Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Pet Plus Cordless Stick Vacuum with Self-Cleaning Brushroll and PowerFins - Magenta

The Shark Pet Plus Cordless Stick Vacuum combines powerful suction and a self-cleaning brushroll with PowerFins to clean floors and carpets with no hair wrap. Lightweight design and a removable hand vacuum allow cleaning from floor to ceiling.

Is the dust bin removable?

Best Answer

Hello,

We would like to confirm that the dust cup, on the Shark® Rocket® IZ162H Pet Pro Bagless Cordless Pet Handheld/Stick Vacuum, is removable.

We hope this information helps.
The Customer Support Team

5 years ago

Posted by:

Shark Support Team

Shark - APEX DuoClean Pet Stick Vacuum - Forest Mist Blue

Keep rooms clean with this Shark APEX DuoClean with Zero-M corded stick vacuum. Featuring a powerful motor and innovative DuoClean dual brushrolls, this vacuum easily removes dust, dirt and debris from floors and carpets. This Shark APEX DuoClean with Zero-M corded stick vacuum has a slim profile to get underneath furniture.

Can I remove the roller brush for Cleaning and maintenance?

Best Answer

Hello,

We would like to inform you that the main brushroll for the Shark® APEX® DuoClean® Bagless Pet Handheld/Stick Vacuum is not removable. With this being said, the floor nozzle has a removable lid to give you easy access to the main brushroll. The soft brushroll is removable.

We hope this information helps.
The Customer Support Team

5 years ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

Where can I buy carpet glider for this Shark Steam Pocket Mop that I just received from Best Buy? SE450 N3. Thank You

Hello,

We are sorry to inform you that the Shark® Professional Electronic Steam Pocket® Mop does not have a carpet glider available.

We hope this information helps.
The Customer Support Team

5 years ago

Posted by:

Shark Support Team

Shark APEX UpLight Lift-Away DuoClean with Self-Cleaning Brushroll Vacuum - Terracotta

The Shark APEX UpLight delivers upright vacuum suction and stick vacuum versatility. It has DuoClean and a self-cleaning brushroll, plus Shark's lightest Lift-Away pod with an extendable built-in hose for powerful cleaning above the floor.

does this come with the pet self cleaning brush?

Hello,

We are happy to confirm that the Shark® APEX® LZ602 Bagless UpLight™ Vacuum includes a self-cleaning pet power brush. It also includes an 8" crevice tool, dusting brush, and accessory holder.

We hope this information helps.
The Customer Support Team

5 years ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

See all Q&A for this product

My vacuum in really hard to push on my area rug. It wasn’t always like that but lately it’s almost to hard for me to push .

Hello,

We are terribly sorry to hear that you are experiencing an issue with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Zero-M Speed Upright Vacuum - Red Peony

Keep living areas spotless with this Shark Navigator vacuum. The Zero-M cleaner head actively removes hair buildup from the brush roll for continuous power, and the Above-Floor Lift-Away technology let you access hard-to-reach areas such as stairs and furniture. This Shark Navigator vacuum has swivel steering for easy maneuverability in tight spaces.

Does this vacuum have a height adjustment setting on it?

Hello,

We would like to inform yo that the Shark - Navigator Lift-Away Zero-M Speed Upright Vacuum does not have a height adjustment setting.

The Customer Support Team

5 years ago

Posted by:

Shark Support Team

Shark - Navigator Upright Vacuum - Champagne

Featuring Anti-Allergen Complete Seal filtration technology, this Shark Navigator NV70 upright vacuum helps minimize allergy-provoking dust and other irritants. The Mega 3X dust cup capacity holds a large amount of dirt and debris.

Nothing is stuck in the brush roll and it is not spinning, how can i remove the bottom plate? what kind of allen key?

Hello,

We are sorry to hear that you are having this issue with the brush roll not spinning with your Shark - Navigator Bagless Upright Vacuum - Champagne. To better assist you with this issue we would recommend that you reach out to our Customer Care Team at 1-877-581-7375 Monday-Friday 9 a.m.-9 p.m. ET and Saturday 9 a.m.-6 p.m. ET.

The Customer Support Team

5 years ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

What does "Dock spot" mean on my Shark

Best Answer

Hello,

To best assist you with this, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

I need to order a new base & charger cord for the shark vacuum. Where can I order?

Hello,

To assist you with ordering replacement parts for the Shark® Bagless Cordless Hand Vac, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years ago

Posted by:

Shark Support Team

Shark - Rotator DuoClean with Self-Cleaning Brushroll Lift-Away Pro Upright Vacuum - Sage Green

This Lift-Away upright vacuum has DuoClean to deep-clean carpets and directly engage floors for a polished look. The self-cleaning brushroll means no hair wrap, and Lift-Away lets you clean above the floor with the push of a button.

What is the difference between this item ZU782 and ZU780, and also why I cant see this model in shark Website. only ZU780 and ZU572 shows there. Is this Best buy exclusive Thanks

Hello,

We would like to inform you that the ZU782 and ZU780 are from the same series with the same functions. The main difference between these vacuums is the included accessories. The ZU780 includes a 12" crevice tool, and upholstery tool. The ZU782 includes a 12" crevice tool, upholstery tool, and pet power brush.

We hope this information helps.
The Customer Support Team

5 years ago

Posted by:

Shark Support Team