Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue
The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).
Can this vacuum be safely used on vinyl plank floors?
We would like to inform you that the Shark - Shark® Vertex™ DuoClean® is safe to use on all types of floors, including Vinyl plank floors.
3 years, 11 months ago
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Shark Support Team
Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue
The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).
What is the charging setup - does it need to be charged on a wall-mounted dock or can you just plug it in anywhere with an AC adapter while it's folded over? Can the battery be removed easily and swapped, assuming they start selling batteries separately?
We would like to let you know that you can charge the Shark® Vertex™ DuoClean® either while in the folded position, or you can remove the handheld from the wand and charge it that way. The battery on the IZ462 is easily removed by pressing a battery release button. This unit can also be charged with the battery out of the unit.
4 years ago
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Posted by:
Shark Support Team
Shark - Vertex Cordless Stick Vacuum with MultiFLEX & DuoClean PowerFins, Self-cleaning Brushroll - Blue
The Shark Vertex combines incredible suction power with the convenience of a lightweight cordless stick. Featuring DuoClean PowerFins technology with two brushrolls, you get deep cleaning to pick up more in every pass* and a MultiFLEX wand for flexible reach and compact storage (*vs. original DuoClean).
How is this charged? If it has rechargeable batteries , can you use the older model of the cordless’s batteries?
We would like to let you know that the batteries for this unit are not interchangeable between other models. To charge this unit you would just plug the charger into the unit.
4 years ago
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Posted by:
Shark Support Team
Shark - VACMOP Multi-Surface Cleaner Refill 2L bottle - Yellow
Shark VACMOP Multi-Surface Hard Floor Cleaner is formulated to deliver a complete clean with Shark VACMOP. Breaks up stuck-on residue for spotless floors. Fast-drying. Streak-free. Designed for all sealed floors. Available in spring clean scent.
Can you use your own cleaner?
We would like to let you know that it is not recommended to use other cleaners in the Vacmop. Our cleanser has been specially formulated to provide a residue-free, streak free finish. Using other cleaning solutions may result in streaking and residue and depending on the cleaner it may be too thick to spray.
4 years ago
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Posted by:
Shark Support Team
Shark - Pet Plus Cordless Stick Vacuum with Self-Cleaning Brushroll and PowerFins - Magenta
The Shark Pet Plus Cordless Stick Vacuum combines powerful suction and a self-cleaning brushroll with PowerFins to clean floors and carpets with no hair wrap. Lightweight design and a removable hand vacuum allow cleaning from floor to ceiling.
I am looking at this to vacuum dog hair from 2 large dogs from stairs. Would this work well? Is this lightweight?
We would like to let you know that the Shark Rocket IZ162H Pet Pro Cordless Pet Stick Vacuum is lightweight and is great at picking up dog hair.
4 years ago
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Posted by:
Shark Support Team
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
Can I use plain water or water and vinegar as a cleaning solution as I am allergic to scented cleaning solutions
We would like to let you know that you can use just water in the Vacmop.
4 years ago
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Posted by:
Shark Support Team
The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.
Does this steam clean too?
We would like to let you know that this is a hand vacuum. It does not steam.
4 years ago
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Posted by:
Shark Support Team
Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.
How many hours it’s working
We would like to let you know that the runtime on a full charge for the Robot is one hour.
4 years ago
by
Posted by:
Shark Support Team
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
How tall is the actual vacuum head, will it fit under a 4 in space?
We would like to let you know the height of the floor nozzle of this unit is approximately 2.75 inches tall.
4 years ago
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Posted by:
Shark Support Team
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
What happens when you need a new battery?
We would like to let you know that the battery in the Vacmop is not replaceable. If there is ever an issue with the Vacmop we recommend to reach out to our Product Specialists at at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
4 years ago
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Posted by:
Shark Support Team