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Shark Support Team's Answers

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Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

How much does the Vac/Mop weigh?

We would like to let you know that the Vacmop weighs 3.34 lbs.

4 years ago

Posted by:

Shark Support Team

Shark - Vertex UltraLight DuoClean PowerFins Corded Stick Vacuum with Self-Cleaning Brushroll - Colbalt Blue

The Shark Vertex Corded Stick Vacuum is Shark’s ultimate cleaning experience. DuoClean PowerFin features a PowerFin roller and a soft roller combine on all floors for continuous cleaning contact to dig deep into carpets, directly engage floors, and pick up more in every pass. (vs. original DuoClean).

Does it stand up on its own, or do you have to lean it against a wall?

We would like to let you that this unit is not able to stand on its own, you would either need to lean it against something or you can store the handheld portion on the storage clip on the bottom of the wand by where it connects to the floor nozzle.

4 years ago

Posted by:

Shark Support Team

Shark - UltraCyclone Pet Pro+ CH951 Cordless Hand Vac with Self-Cleaning Pet Power Brush - Black

The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.

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Since the scrubbing brush bristles are not soft, what is the use of this tool?

We would like to let you know, the scrubbing brush allows you to safely scrub and pick up debris form carpets and floor mats.

4 years ago

Posted by:

Shark Support Team

Shark - VACMOP Disposable Hard Floor Vacuum and Mop Pad Refills 10 CT - White

Shark VACMOP Disposable Hard Floor Pads vacuum up and lock away debris that other pads push around, clean stuck-on residue, and absorb wet messes, providing shiny clean floors. Toss the pad away without touching the mess.

Does this work like a swiffer where the pad just moves the dirt around. How often should you change the pad while cleaning?

We would like to let you know that the Vacmop was designed to make cleaning floors quicker and easier by being able to vacuum your floors first then mopping. The Vacmop pads are unlike anything else in the market currently and were designed to be used multiple times before disposal. The pads can pick up what other brooms or sweepers just push around. The dirt chamber, within the pad, collects and locks away dirt & debris as you vacuum, and the fiber mopping pad absorbs wet messes. The full pad can be disposed of with one click, without you ever having to touch the pad. How often you swap out your pads depends on how frequently you use your Vacmop.

4 years ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

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Where can you purchase a new Shark- Navigator LiftAway Uright Vacuum attachment with brush roller that cleans a sofa?

To better assist you with your request, we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

4 years ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black

Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.

What is the capacity of the dust bin in liters?

Best Answer

We would like to let you know that the Dust bin capacity for the Shark - Shark® AI Robot VACMOP™ is 0.27 Quarts.

4 years ago

Posted by:

Shark Support Team

Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum - Dark Plasma Blue

The Shark Rocket Self-Cleaning Brushroll Corded Stick VacuumShark has created a self-cleaning brushroll that delivers nonstop hair removal. Add that to an ultra-lightweight vacuum with floor-to-ceiling versatility and an XL dust cup, and you�ve got the Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum.

How do you access the brushroll if needed? Screwdriver?

We would like to let you know to easily access the brushroll there is a cover on the bottom of the floor nozzle that can be removed. To unlock the plate you just need to use something like a coin to turn the 3 screw like circles on the bottom.

4 years ago

Posted by:

Shark Support Team

Shark - Rotator DuoClean with Self-Cleaning Brushroll Lift-Away Pro Upright Vacuum - Sage Green

This Lift-Away upright vacuum has DuoClean to deep-clean carpets and directly engage floors for a polished look. The self-cleaning brushroll means no hair wrap, and Lift-Away lets you clean above the floor with the push of a button.

Does this lift away, lifts he whole motor off so the power head reaches under low lying furniture like the maroon color duo clean does?

We would like to let you know that this unit does have the lift-away feature that allows you to be able to use the unit as a canister vacuum, however it does not have the ability to use the floor nozzle attached to the wand while in the lift-away mode.

4 years ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black

What happens if you have upstairs and downstairs.Would still identify the room it is in when you move it from floor to floor or room to room?

Best Answer

We would like to let you know that the Shark - Shark® AI Robot VACMOP™ PRO R201WD with Sonic Mopping, cannot map more than one level of a home. You can still use the unit on another level by manually moving the Robot to that level then when done or the Robot needs to charge you would need to manually put the Robot on the Dock. This will not effect the mapping the Robot has done.

4 years ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black

Is this vacuum compatible with shark IQ self empty tank?. Can the tank from shark IQ be used with shark AI?

We would like to inform you that the Shark - Shark® AI Robot VACMOP™ PRO R201WD is not compatible with any parts from our self emptying Robot.

4 years ago

Posted by:

Shark Support Team