Shark Support Team

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June 7, 2016
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Shark Support Team's Answers

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Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver

This powerful Shark Rotator comes equipped with DuoClean PowerFins, a two-brushroll, no-bristle system to pick up more in every pass on carpets and give floors a polished look—with no hair wrap, thanks to the self-cleaning brushroll. (vs. original DuoClean)

The handle won’t stay on

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

1 year, 3 months ago

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Shark Support Team

Shark - Pet Cordless Stick Vacuum with XL Dust Cup, LED Headlights - Blue Iris

The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.

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My shark pet pro automatically turns on when i plug the head attachment in an it runs on the fast speed an will not switch over to the slower speed even by the switch. When i cut it off the head still staying running

1 year, 3 months ago

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Shark Support Team

Shark - Air Purifier MAX with True NanoSeal HEPA, Cleansense IQ, Odor Lock, Cleans up to 1200 Sq. Ft - Charcoal Grey

The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 1200 square feet.

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I have a Golden Retriever that sheds a lot. Will this get clogged easily with long dog hair and will the filter need changed more often?

We would like to let you know that the units prefilter is designed to capture larger objects like hair. We recommend checking and rotating the filter every three months. The air purifier filter life LED will start flashing when the filter needs to be completely replaced. The filter itself is designed to last between 6-12 months. We also suggest running on higher fan speeds for optimized pet performance.

1 year, 3 months ago

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Shark Support Team

Shark - Clean Sense Air Purifier 500, Clean Sense IQ, NanoSeal True HEPA, 500 sq. ft., Filters 99.9% of allergens, Pro Odor Lock - White

The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification in a compact size. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 500 square feet.

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Why does it make a sound when I turn it on? Like there’s something stuck in it?

1 year, 3 months ago

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Shark Support Team

Shark - Vertex UltraLight DuoClean PowerFins Corded Stick Vacuum with Self-Cleaning Brushroll - Colbalt Blue

The Shark Vertex Corded Stick Vacuum is Shark’s ultimate cleaning experience. DuoClean PowerFin features a PowerFin roller and a soft roller combine on all floors for continuous cleaning contact to dig deep into carpets, directly engage floors, and pick up more in every pass. (vs. original DuoClean).

What is the Water Lift (Sealed Suction) of this vacuum ? (Shark-Vertex UltraLight Duo Clean Power Fins Corded Stick Vacuum)

We are glad to assist you with your inquiry. We would like to inform you that this is a dry vacuum, and it can absolutely pick up sand. However, this unit should not be used to pick up liquids.

1 year, 3 months ago

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Shark Support Team

Shark - HydroVac XL 3-in-1 Vacuum, Mop & Self-Cleaning System - Navy

The Shark HydroVac XL vacs, mops and cleans itself with powerful suction and hydro mopping at the same time. It deep cleans hard floors and cleans area rugs with antimicrobial brushroll*, odor neutralizer technology, XL clean water tank and headlights. * Brushroll treated with antimicrobial substance to preserve roller and resist bacterial odours on the brushroll.

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Does my shark corded 3 n 1 have a reset button

We would like to let you know that if you are having an issue with yoiur unit we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

1 year, 3 months ago

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Shark Support Team

Shark - Clean Sense Air Purifier 500, Clean Sense IQ, NanoSeal True HEPA, 500 sq. ft., Filters 99.9% of allergens, Pro Odor Lock - White

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how much does the filter cost

We would like to let you know that you can purchase the filter for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

1 year, 3 months ago

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Shark Support Team

Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

The Shark Rotator Pet Upright Vacuum with PowerFins HairPro Brushroll pulls embedded pet hair from carpets and floors. Odor Neutralizer Technology guards against bad odors inside your vacuum for a fresh-smelling home, while the self-cleaning brushroll delivers powerful pet hair pickup without hair wrap. Includes a 3XL-capacity dust cup, and Anti-Allergen Complete Seal with HEPA filtration.

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Is this model height adjustable ?

We would like to let you know that this unit does not have a height adjustment.

1 year, 3 months ago

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Shark Support Team

Shark - Rotator Lift-Away DuoClean Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Silver

Whats the difference between the AZ2002 and the LA502 Shark Vacuums?

We would like to let you know that the AZ2002 is a powered lift-away, Which allows you to lift away the pod for motorized cleaning under furniture, or detach the nozzle and clean above the floor. The LA502 is not a powered lift-away which mean you are not able to use the floor nozzle while in the lift-away mode.

1 year, 4 months ago

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Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

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Can I buy a dusting brush for this vacuum?

We would like to let you know that you can purchase a dust brush for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

1 year, 4 months ago

Posted by:

Shark Support Team