Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
Is the hose detachable?
We would like to let you know that the handle can be removed from the wand to be able to clean above floors. The hose can be detached from the back of the unit to be able to check for blockages.
4 years, 2 months ago
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Posted by:
Shark Support Team
Shark - IQ Robot R101 Wi-Fi Connected Robot Vacuum
Put floor cleaning on autopilot with this SharkNinja Shark IQ robot vacuum. Compatibility with Alexa and Google Assistant simplifies control from a distance, while the IQ Nav functionality provides digital home mapping to clean specific rooms as needed right now. This SharkNinja Shark IQ robot vacuum recharges itself to resume cleaning from where it left off.
Is this unit self charging?
We would like to let you know that this unit will return back to it's dock when the charge is low.
4 years, 2 months ago
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Shark Support Team
Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic
The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.
Does this Vacuum come with a warranty?
We would like to inform you that the Shark - Navigator Pet Pro Upright Vacuum has a 5 year Limited manufactures warranty.
4 years, 2 months ago
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Shark Support Team
Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso
Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.
Is the front roller washable? I can see getting very dirty over time. Also, I'm concerned about dragging it over my light colored carpets after cleaning my hardwoods.
We would like to inform you the soft roller is washable.
4 years, 2 months ago
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Posted by:
Shark Support Team
Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso
Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.
Is the shark apex az1002 vacuum beltless or does it have a belt?
We would like to let you know that the Shark - APEX DuoClean with Zero-M Powered Lift-Away does have a belt in the floor nozzle for the brushrolls.
4 years, 2 months ago
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Shark Support Team
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
Is the mop solution good for wood floors
We would like to let you know that the Vacmop can safely be used on all sealed hard floors, stone, hardwood, vinyl, laminate, tile, marble, and linoleum.
4 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.
A. can I use the remote from broken one to link to this one? B. All troubleshooting signs from broken one show bad motor...what would cause the motor to go out so quickly only cleaned 3/week less than 1 yr, with no more dust, pet hair than I see discussed
We are sorry to hear that you are having this issue with your Robot. To better assist you with this issue we would recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
4 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
Where can I buy replacement pads?
We would like to let you know that pads and solutions are available online at several major retail.com sites. If you are experiencing any issues with ordering pads or solution, our product specialists can be reached at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
4 years, 2 months ago
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Posted by:
Shark Support Team
Shark - VACMOP Hardwood Cleaner Refill 2L bottle - Yellow
Shark VACMOP Hardwood Cleaner is formulated to deliver a complete clean on sealed wood floors to help reveal your floor’s natural look. Fast-drying and streak-free, it comes in a citrus clean scent.
Can this solution be used on real wood cherry floors?
We would like to let you know that the Vacmop can safely be used on all sealed hard floors, stone, hardwood, vinyl, laminate, tile, marble, and linoleum.
4 years, 2 months ago
by
Posted by:
Shark Support Team
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
What accessories come with this vacuum?
We would like to let you know that this unit comes with the following accessories, 5.5" Crevice Tool and Upholstery Tool.
4 years, 2 months ago
by
Posted by:
Shark Support Team