Shark Support Team

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Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic

The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.

My new Shark Navigator does not leave marks on my carpet where it has been vacuumed! Is there not enough suction?

We would like to let you know that the unit not leaving marks on your carpets is normal, this has nothing to do with suction.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - UltraCyclone Pet Pro+ CH951 Cordless Hand Vac with Self-Cleaning Pet Power Brush - Black

The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.

See all Q&A for this product

Can you leave this plugged in all the time so it is always ready to use.

We would like to let you know that this unit can be left on the charger when not in use.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver

This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)

Currently have the shark rocket which can go under my furniture to vacuum the hardwood. However, it does not stand upright when canister is on it. Do any off the other models have the feature to vacuum under furniture.

To better assist you with your request we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - Rotator DuoClean with Self-Cleaning Brushroll Lift-Away Pro Upright Vacuum - Sage Green

This Lift-Away upright vacuum has DuoClean to deep-clean carpets and directly engage floors for a polished look. The self-cleaning brushroll means no hair wrap, and Lift-Away lets you clean above the floor with the push of a button.

how does this model compare to uv700?

We would like to let you know that this Shark (ZU782) has a 12" cleaning path, 1200 watts and weighs 17.7 lbs. The UV700 has a 11" cleaning path, 900 watts and weighs 16.5 lbs. However, the performance of both units are very similar.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum RV2001 with Self Cleaning Brushroll, Object Detection, Wi Fi - Gray

Shark AI Robot Vacuum RV2001 truly adapts to your home, so you don’t have to clean before your robot cleans. IQ Navigation is even smarter with AI Laser Vision, helping your robot avoid objects and respond to no-go zones as it cleans row by row.

What Roomba does the Shark Al Robot RV2001 compare to?

We would like to let you know that the Shark® AI Robot Vacuum RV2001 truly adapts to your home, so you don’t have to clean before your robot cleans. Shark’s IQ Navigation™ is now smarter with AI Laser Vision, avoiding objects and responding to no-go zones as it cleans row by row, room to room—and you can even clean at night. Customize your clean via the SharkClean™ app or use voice commands with Amazon Alexa or Google Assistant. It has incredible suction for deep cleaning, has a self-cleaning brushroll, total home mapping with room select to allow you to map your home and be able to choose which rooms you want cleaned.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue

The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).

Is 281 Watts the suction power or the consumption power?

We would like to let you know that 281 is the wattage of the motor.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black

Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.

Is anyone else getting the error message #2? There is nothing under the vacuum stopping it from moving.

We are sorry to hear that you are having this issue with your Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black

What happens if it encounters liquid on the floor?

We would like to let you know that if the Robot encounters liquid it can damage the unit and it will also void the warranty.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black

What's the difference between this RV1001AE and their RV1000S? Even on Shark's site, I can't see the difference in these 2 Shark models to understand the $150 difference other than 30-day bin (RV1001AE) vs 15-day bin (RV1000S).

We would like to let you know that the difference between these units is the dock is different.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.

What is the difference between a Shark ION robot Vacuum Model AV751 vs. RV761?

We would like to let you know that the differences between these Robots are where the unit is sold, and the color of the unit and accessories may vary.

3 years, 10 months ago

Posted by:

Shark Support Team