Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark Support Team's Reviews
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Shark Support Team's Questions
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The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
where does the battery go? does the charger and battery plug in separately from the vac?
We would like to let you know that the battery comes installed in the hand held portion of the unit. The charger would be plugged into the unit to charge the battery.
3 years, 10 months ago
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Posted by:
Shark Support Team
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
The air opening on right side is now sucking air in and making loud noise. Cannot find my way to the duct.. Any suggestions?/
We are sorry to hear that you are having this issue with your Shark. To better assist you with this issue we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years, 10 months ago
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Posted by:
Shark Support Team
The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.
Does this vacuum stairs?
We would like to let you know you can use this unit to vacuum stairs.
3 years, 10 months ago
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Posted by:
Shark Support Team
Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic
The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.
Does this vacuum clean hardwood floors also?
We would like to let you now that this unit works great on hardwood floors.
3 years, 10 months ago
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Posted by:
Shark Support Team
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
Is the solution pet safe?
We would like to let you know that the Vacmop cleaning solution is 99.5% water and is non-toxic.
3 years, 10 months ago
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Posted by:
Shark Support Team
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
No HEPA filter provided...where do we purchase these and is there a particular model number?
We are sorry to hear that your Shark vacuum did not come with the Hepa filter. To have this issue resolved we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years, 10 months ago
by
Posted by:
Shark Support Team
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
what attachments are included
We would like to let you know that this unit comes with the following attachments, Dusting brush, Pet Crevice tool, and Self-cleaning pet power brush.
3 years, 10 months ago
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Posted by:
Shark Support Team
Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.
Does it come with a remote and the tape?
We would like to let you know that where this unit connects to Wi-FI to be able to be controlled through an app this it does not come with a remote. This unit does not come with the botboundary strips but they can be purchased separately by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years, 10 months ago
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Posted by:
Shark Support Team
Shark - Rotator DuoClean with Self-Cleaning Brushroll Lift-Away Pro Upright Vacuum - Sage Green
This Lift-Away upright vacuum has DuoClean to deep-clean carpets and directly engage floors for a polished look. The self-cleaning brushroll means no hair wrap, and Lift-Away lets you clean above the floor with the push of a button.
How do you vacuum under a bed or sofa (approximately? (6 “space under bed)
We would like to let you know how far this unit can fit under furniture would depend on the height of the furniture from the floor. The height of the floor nozzle is approximately 3 inches high
3 years, 10 months ago
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Posted by:
Shark Support Team
Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.
How can I can more boundary strips IQ robot xlR101AE?
You can purchase boundary strips for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years, 10 months ago
by
Posted by:
Shark Support Team