Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
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Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
I have an uneven brick floor in my kitchen ie mortar between the bricks that catches particles that stick will the combination of sweeping and mopping work on this floor
We would like to let you know that the Vacmop will not work as well on uneven floors as flat floors.
3 years, 10 months ago
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Posted by:
Shark Support Team
Shark - IQ Robot R101 Wi-Fi Connected Robot Vacuum
Put floor cleaning on autopilot with this SharkNinja Shark IQ robot vacuum. Compatibility with Alexa and Google Assistant simplifies control from a distance, while the IQ Nav functionality provides digital home mapping to clean specific rooms as needed right now. This SharkNinja Shark IQ robot vacuum recharges itself to resume cleaning from where it left off.
Can I use it in Europe? Is it okay with 220 V?
We would like to let you know that this unit is designed for use in North America and it is not recommended for use outside North America.
3 years, 10 months ago
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Shark Support Team
Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso
Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.
Can the suction be controlled when used on throw floor rugs.
We would like to let you know that this unit has a setting for Thick carpets/Area Rugs.
3 years, 10 months ago
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Posted by:
Shark Support Team
Shark - AI Robot Vacuum RV2001 with Self Cleaning Brushroll, Object Detection, Wi Fi - Gray
Shark AI Robot Vacuum RV2001 truly adapts to your home, so you don’t have to clean before your robot cleans. IQ Navigation is even smarter with AI Laser Vision, helping your robot avoid objects and respond to no-go zones as it cleans row by row.
Does it need a wifi network for initial setup or for operation also
We would like to inform you that you can still use this Robot without Wi-Fi, however you would not be able to use the app or any features of the unit that would require Wi-Fi.
3 years, 10 months ago
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Posted by:
Shark Support Team
Shark APEX UpLight Lift-Away DuoClean with Self-Cleaning Brushroll Vacuum - Terracotta
The Shark APEX UpLight delivers upright vacuum suction and stick vacuum versatility. It has DuoClean and a self-cleaning brushroll, plus Shark's lightest Lift-Away pod with an extendable built-in hose for powerful cleaning above the floor.
Does it adjust to carpet height?
We would like to let you know that this unit does not have a height adjustment.
3 years, 10 months ago
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Posted by:
Shark Support Team
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
Does headlight work in lift-away? I'm a LOYAL Shark Lover & have owned MANY models; current is Slim DuoClean. I ONLY wish the headlight worked with lift-away engaged. I'd LOVE to have this one, but can't afford. Maybe 1 day!
We would like to let you know that the head light on the floor nozzle will work when in the lift-away mode with the floor nozzle attached to the wand.
3 years, 10 months ago
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Posted by:
Shark Support Team
Shark - IQ Robot R101 Wi-Fi Connected Robot Vacuum
Put floor cleaning on autopilot with this SharkNinja Shark IQ robot vacuum. Compatibility with Alexa and Google Assistant simplifies control from a distance, while the IQ Nav functionality provides digital home mapping to clean specific rooms as needed right now. This SharkNinja Shark IQ robot vacuum recharges itself to resume cleaning from where it left off.
Does it come with magnetic boundry tape and how much?
We would like to let you know that this unit comes with a 8 foot strip of the BotBoundary strips.
3 years, 10 months ago
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Posted by:
Shark Support Team
Shark - Corded Steam Pocket Mop - Lavender/Chrome
Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.
Does the s3601 come with the carpet cleaner and the rectangular mop
We would like to let you know that the S3601 comes with a rectangle mop head and 2 washable pads. It does not come with a carpet glider.
3 years, 10 months ago
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Posted by:
Shark Support Team
Shark - APEX DuoClean Pet Stick Vacuum - Forest Mist Blue
Keep rooms clean with this Shark APEX DuoClean with Zero-M corded stick vacuum. Featuring a powerful motor and innovative DuoClean dual brushrolls, this vacuum easily removes dust, dirt and debris from floors and carpets. This Shark APEX DuoClean with Zero-M corded stick vacuum has a slim profile to get underneath furniture.
What is the weight of this vacuum?
We would like to let you know that this unit weighs 10 lbs.
3 years, 10 months ago
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Posted by:
Shark Support Team
Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black
Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.
How do you get the carpet mapping to work? It scans the house and says updating map but never adds the carpet. Also when I select a specific room to clean it just says "communicating" and times out. It only wants to clean the whole house. App needs update
We are sorry to hear that you are having this issue with the mapping with your Robot. To better assist you with this we recommend reaching out to our AI Robot Specialists at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
3 years, 10 months ago
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Posted by:
Shark Support Team