Shark Support Team

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June 7, 2016
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Shark - Cordless Pro Stick Vacuum with Clean Sense IQ and Odor Neutralizer, PowerFins Plus Brushroll - Light Blue

The Shark Cordless Pro with Clean Sense IQ and PowerFins Plus is the newest lightweight cordless stick with the latest cleaning technology. Clean Sense IQ detects the dirt you can’t see and automatically boosts power. The PowerFins Plus brushroll combines flexible fins and soft microfiber material for continuous contact on all surfaces. Plus, Odor Neutralizer Technology guards against bad odors from debris you pick up. Combines two brushroll technologies into one nozzle—soft microfibers handle stuck-on dust & piles of large debris, and PowerFins directly engage floors and dig deep into carpets. HyperVelocity accelerated suction delivers incredible performance in an ultra-lightweight cordless. Removable battery can charge anywhere in your home, delivering up to 40 minutes of runtime. (In standard mode, measured at the hand vacuum.) Removable dust cup empties debris in seconds with a CleanTouch Dirt Ejector so you never get your hands dirty. | Shark Cordless Pro with Clean Sense IQ and PowerFins Plus | IZ562H

Is there a on and off button or do you have to hold the power button the whole time you are using it?

We would like to let you know that there is an on/off button.

11 months ago

Posted by:

Shark Support Team

Shark - Cordless Pro Stick Vacuum with Clean Sense IQ and Odor Neutralizer, PowerFins Plus Brushroll - Light Blue

Can this model detach to clean carport on stairs?

We would like to let you know that you can remove the handheld from teh wand to make vacuuming stairs easier.

11 months ago

Posted by:

Shark Support Team

Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy

The Shark Stratos Upright is Shark’s most powerful, whole-home cleaning vacuum. It has the most powerful suction & best hair pick up of any Shark. At the nozzle, Stratos delivers on the innovation, packing our most advanced cleaning technologies into its low-profile frame. The DuoClean PowerFins HairPro nozzle grips & captures more dirt, debris & hair, for incredible pickup of all types of debris. Large piles, fine dust, and short & long hair are no match for DuoClean PowerFins HairPro. For above-floor cleaning, you can Lift Away the detachable pod and take your cleaning to stairs, furniture, windowsills, and more. Plus, when you lift away the pod, you transform your vacuum into a stick, for easy motorized cleaning under furniture. Shark’s new Odor Neutralizer Technology guards against bad odors inside your vacuum, leaving you with a fresher-smelling home. Plus, Anti-Allergen Complete Seal with HEPA filtration seals and traps 99.9% of dust, dander, and allergens inside of the vacuum, and out of the air you breathe.

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Does the handheld Piole extension hava light when you take out of canister to vacuum base boards or ceilings so you can see what you’re vacuuming up? I have an older version of the shark and love it just wish it had a light when using the piole extension

We would like to let you know that this unit does not have a light on the handle.

11 months ago

Posted by:

Shark Support Team

Shark - Rotator Lift-Away Upright Vacuum with PowerFins and Self-Cleaning Brushroll - Paprika

This lightweight Lift-Away upright vacuum has a PowerFins nozzle, engineered to pick up more hair with no hair wrap (vs. Shark bristle brushrolls). Lift away the pod to easily clean stairs, furniture, and more. Anti-Allergen Complete Seal traps dust and allergens inside the vacuum. LED headlights illuminate hidden debris, while Swivel Steering makes it easy to maneuver around furniture.

How long is the cord?

We would like to let you know that the cord on this unit is 25 feet long.

11 months ago

Posted by:

Shark Support Team

Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black

The Shark AI Ultra Robot Vacuum combines powerful vacuuming with Matrix Clean Navigation, leaving no spots missed for an ultra whole-home clean. Features include: powerful Shark suction power, Matrix Clean Navigation for a deeper cleaning, HEPA 60-day capacity base for collecting and trapping dust and allergens, and CleanEdge Technology for better edge cleaning.

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Red light on both sides and stop don’t work. . Always when we use clean the dust.

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We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

11 months ago

Posted by:

Shark Support Team

Shark - HydroVac Cordless Pro XL 3-in-1 Vacuum, Mop and Self-Cleaning System with LED Headlights & XL Clean Tank - Pure Water

Shark HydroVac Cordless Pro XL 3-in-1 multi-surface cleaner vacuums, mops and cleans itself with powerful suction & hydro mopping at the same time. It deep cleans hard floors and cleans area rugs. Includes a self-cleaning, antimicrobial brushroll* to help prevent odors & bacterial growth on the brushroll; 2-tank system to separate clean & dirty water; extra large clean tank; headlights; LED display and multi-surface concentrate with odor neutralizer technology. *Brushroll treated with antimicrobial substance to preserve roller and resist bacterial odors on the brushroll.

We purchased the hydro vac after having the shark vac mop cordless vacuum and we love the hydro vac! But we have extra vac mop solution. Can we use the vac mop solution in the hydro vac instead of the hydro vac solution?

We would like to let you know that we do not recommend using anything other than the Hydrovac sltion or water in the Hydrovac.

11 months ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black

Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.

I washed mop pad by hand and laid down flat to dry when used it fir the second time it kept coming off the robot.. are they only good for one use

11 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 6-Fan Anti-Allergen HEPA Filter with Advanced Odor Lock & Fumes Lock, Compatible with HE601, HE602 - Grey

The Shark Air Purifier 6-Fan NANOSEAL Filter with true HEPA and Advanced Odor Lock & Fumes Lock captures 99.98% of large, small, & micro-sized particles from the air and is equipped with carbon for heightened protection against household odors, VOCs, and fumes.

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What happened to the white 6 fan filter that used to come with the unit? The gray one, though it boasts the same features, by comparison seems cheaply made but at the same price as the original. I have the HE 602 model.

We would like to let you know that there is 3 diferent filters available for this unit.

Anti-Allergen HEPA Filter with Advance Odor Lock
6-Fan Anti-Allergen NANOSEAL Filter with True HEPA
6-Fan Anti-Allergen True HEPA NANOSEAL™ Filter with Advanced Odor Lock & Fumes Lock

These can be purchased by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

11 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

Is this unit compatible with 5g network

We would like to let you know that shark robots require a 2.4 GHz network to complete the connection process, it will not connect to a 5GHz.

11 months ago

Posted by:

Shark Support Team

Shark - Clean Sense Air Purifier 500, Clean Sense IQ, NanoSeal True HEPA, 500 sq. ft., Filters 99.9% of allergens, Pro Odor Lock - White

The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification in a compact size. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 500 square feet.

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I just bought my air purifier and it reaches 100% of clean air but on the third night, it doesn’t go up above 80%. Then i would increase the fan then it will reach about 98%, but when I put it back to auto mode, it won’t go up above 80% anymore.

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

11 months ago

Posted by:

Shark Support Team