Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

Can I buy a charger for the Shark cordless SV75Z handheld vacuum?

Hello,

To assist you with ordering a replacement charger, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - Pet Cordless Stick Vacuum with XL Dust Cup, LED Headlights - Blue Iris

The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.

See all Q&A for this product

Does the vacuum stand upright on its own?

Hello,

We would like to inform you that the Shark® Rocket® IX141 Bagless Cordless Pet Handheld/Stick Vacuum will not stand on it's on.

We hope this information helps.
The Customer Support Team

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic

The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.

can a replacement brush head be purchased or do we have to replace the whole brush compartment?

Hello,

To best assist you with this, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

4 years, 10 months ago

Posted by:

Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

How much does this vacuum weigh? I have back issues and can't be pushing around a heavy vacuum.

Hello,

We would like to inform you that the Shark® APEX® DuoClean® with Zero-M® Powered Lift-Away® weighs 17.1 pounds.

We hope this information helps.
The Customer Support Team

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

Is it self propelled?

Hello,

We would like to inform you that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum is not self-propelled.

We hope this information helps.
The Customer Support Team

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - APEX DuoClean Pet Stick Vacuum - Forest Mist Blue

Keep rooms clean with this Shark APEX DuoClean with Zero-M corded stick vacuum. Featuring a powerful motor and innovative DuoClean dual brushrolls, this vacuum easily removes dust, dirt and debris from floors and carpets. This Shark APEX DuoClean with Zero-M corded stick vacuum has a slim profile to get underneath furniture.

Can you use the extension on any of the attachments? So, I would like to be able to use the upholstery brush on a longer attachment as the vacuum unit itself gets in the way.

Hello,

We would like to inform you that the attachments, for the Shark® APEX® DuoClean® Bagless Pet Handheld/Stick Vacuum, can attach to the handheld portion or to the end of the wand to extend your reach. This great vacuum includes a 5" crevice tool, pet multi-tool, and precision duster.

We hope this information helps.
The Customer Support Team

4 years, 10 months ago

Posted by:

Shark Support Team

Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic

i am looking for a vaccum cleaner with good power for carpet as well as wood floor. I dont have any pets at home but this product name has pet. Can i still use it as its for good discount or do you recommend some other product

Hello,

We would like to confirm that the Shark Navigator® Pet Pro ZU62 Pet Upright Vacuum can still be used in your home even if you do not have pets. This vacuum works great on most flooring types. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

We hope this information helps.
The Customer Support Team

4 years, 11 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

How do I empty the dust cup container? The dust cup filter doesn’t remove from the container to allow dumping the dust

Hello,

We are happy to assist you with your inquiry about the Shark® Bagless Cordless Hand Vac. To empty the dust cup, press the dust cup release button and pull out the dust cup. Remove the dust cup filter and empty the debris from the dust cup. The dust cup filter will pop out when you pull on the side of it.

We hope this information helps.
The Customer Support Team

4 years, 11 months ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Shows caddy Does this unit have one? What accessories come with this vacuum?

Hello,

We are happy to help you with your inquiry regarding the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum. This great vacuum includes a premium pet power brush, wide pet upholstery tool, straight suction nozzle, dusting brush, and 12" crevice tool. The canister caddy is sold separately.

We hope this information helps.
The Customer Support Team

4 years, 11 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

Will the Shark ION 750 be able to go from hardwood to carpet if there is transition molding that is roughly 1/2" in height between the two floors?

Hello,

We would like to confirm that the Shark - ION™ 750 App-Controlled Robot Vacuum will easily transition over normal thresholds.

We hope this information helps.
The Customer Support Team

4 years, 11 months ago

Posted by:

Shark Support Team