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    June 7, 2016
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    March 5, 2024
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Shark Support Team's Answers
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The Shark NeverChange Air Purifier MAX is designed for 10x longer filter life, saving you $300 or more in filter replacement costs over 5 years*. It captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). It covers up to 1400 sq. ft. for powerful, multi-room purification. Odor Neutralizer Technology guards against odors throughout your home, releasing a fresh scent into your air for 2x better odor reduction vs. filtration alone, Based on ASTM E544 vs. HP300 with filter and carbon only, after 30 minutes. *Allergen refers to non-living matter. *Vs. cost of replacing filters on a competitor unit over 5-year period in 300 square foot space.
 

What is the cost for a replacement filter and how often does it need change

We would like to let you know that the Shark NeverChange HEPA Filter Technology allows up to 5 years of use out of a single HEPA filter. If you would like another filter you can purchase one by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
10 months ago
by
Posted by: 
Shark Support Team
 
The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.
 

Can you get a replacement cord?

We would like to let you know that you purchase a replacement cord for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
10 months ago
by
Posted by: 
Shark Support Team
 
The Shark Rotator Pet Upright Vacuum with PowerFins HairPro Brushroll pulls embedded pet hair from carpets and floors. Odor Neutralizer Technology guards against bad odors inside your vacuum for a fresh-smelling home, while the self-cleaning brushroll delivers powerful pet hair pickup without hair wrap. Includes a 3XL-capacity dust cup, and Anti-Allergen Complete Seal with HEPA filtration.
 

Does it have an upholstery tool? Need to clean sofa and mattresses

We would like to let you know that this unit comes with a Pet Multi-tool that can be used on furniture.
10 months ago
by
Posted by: 
Shark Support Team
 
The Shark UltraCyclone Pro is a cordless handheld vacuum designed for powerful suction and long-lasting motor life. It includes a lithium-ion battery, the CleanTouch dirt ejector, an XL dust cup, a washable filter, and more, at only 2.2 lbs.
 

How do I know when it is finished charging? How long can charging take Is it okay to charge overnight Where can I download the owners manual

We would like to let you know that while the unit is charging the light will slowly blink, once fully charge the light will remain solid for 5 minutes and then shut off. It can take up to 4-6 hours for the unit to fully charge if the battery is completely depleted. When charging is complete, it's safe for the vacuum to remain connected to the charger.
10 months ago
by
Posted by: 
Shark Support Team
 
The Shark Air Purifier 4 quietly distributes air through 4 powerful fans. Clean Sense IQ technology tracks air quality & auto-adjusts power to constantly maintain clean air in your home. A Shark Anti-Allergen HEPA Filter captures airborne allergens, dust, dander, and particles. Advanced odor protection guards against cooking smells, smoke, and more. Cleans up to 1,000 square feet.
 

Can u clean the filter

We would like to let you know that the filter is not washable.
10 months ago
by
Posted by: 
Shark Support Team
 
The Shark Air Purifier MAX 3-in-1 uses Pure Air MicroForce to deliver fast, powerful, and quiet purification with added purified heat and purified fan modes. Clean Sense IQ senses air quality & auto-adjusts to improve and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 1000 square feet. *“Allergens” refers to non-living matter.
 

What is replacement filter size

We would like to let you know that you can purchase the filter for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
10 months ago
by
Posted by: 
Shark Support Team
 
The Shark UltraCyclone Pet Pro+ is a cordless handheld vacuum designed for powerful suction. It comes with a motorized self-cleaning Pet Power Brush that eliminates hair wrap, a lithium-ion battery, CleanTouch dirt ejector, and more, at only 2.8 lbs.
 

I bought this in May 22. (CH951) This week it’s been plugged in for 4 days (different outlets) and won’t charge. The light won’t come on. What do you think is wrong with it?

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
10 months ago
by
Posted by: 
Shark Support Team
 
The Shark Rotator Pet Upright Vacuum with PowerFins HairPro Brushroll pulls embedded pet hair from carpets and floors. Odor Neutralizer Technology guards against bad odors inside your vacuum for a fresh-smelling home, while the self-cleaning brushroll delivers powerful pet hair pickup without hair wrap. Includes a 3XL-capacity dust cup, and Anti-Allergen Complete Seal with HEPA filtration.
 

how to tilt handle baqck to vacuum?

We would like to let you know to be able to tilt the handle back place you foot on the floor nozzle and pull back on the handle.
10 months ago
by
Posted by: 
Shark Support Team
 
The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.
 

Does this vacuum use a sealed bag?

We would like to let you know that this unit is bagless.
10 months ago
by
Posted by: 
Shark Support Team
 
The Shark Stratos Cordless vacuum is the ultra-powerful, ultra-intelligent answer to whole-home cordless deep cleaning. Clean Sense IQ uses infrared sensors to detect dirt you can’t see and automatically boosts power for up to 50% better* dirt pickup (vs. Shark Stratos Cordless in ECO Mode). Packed with power, Stratos offers the most suction of any Shark Cordless for up to 60 minutes runtime (In ECO mode, measured at the hand vacuum). Clean above the floor and in every crevice with the 2 included accessories: Duster Crevice Tool and Anti-Allergen Brush. Shark's MultiFLEX technology lets you bend the wand to reach under furniture or fold over for easy storage. No cordless vacuum picks up hair better* with the DuoClean PowerFins HairPro system- two brushrolls that dig deep into carpets, directly engages hard floors, and picks up dirt, debris, and hair in every pass. It features an LED display with real-time readouts to monitor battery, select suction levels, and engage Clean Sense IQ. Anti-Allergen Complete Seal with HEPA Filtration captures and traps over 99.9% of dust, allergens, and odor, keeping them out of the air you breathe. (*From floor to dust cup, third party tested on human/pet hair). Plus, Shark's new Odor Neutralizer Technology guards against bad odors inside your vacuum, for a fresh-smelling home. (*From floor to dust cup, third party tested on human/pet hair).
 

I want to buy an additional battery. What is the item# ?

We would like to let you know that you can purchase additional batteries for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
11 months ago
by
Posted by: 
Shark Support Team