Shark Support Team
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- First AnswerJune 7, 2016
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The Shark Stratos Upright is Shark’s has ultra-powerful, whole-home cleaning vacuum. It has the ultra-powerful suction & hair pick up. At the nozzle, Stratos delivers on the innovation, packing our most advanced cleaning technologies into its low-profile frame. The DuoClean PowerFins HairPro nozzle grips & captures more dirt, debris & hair, for incredible pickup of all types of debris. Large piles, fine dust, and short & long hair are no match for DuoClean PowerFins HairPro. For above-floor cleaning, you can Lift Away the detachable pod and take your cleaning to stairs, furniture, windowsills, and more. Plus, when you lift away the pod, you transform your vacuum into a stick, for easy motorized cleaning under furniture. Shark’s new Odor Neutralizer Technology guards against bad odors inside your vacuum to help freshen your home. Plus, Anti-Allergen Complete Seal with HEPA filtration seals and traps 99.99% of dust, dander, and allergens inside of the vacuum, and out of the air you breathe.
It seems you have to constantly hold the pod by itself in order to get under furniture. How heavy is the pod?
We would like to let you know that the POD weighs 8.82 lbs.
1 year, 4 months ago
by
Posted by:
Shark Support Team
The Shark Stratos Upright is Shark’s has ultra-powerful, whole-home cleaning vacuum. It has the ultra-powerful suction & hair pick up. At the nozzle, Stratos delivers on the innovation, packing our most advanced cleaning technologies into its low-profile frame. The DuoClean PowerFins HairPro nozzle grips & captures more dirt, debris & hair, for incredible pickup of all types of debris. Large piles, fine dust, and short & long hair are no match for DuoClean PowerFins HairPro. For above-floor cleaning, you can Lift Away the detachable pod and take your cleaning to stairs, furniture, windowsills, and more. Plus, when you lift away the pod, you transform your vacuum into a stick, for easy motorized cleaning under furniture. Shark’s new Odor Neutralizer Technology guards against bad odors inside your vacuum to help freshen your home. Plus, Anti-Allergen Complete Seal with HEPA filtration seals and traps 99.99% of dust, dander, and allergens inside of the vacuum, and out of the air you breathe.
Luxury Vinyl Plank flooring manufactures all say do not use vacuums with power brush rollers as they can damage the flooring. Is the 'brush' roller part of this vacuum soft enough to be used on LVP flooring without causing damage to the flooring surface?
We would like to let you knwo that this unit is great to use on many floor types, However we do recommend that you follow the care instructions from your floor manufacturer.
1 year, 4 months ago
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Posted by:
Shark Support Team
Shark Odor Neutralizer Technology Vacuum Cartridge fits into the nozzle of your vacuum and guards against bad odors in the vacuum, leaving you with a fresh-smelling home. Includes two replacement cartridges with up to 6 months lifespan once installed. Odor Neutralizer Technology intensity dial replacement part sold separately.
Very sensitive to perfumes and scents. Does the odor neutralizer cartridge have to be used in the vacuum?
We would like to let you know that the odor neutralizer cartridge does not have to be in the unit. However you will need to be sure that the Odor Neutralizer Technology Dial is secure in teh floor nozzle.
1 year, 4 months ago
by
Posted by:
Shark Support Team
The Shark HydroVac XL vacs, mops and cleans itself with powerful suction and hydro mopping at the same time. It deep cleans hard floors and cleans area rugs with antimicrobial brushroll*, odor neutralizer technology, XL clean water tank and headlights. * Brushroll treated with antimicrobial substance to preserve roller and resist bacterial odours on the brushroll.
How do I remove the handle from hydrovac xl corded?
We would like to let you know to remove the handle from the unit you would need to use something such as a screw driver to push into the small hole on the back of the unit near where the handle connects and pull up on the handle.
1 year, 4 months ago
by
Posted by:
Shark Support Team
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
Is there a flexible crevice attachment that can be bend to clean under beds and furniture?
We would like to let you know that there is a Flexible Crevice Tool that can be purchased for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 4 months ago
by
Posted by:
Shark Support Team
Shark Odor Neutralizer Technology Vacuum Cartridge fits into the nozzle of your vacuum and guards against bad odors in the vacuum, leaving you with a fresh-smelling home. Includes two replacement cartridges with up to 6 months lifespan once installed. Odor Neutralizer Technology intensity dial replacement part sold separately.
are the cartridges fragrance free?
We would like to let you know that the cartridges are not fragrance free.
1 year, 4 months ago
by
Posted by:
Shark Support Team
The Shark Stratos Upright is Shark’s has ultra-powerful, whole-home cleaning vacuum. It has the ultra-powerful suction & hair pick up. At the nozzle, Stratos delivers on the innovation, packing our most advanced cleaning technologies into its low-profile frame. The DuoClean PowerFins HairPro nozzle grips & captures more dirt, debris & hair, for incredible pickup of all types of debris. Large piles, fine dust, and short & long hair are no match for DuoClean PowerFins HairPro. For above-floor cleaning, you can Lift Away the detachable pod and take your cleaning to stairs, furniture, windowsills, and more. Plus, when you lift away the pod, you transform your vacuum into a stick, for easy motorized cleaning under furniture. Shark’s new Odor Neutralizer Technology guards against bad odors inside your vacuum to help freshen your home. Plus, Anti-Allergen Complete Seal with HEPA filtration seals and traps 99.99% of dust, dander, and allergens inside of the vacuum, and out of the air you breathe.
We have 5 dogs (2 shedding golden retrievers) and 3 cats & have so much pet hair. Can this vacuum truly handle a lot of hair without getting clogged or hair on the roller? I just can’t imagine a vacuum that can handle the hair I have to get up :(
We would like to let you know that this unit can handle picking up pet hair. We would recommend to ensure you are emptying the dust cup more regularly to ensure blockages don't happen.
1 year, 4 months ago
by
Posted by:
Shark Support Team
The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.
How much does it weight?
We would like to let you know that this unit weighs 12.3 lbs.
1 year, 4 months ago
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Posted by:
Shark Support Team
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
Is the front roller (the soft one) supposed to be electrically activated like the rear roller or is this just a friction roller?
We would like to let you know that there is a belt that is connected to gears with the main brushroll so that when the main brushroll spins so will the soft roller.
1 year, 4 months ago
by
Posted by:
Shark Support Team
The Shark Vertex Pro combines the power and performance of a full-size vacuum* with the ease of a cordless stick. It features deep-cleaning DuoClean PowerFins and a self-cleaning brushroll to get rid of hair wrap. *Tested in Boost mode vs. ZU360.
How to asemblev rollers after cleaning them
We would like to let yoou know that only the soft roller in the front is removeable. The main brushroll is not.
To reinstall the soft roller into the floor nozzle, place the side with out the tab into the floor nozzle, the silde the other side until it clicks into place.
To reinstall the soft roller into the floor nozzle, place the side with out the tab into the floor nozzle, the silde the other side until it clicks into place.
1 year, 4 months ago
by
Posted by:
Shark Support Team