
3 years, 9 months ago
by
Posted by: 
Shark Support Team