Shark Support Team

Shark Support Team's Stats

Reviews

Review Count
0
Helpfulness Votes
0

First Review
None
Last Review
None
Featured Reviews
0
Average Rating
0

Reviews Comments

Review Comment Count
0
Helpfulness Votes
0

First Review Comment
None
Last Review Comment
None
Featured Review Comments
0

Questions

Question Count
0
Helpfulness Votes
0

First Question
None
Last Question
None
Featured Questions
0

Answers

Answer Count
2297
Helpfulness Votes
2,406

First Answer
June 7, 2016
Last Answer
March 5, 2024
Featured Answers
0
Best Answers
245

Shark Support Team's Reviews

Shark Support Team has not submitted any reviews.

Shark Support Team's Questions

Shark Support Team has not submitted any questions.

Shark Support Team's Answers

<<prev 1 ... 122 123 124 125 126 ... 230 next>>

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

See all Q&A for this product

Cant get brush to turn on carpet

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.

Is this rechargeable?

We would like to let you know that this unit is rechargeable.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum RV2001 with Self Cleaning Brushroll, Object Detection, Wi Fi - Gray

Shark AI Robot Vacuum RV2001 truly adapts to your home, so you don’t have to clean before your robot cleans. IQ Navigation is even smarter with AI Laser Vision, helping your robot avoid objects and respond to no-go zones as it cleans row by row.

Can this map multiple floors (i.e. 2 story house)?

We would like to let you know that the Robot can not map multiple levels. You would be able to manually take the unit to a second level to clean, then when finish manually put the Robot back on the dock.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - Pet Plus Cordless Stick Vacuum with Self-Cleaning Brushroll and PowerFins - Magenta

The Shark Pet Plus Cordless Stick Vacuum combines powerful suction and a self-cleaning brushroll with PowerFins to clean floors and carpets with no hair wrap. Lightweight design and a removable hand vacuum allow cleaning from floor to ceiling.

Is the filter washable or does it have to be replaced every time it needs cleaning?

We would like to let you know that the filters are washable.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold

The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.

See all Q&A for this product

I just bought this vacuum yesterday and for the life of me, I cannot figure out how to bend the vacuum. It stays upright. On all of my vacuums, there is usually a button or foot control that allows the vacuum to bend so I can get under hard to reach areas

We can assist you with being able to tilt the handle back. You would just need to place your foot on the floor nozzle and pull back on the handle. The first few times you may need to use a little more force when pulling back on the handle.

3 years, 10 months ago

Posted by:

Shark Support Team

Shark - VACMOP Multi-Surface Cleaner Refill 2L bottle - Yellow

Shark VACMOP Multi-Surface Hard Floor Cleaner is formulated to deliver a complete clean with Shark VACMOP. Breaks up stuck-on residue for spotless floors. Fast-drying. Streak-free. Designed for all sealed floors. Available in spring clean scent.

Can the multi purpose cleaner be used on a Laminate floor? I use Bona now.

Best Answer

We would like to let you know that the Vacmop can safely be used on all sealed hard floors, stone, hardwood, vinyl, laminate, tile, marble, and linoleum.

3 years, 11 months ago

Posted by:

Shark Support Team

Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver

This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)

Is Brush height adjustable?

We would like to let you know that this unit does not have a height adjustment.

3 years, 11 months ago

Posted by:

Shark Support Team

Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue

Will this model do home mapping or will it continue to wander aimlessly around a room in circles like our Roomba does?

Best Answer

We would like to let you know that this unit does not have the mapping feature.

3 years, 11 months ago

Posted by:

Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

My other shark had a canister shaped filter and round pad filter that needed to be changed every now and again. Does this shark have filters that need to be changed and if so, what are the product numbers? Thanks!

We would like to let you know that the filters for this unit are washable.

3 years, 11 months ago

Posted by:

Shark Support Team

Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver

Is this vacuum recommended for Pet households? two shedding pups! I have yet to find a vacuum that can handle pet fur efficiently. Help!

We would like to let you know that this unit is great at picking up pet hair.

3 years, 11 months ago

Posted by:

Shark Support Team