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    June 7, 2016
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The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
 

is the vacuum light weight ?

We would like to let you know that this unit weighs 6.93 lbs.
11 months ago
by
Posted by: 
Shark Support Team
 
The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 1200 square feet.
 

How do I pair the remote to the air purifier, I had to purchase both separately.

We would like to let you know that you don't need to pair the remote to the unit. Just ensure the remote has a battery in it and it will work automatically.
11 months ago
by
Posted by: 
Shark Support Team
 
 Shark - Stratos UltraLight Corded Stick Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer - Navy
Shark - Stratos UltraLight Corded Stick Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer - Navy
The Shark Stratos Corded stick has the most powerful suction and best hair pick up of any Shark. It features Shark’s most advanced cleaning technology. The DuoClean PowerFins Hair Pro nozzle grips and captures more dirt, debris and hair, and Odor Neutralizer Technology guards against bad odors inside your vacuum. Plus, Anti-Allergen Complete Seal with HEPA filtration traps fine particles as you clean.
 

Can a hepa filter be purchased to replace the foam filter or is it hepa?

We would like to let you know that this unit has a Hepa filter as well as the Foam and felt pre-motor filters.
11 months ago
by
Posted by: 
Shark Support Team
 
 Shark - HydroVac Cordless Pro XL 3-in-1 Vacuum, Mop and Self-Cleaning System with LED Headlights &amp; XL Clean Tank - Pure Water
Shark - HydroVac Cordless Pro XL 3-in-1 Vacuum, Mop and Self-Cleaning System with LED Headlights & XL Clean Tank - Pure Water
Shark HydroVac Cordless Pro XL 3-in-1 multi-surface cleaner vacuums, mops and cleans itself with powerful suction & hydro mopping at the same time. It deep cleans hard floors and cleans area rugs. Includes a self-cleaning, antimicrobial brushroll* to help prevent odors & bacterial growth on the brushroll; 2-tank system to separate clean & dirty water; extra large clean tank; headlights; LED display and multi-surface concentrate with odor neutralizer technology. *Brushroll treated with antimicrobial substance to preserve roller and resist bacterial odors on the brushroll.
 

Does this effectively clean grout?

We would like to let you know that this would depend on how deep the grout lines are.
11 months ago
by
Posted by: 
Shark Support Team
 
 Shark - HydroVac Cordless Pro XL 3-in-1 Vacuum, Mop and Self-Cleaning System with LED Headlights &amp; XL Clean Tank - Pure Water
Shark - HydroVac Cordless Pro XL 3-in-1 Vacuum, Mop and Self-Cleaning System with LED Headlights & XL Clean Tank - Pure Water
Shark HydroVac Cordless Pro XL 3-in-1 multi-surface cleaner vacuums, mops and cleans itself with powerful suction & hydro mopping at the same time. It deep cleans hard floors and cleans area rugs. Includes a self-cleaning, antimicrobial brushroll* to help prevent odors & bacterial growth on the brushroll; 2-tank system to separate clean & dirty water; extra large clean tank; headlights; LED display and multi-surface concentrate with odor neutralizer technology. *Brushroll treated with antimicrobial substance to preserve roller and resist bacterial odors on the brushroll.
 

After 1 plus month of using this, the roller stop rotating. Is there a way to fix it ?

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
11 months ago
by
Posted by: 
Shark Support Team
 
 Shark - Vertex Bagless Corded Canister Vacuum with DuoClean PowerFins - Black/Copper
Shark - Vertex Bagless Corded Canister Vacuum with DuoClean PowerFins - Black/Copper
Get powerful Shark suction and advanced cleaning technology in a compact canister vac. DuoClean PowerFins take on floors and carpets: two brushrolls pick up more in every pass vs. original DuoClean. The self-cleaning brushroll delivers powerful pet hair pickup with no hair wrap and Anti-Allergen Complete Seal traps over 99.9% of dust and allergens. (Based on ASTM F1977, down to .3 microns.)
 

Which additional tools are available to purchase for Shark vertex bagless

We would like to let you know that these are the available attachments for this unit and can be purchased by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

Crevice Tool
Upholstery Tool
Pet Multi-Tool
Duster Crevice Tool
Pet Power Brush
Under-Appliance Wand
Anti-Allergen Dust Brush
Self-Cleaning Pet Power Brush
Home & Car Detail Kit
1 year ago
by
Posted by: 
Shark Support Team
 
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
 

Just bought one of these from Bed Bath & Beyond. Got it home and cannot figure out how to turn it on. It looks like the button is at the top of the handle but when I press it, nothing happens. Is there something else? It is plugged in, lol.

We would like to let you know that the power button is on the handle. Since you are having an issue with the unit no turning on we would recommend removing the hose from the back of the unit and then reattch it making sure you are hearing an audible click. Then try powering on the unit. If this does not work we invite you to reach out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year ago
by
Posted by: 
Shark Support Team
 
The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.
 

Will this Vacuum work on laminate floors?

We would like to inform you that this unit works great on all types of barefloors, including laminate.
1 year ago
by
Posted by: 
Shark Support Team
 
The Shark Air Purifier MAX 3-in-1 uses Pure Air MicroForce to deliver fast, powerful, and quiet purification with added purified heat and purified fan modes. Clean Sense IQ senses air quality & auto-adjusts to improve and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 1000 square feet. *“Allergens” refers to non-living matter.
 

My machine just stopped working Just purchased in November it will not restart

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year ago
by
Posted by: 
Shark Support Team
 
The Shark UltraCyclone Pro is a cordless handheld vacuum designed for powerful suction and long-lasting motor life. It includes a lithium-ion battery, the CleanTouch dirt ejector, an XL dust cup, a washable filter, and more, at only 2.2 lbs.
 

Is the battery good for 220/240 volts also?

We would like to let you know that this unit is designed for use in North America and should only be used in a 120V outlet.
1 year ago
by
Posted by: 
Shark Support Team