Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark Support Team's Reviews
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Shark Support Team's Questions
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The Shark HydroVac XL vacs, mops and cleans itself with powerful suction and hydro mopping at the same time. It deep cleans hard floors and cleans area rugs with antimicrobial brushroll*, odor neutralizer technology, XL clean water tank and headlights. * Brushroll treated with antimicrobial substance to preserve roller and resist bacterial odours on the brushroll.
1st time using was fine. 2nd time, every minute or so it's on, Empty Dirty Water lights up & it unit stops. Starts right back when I press button Using Hard Floor Mode. Cleans well when it's on. But difficult to use like this. Thanks, John
We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
9 months ago
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Shark Support Team
The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification in a compact size. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 500 square feet.
Does this clean dust?
Using Clean Sense IQ™, the Shark™ Air Purifier tracks 3 distinct sizes of particulate matter: PM1.0, PM2.5, and PM10. Each of these particulate sizes corresponds to common household pollutants. PM1.0 includes ultra-fine allergens. PM2.5 includes smoke. PM10 includes dust, pollen, and mold.
9 months ago
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Posted by:
Shark Support Team
The Shark Rotator Pet Upright Vacuum with PowerFins HairPro Brushroll pulls embedded pet hair from carpets and floors. Odor Neutralizer Technology guards against bad odors inside your vacuum for a fresh-smelling home, while the self-cleaning brushroll delivers powerful pet hair pickup without hair wrap. Includes a 3XL-capacity dust cup, and Anti-Allergen Complete Seal with HEPA filtration.
Are you able to vacuum with or without using the odor cartridge?
We would like to let you know that you can use this vacuum without the odor cartridge. You just have to be sure that the dial is installed.
9 months ago
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Posted by:
Shark Support Team
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
Does this vacuum self-propel?
We would like to let you know that this unit is not self-propelled.
9 months ago
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Posted by:
Shark Support Team
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
The roller will not spin w power fins
We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
9 months ago
by
Posted by:
Shark Support Team
The Shark Rotator Pet Upright Vacuum with PowerFins HairPro Brushroll pulls embedded pet hair from carpets and floors. Odor Neutralizer Technology guards against bad odors inside your vacuum for a fresh-smelling home, while the self-cleaning brushroll delivers powerful pet hair pickup without hair wrap. Includes a 3XL-capacity dust cup, and Anti-Allergen Complete Seal with HEPA filtration.
Do attachments from other Shark vacuums fit? Examples: pet vacuum brush, mattress attachment
We would like to let you know that parts and accessories for our products are specific to the model and are not interchangeable.
10 months ago
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Posted by:
Shark Support Team
Shark - Vertex Bagless Corded Canister Vacuum with DuoClean PowerFins - Black/Copper
Get powerful Shark suction and advanced cleaning technology in a compact canister vac. DuoClean PowerFins take on floors and carpets: two brushrolls pick up more in every pass vs. original DuoClean. The self-cleaning brushroll delivers powerful pet hair pickup with no hair wrap and Anti-Allergen Complete Seal traps over 99.9% of dust and allergens. (Based on ASTM F1977, down to .3 microns.)
Does this vacuum work well on high pile / plush carpet?
We would like to inform you that this unit works great on most carpets, and rugs however, it may struggle with some high/plush pile carpets. We recommend contacting the manufacturer of the flooring to verify compatibility.
10 months ago
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Posted by:
Shark Support Team
The Shark Cyclone PET handheld vacuum provides deep-cleaning HyperVelocity suction power in a compact size, weighing only 1.6 lbs. Convenient USB charging capability provides versatile, portable power to make on-the-go cleaning easy, and the XL dust cup means longer cleaning sessions with fewer interruptions. Includes the new PetExtract Hair Tool with rubber fins to pull in stubborn pet hair from sofas, carpets, and more, and the 8" Crevice Tool to clean hard-to-reach areas. The Shark Cyclone PET hand vac combines light weight with convenience, portability, and deep-cleaning power.
Is it okay to leave this vacuum plugged in?
We would like to let you know that it is okay to leave this unit plugged in.
10 months ago
by
Posted by:
Shark Support Team
The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification in a compact size. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 500 square feet.
Does this come with a remote control?
We would like to let you know that this unit does not come with a remote, however one can be purchased by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
10 months ago
by
Posted by:
Shark Support Team
Shark - Cordless Pro Stick Vacuum with Clean Sense IQ and Odor Neutralizer, PowerFins Plus Brushroll - Light Blue
The Shark Cordless Pro with Clean Sense IQ and PowerFins Plus is the newest lightweight cordless stick with the latest cleaning technology. Clean Sense IQ detects the dirt you can’t see and automatically boosts power. The PowerFins Plus brushroll combines flexible fins and soft microfiber material for continuous contact on all surfaces. Plus, Odor Neutralizer Technology guards against bad odors from debris you pick up. Combines two brushroll technologies into one nozzle—soft microfibers handle stuck-on dust & piles of large debris, and PowerFins directly engage floors and dig deep into carpets. HyperVelocity accelerated suction delivers incredible performance in an ultra-lightweight cordless. Removable battery can charge anywhere in your home, delivering up to 40 minutes of runtime. (In standard mode, measured at the hand vacuum.) Removable dust cup empties debris in seconds with a CleanTouch Dirt Ejector so you never get your hands dirty. | Shark Cordless Pro with Clean Sense IQ and PowerFins Plus | IZ562H
Is there a switch to go from hardwood to carpet?
We would like to let you know that this unit does not have a switch to go from hard floor to carpet. THis unit has Clean Sense IQ Mode which is a balance between suction power and optimized runtime. Best used on carpet AND hard floor.
10 months ago
by
Posted by:
Shark Support Team