Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - DuoClean Lift-Away Speed Upright Vacuum - Black and Gray
Clean your room quickly with this Shark DuoClean upright vacuum. Its deep-cleaning bristle brush and soft brushroll capture particles of any size, while the quick-release detachable canister lets you use the wand alone to reach hard-to-access spaces. This Shark DuoClean upright vacuum has LED headlights for visibility and an accessory storage compartment to keep everything organized.
About the attachment: Is the wand always attached the handle or do I need to plug in the wand? Thank you.
Hello,
We are happy to assist you with your inquiry regarding the Shark® DuoClean® Lift-Away Speed™ NV771 Upright Vacuum. When cleaning above floor, you disconnect the handle from the wand. For a longer reach, you can leave the handle connected to the wand, and then disconnect the wand from the rest of the vacuum. With this being said, the attachments can connect to either the end of the wand or the handle.
We hope this information helps.
The Customer Support Team
We are happy to assist you with your inquiry regarding the Shark® DuoClean® Lift-Away Speed™ NV771 Upright Vacuum. When cleaning above floor, you disconnect the handle from the wand. For a longer reach, you can leave the handle connected to the wand, and then disconnect the wand from the rest of the vacuum. With this being said, the attachments can connect to either the end of the wand or the handle.
We hope this information helps.
The Customer Support Team
4 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - Corded Steam Pocket Mop - Lavender/Chrome
Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.
Can I use the Shark Steamer Mop on wood floors and tile?
Hello,
We would like to inform you that the Shark® Professional Electric Steam Pocket® Mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.
We hope this information helps.
The Customer Support Team
We would like to inform you that the Shark® Professional Electric Steam Pocket® Mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.
We hope this information helps.
The Customer Support Team
4 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - DuoClean Lift-Away Speed Upright Vacuum - Black and Gray
Clean your room quickly with this Shark DuoClean upright vacuum. Its deep-cleaning bristle brush and soft brushroll capture particles of any size, while the quick-release detachable canister lets you use the wand alone to reach hard-to-access spaces. This Shark DuoClean upright vacuum has LED headlights for visibility and an accessory storage compartment to keep everything organized.
Can you tell me for stair cleaning attachment or any other attachments, do I need to plug in the attachment first or just turn the switch on without the extra work?
Hello,
We are happy to assist you. To use one of the attachments, you will need to connect it to the handle or to the end of the wand, prior to powering on the vacuum.
We hope this information helps.
The Customer Support Team
We are happy to assist you. To use one of the attachments, you will need to connect it to the handle or to the end of the wand, prior to powering on the vacuum.
We hope this information helps.
The Customer Support Team
4 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - Navigator Lift-Away Zero-M Speed Upright Vacuum - Red Peony
Keep living areas spotless with this Shark Navigator vacuum. The Zero-M cleaner head actively removes hair buildup from the brush roll for continuous power, and the Above-Floor Lift-Away technology let you access hard-to-reach areas such as stairs and furniture. This Shark Navigator vacuum has swivel steering for easy maneuverability in tight spaces.
Is this bagless?
Hello,
We would like to confirm that the Shark Navigator® Lift-Away Zero-M® Speed™ Upright Vacuum is bagless. It has an easy to empty dust cup.
We hope this information helps.
The Customer Support Team
We would like to confirm that the Shark Navigator® Lift-Away Zero-M® Speed™ Upright Vacuum is bagless. It has an easy to empty dust cup.
We hope this information helps.
The Customer Support Team
4 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - DuoClean Lift-Away Speed Upright Vacuum - Black and Gray
Clean your room quickly with this Shark DuoClean upright vacuum. Its deep-cleaning bristle brush and soft brushroll capture particles of any size, while the quick-release detachable canister lets you use the wand alone to reach hard-to-access spaces. This Shark DuoClean upright vacuum has LED headlights for visibility and an accessory storage compartment to keep everything organized.
Does it have the hair removal ability for the rollers If not how hard to remove rollers for cleaning hair tangles?
Hello,
We would like to inform you that the Shark® DuoClean® Lift-Away Speed™ NV771 Upright Vacuum does not have the Zero-M® Self-Cleaning Brushroll. With this being said, if hair does get wrapped around the brushrolls, they are very easy to access and clean. The top cover of the floor nozzle is removable to give you access to the brushrolls.
We hope this information helps.
The Customer Support Team
We would like to inform you that the Shark® DuoClean® Lift-Away Speed™ NV771 Upright Vacuum does not have the Zero-M® Self-Cleaning Brushroll. With this being said, if hair does get wrapped around the brushrolls, they are very easy to access and clean. The top cover of the floor nozzle is removable to give you access to the brushrolls.
We hope this information helps.
The Customer Support Team
4 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - DuoClean Lift-Away Speed Upright Vacuum - Black and Gray
Clean your room quickly with this Shark DuoClean upright vacuum. Its deep-cleaning bristle brush and soft brushroll capture particles of any size, while the quick-release detachable canister lets you use the wand alone to reach hard-to-access spaces. This Shark DuoClean upright vacuum has LED headlights for visibility and an accessory storage compartment to keep everything organized.
What is the difference between NV771 product and UV700 product? Thanks.
Hello,
We are happy to assist you with this. The main difference is that the UV700 is equipped with the Zero-M® Self-Cleaning Brushroll.
We hope this information helps.
The Customer Support Team
We are happy to assist you with this. The main difference is that the UV700 is equipped with the Zero-M® Self-Cleaning Brushroll.
We hope this information helps.
The Customer Support Team
4 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - IONâ„¢ X40 Cordless Stick Vacuum - Sandstone
Streamline your cleaning routine with this Ninja cord-free vacuum. Its lightweight design makes it easy to slide across hardwood floors and carpeting, and the 8.6-inch path width lets you cover more ground faster. The battery of this Ninja cord-free vacuum has a 210-minute charge time that facilitates convenient wireless housekeeping.
can you use the vacuum plugged in , while the battery charges
Hello,
We would like to inform you that the Shark - ION™ X40 Cordless Handheld/Stick Vacuum cannot be used while you are charging the battery.
We hope this information helps.
The Customer Support Team
We would like to inform you that the Shark - ION™ X40 Cordless Handheld/Stick Vacuum cannot be used while you are charging the battery.
We hope this information helps.
The Customer Support Team
4 years, 11 months ago
by
Posted by:
Shark Support Team
Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso
Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.
This vacuum looks to have a couple filters on the Shark website. The Foam & Felt filter and the HEPA filter. I noticed in another reply to a question that the filters are washable. Does that apply to them all?
Hello,
We are happy to confirm that the all of the filters for the Shark® APEX® DuoClean with Zero-M™ Powered Lift-Away® are washable. To wash them, rinse them with lukewarm water until the water runs clear. Allow the filters to air dry for at least 24 hours. When washing the HEPA filter, rinse it dirty side down. Do not use soap.
We hope this information helps.
The Customer Support Team
We are happy to confirm that the all of the filters for the Shark® APEX® DuoClean with Zero-M™ Powered Lift-Away® are washable. To wash them, rinse them with lukewarm water until the water runs clear. Allow the filters to air dry for at least 24 hours. When washing the HEPA filter, rinse it dirty side down. Do not use soap.
We hope this information helps.
The Customer Support Team
4 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
I bought a Shark Ion RV750 model and on the robot it doesn’t say Ion Robot on the face. Is this a problem or this ok?
Hello,
We would like to look into this further for you. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We would like to look into this further for you. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
4 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
How do u remove the bag to clean it?
Hello,
We would like to inform you that the Shark® Bagless Cordless Hand Vac does not have a bag. It has a removable dust cup to dispose of the vacuumed debris.
We hope this information helps.
The Customer Support Team
We would like to inform you that the Shark® Bagless Cordless Hand Vac does not have a bag. It has a removable dust cup to dispose of the vacuumed debris.
We hope this information helps.
The Customer Support Team
5 years ago
by
Posted by:
Shark Support Team