Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark APEX UpLight Lift-Away DuoClean with Self-Cleaning Brushroll Vacuum - Terracotta

The Shark APEX UpLight delivers upright vacuum suction and stick vacuum versatility. It has DuoClean and a self-cleaning brushroll, plus Shark's lightest Lift-Away pod with an extendable built-in hose for powerful cleaning above the floor.

How long does the battery last? 1 hour 2 hours ??

We would like to inform you that this vacuum is not cordless. It has a 30 foot power cord that needs to plug into a 120 Volt outlet.

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

I keep getting a message that says it is having a pump suction failure. I have only had it for about two months now. What the heck is going on? I can't find anything to tell me how to fix it or what the actual issue is?

We are sorry to hear that you are experiencing a difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic

The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.

Is this vacuum self propelled?

Best Answer

We would like to inform you that this vacuum is not self-propelled.

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

Who manufactures this product ? And where is it made ?

We would like to inform you that the Shark® Bagless Cordless Hand Vac is manufactured by Shark® in China.

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - DuoClean Slim Upright Vacuum - Charcoal

Suck up stubborn dirt and debris with this SHARK DuoClean slim upright vacuum. The unique DuoClean technology combines a soft brush roll with a stiff bristle brush to remove large, small and stuck-on particles from carpets. This SHARK DuoClean slim upright vacuum features a lightweight design and advanced swivel steering for fast, easy cleaning.

Does this vacuum come with a wand to get under appliances, such as the refrigerator? I’d be interested in one to clean under the refrigerator and also to get into the filter slot of my dryer.

We would like to inform you that this vacuum does not include the Under Appliance Wand. It is available separately. With this being said, we don't recommend using this vacuum to vacuum out the lint slot in your dryer.

4 years, 10 months ago

Posted by:

Shark Support Team

Shark APEX UpLight Lift-Away DuoClean with Self-Cleaning Brushroll Vacuum - Terracotta

How long is the power cord?

We would like to inform you that this vacuum has a 30 foot power cord.

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

See all Q&A for this product

How much does it weigh

We would like to inform you that this vacuum weighs 12.8 pounds.

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - APEX DuoClean Pet Stick Vacuum - Forest Mist Blue

Keep rooms clean with this Shark APEX DuoClean with Zero-M corded stick vacuum. Featuring a powerful motor and innovative DuoClean dual brushrolls, this vacuum easily removes dust, dirt and debris from floors and carpets. This Shark APEX DuoClean with Zero-M corded stick vacuum has a slim profile to get underneath furniture.

Does the Shark Apex work on hardwood floors without scratching the floor? Do I have to make an adjustment or setting for hardwood floors?

Hello,

We would like to inform you that this vacuum works great on most flooring types. While vacuuming, you can switch the vacuum to Hard Floor mode. This will cause the brushrolls to spin lower. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

We hope this information helps.
The Customer Support Team

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Have a few area rugs that have 3'" Black border around all four sides. Will Shark Ion clean these rugs?

Hello,

We would like to inform you that the robot works great on most flooring types. With this being said, the robot may struggle with some high pile carpets. If it does struggle with an area, we recommend using the included BotBoundary strips to block off the area.

We hope this information helps.
The Customer Support Team

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

We just bought a Shark-ION 750 and can't get it to charge. Power light is on on the base. Unit power button is is turned on. No lights showing the unit is charging.

Hello,

We are very sorry to hear that you are experiencing an issue with your robot. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

4 years, 10 months ago

Posted by:

Shark Support Team