Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Rotator Slim-Light Lift Away NV341 Bagless Upright Vacuum - Gray/red/white

Pick up messes easily with this Shark Rotator Lift-Away vacuum. It works as both an upright and canister appliance, and it's portable and lightweight for working on stairs and upholstery and in crevices. This Shark Rotator Lift-Away vacuum has a HEPA filter and an anti-allergen seal to trap dust, dirt and particles.

How well does this vacuum transition between carpet and hard wood floor?

Best Answer

The NV341 will transition to from hard floor to carpet by simply pressing the Brushroll button.

6 years, 7 months ago

Posted by:

Shark Support Team

Shark - ION™ 720 Robot Vacuum - Silver

Keep floors and carpets clean with this SHARK® ION™ robotic vacuum. Its smart sensors navigate floors while adapting to and avoiding obstacles, and you can set up no-go areas with Bot Boundary strips. This SHARK® ION™ robotic vacuum has a long-life lithium-ion battery that keeps it operating for a full hour on a single charge.

Why does it not clean up to the base board

It will certainly clean around the base boards. Our self-cleaning brushroll pulls in short and long hair and captures dust, dander, and allergens to prevent everyday buildup in your home. This includes pulling in debris from the base boards.

6 years, 7 months ago

Posted by:

Shark Support Team

Shark - Rocket DuoClean HV381 Bagless Upright Vacuum - Plasma blue

Power through your weekly carpet clean with this Shark Rocket with DuoClean complete upright vacuum. It eliminates particles both large and small, and the deep-cleaning bristle brush breaks through embedded dirt to ensure a deeper clean. Plenty of space for debris ensures this Shark Rocket with DuoClean complete upright vacuum is practical for your everyday cleaning needs.BR>

Bought a HV320.,it came with the dust away hard floor attachment, but no microfiber pads! Is this normal that we do not even get 1 pad to use?

For assistance with Shark please contact Customer Care at 877-581-7375. Representatives are available Monday to Friday, 9AM to 9PM ET as well as Saturday, 9AM to 6PM ET.

6 years, 7 months ago

Posted by:

Shark Support Team

Shark - Bagless Cordless Hand Vac - Gray

Just when you thought was safe to go back on the carpet, this Shark cordless hand vacuum is ready to sweep you away. Cyclonic action combine with a powerful motor ensure you get plenty of suction to keep your carpets clean, and easy-to-see LED lights on this Shark cordless hand vacuum tell you how much charge you have left.

how long does it run

Run time may vary depending upon the amount of usage between charging cycles.

6 years, 8 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

Is this handheld vacuum wall-mountable? In the pictures it shows a charging base sitting on a countertop, can the charging base be mounted on a wall?

Momof3mmtwall,

Yes indeed! The Shark - Bagless Cordless Hand Vac comes with mounting bracket.

Best Regards,
Customer Support Team

7 years, 1 month ago

Posted by:

Shark Support Team

Shark - Rotator Lift Away Speed Upright Vacuum - Gray

Remove dirt and debris from carpet with this Shark Navigator upright vacuum. A detachable canister lets you empty the vacuum easily, and the included tools make cleaning upholstery or inside crevices easy. This Shark Navigator upright vacuum uses a HEPA filter to remove harmful allergens and micro particles for healthier air.

I bought the Shark Navigator. I love it but my question is: Do I have to hold the canister when I want to do my drapes and lamp shades, or can I just let it set on the floor? It is quite heavy and awkward with only 2 hands to work with.

Tingaling,

Yes. The Shark - Rotator Lift Away Speed Upright Vacuum, does not feature a canister.

Best Regards,
Customer Support Team

7 years, 1 month ago

Posted by:

Shark Support Team

SharkNinja - Professional Series Steam Pocket Mop - Corderd - Silver and White

Shark Professional Series Steam Pocket Mops are specially engineered to deliver superior steam mop cleaning and sanitizing power with 3 levels of Intelligent Steam Control.

where can I buy replacement pockets?

Best Answer

hello,

The Shark - Professional Steam Pocket Stick Steam Cleaner pocket pads can be purchased through Shark directly. They can be reached at 1-800-798-7398.

Best Regards
Customer Support Team

7 years, 1 month ago

Posted by:

Shark Support Team

Shark - Steam Mop - Metallic Lavender

Keep your floors clean and sparkling with this upright steam mop. Let its steam-releasing design and absorbent triple-action microfiber pad make carrying buckets, rinsing and wringing things of the past.

Where can I get replacement pads? Online ??

GeneG,

For more information on how to obtain parts/accessories, please kindly contact Shark's Customer support team. They can be reached at 1-800-798-7398.
Best Regards
Customer Support Team

7 years, 1 month ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Upright Vacuum - Rose Gunmetal

Shark Rotator Powered Lift-Away Deluxe 3-in-1 Upright Vacuum: Easily remove dirt, dust and debris from carpets and bare floors with a bagless vacuum that converts from an upright to a Lift-Away Pod with powered brush roll to a canister with caddy.

What is the difference between the NV751 and the NV750W?

Nhc28,

By way of technical specifications there are no differences ( Voltage: 120V., 60Hz,Watts:1150W,Amps: 9.5A).

The differences come in by way of attachments or color variations.

Best Regards
Customer Support Team

7 years, 1 month ago

Posted by:

Shark Support Team

Shark - Rotator Lift Away Speed Upright Vacuum - Gray

rotator brush will not rotate

Hello,

We regret to learn that you're having trouble with your Shark - Rotator Lift Away Speed Upright Vacuum unit. Please kindly contact a product specialist at Shark for some trouble shooting. They can be reached at 1-800-798-7398.
Best Regards
Customer Support Team

7 years, 1 month ago

Posted by:

Shark Support Team