Shark Support Team

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June 7, 2016
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Shark Support Team's Answers

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Shark - Rocket DuoClean HV381 Bagless Upright Vacuum - Plasma blue

Power through your weekly carpet clean with this Shark Rocket with DuoClean complete upright vacuum. It eliminates particles both large and small, and the deep-cleaning bristle brush breaks through embedded dirt to ensure a deeper clean. Plenty of space for debris ensures this Shark Rocket with DuoClean complete upright vacuum is practical for your everyday cleaning needs.BR>

are the shark rocket HV380 series dual voltage

He,

The Shark - Rocket DuoClean HV381 Bagless Upright Vacuum is not dual voltage. It is designed for The North American market only.

Best Regards
Customer Support Team

7 years, 1 month ago

Posted by:

Shark Support Team

Shark - Carpet Buddy No Rinse Carpet Cleaner - Purple

Keep your Shark Sonic Duo carpet cleaner ready for use with this Shark carpet cleaner refill. The powerful cleaning action removes stuck-on dirt without leaving behind a sticky residue, and the stain-fighting power works to fight stubborn spots on your carpets. With its 32-ounce size, this Shark carpet cleaner refill lasts through multiple applications.

Does Best Buy stock this product in Vacaville, Fairfield, or West Sacramento? How much purchase needed to qualify for free shipping? If I order now, when will it be delivered?

Dcmac,

For more information on location and pricing, please contact the BestBuy Customer Support team at
1-888-237-8289 .

Best Regards
Customer Support Team

7 years, 1 month ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away NV391 Pro Bagless Upright Vacuum - Red

Clean your carpets efficiently with this Shark Navigator vacuum. Its canister comes off easily for portable cleaning in compact areas, and the anti-allergen technology and HEPA filter keep your home cleaner. This Shark Navigator vacuum has multiple tools for specific cleaning needs, including a hard floor attachment, pet brush and dusting brush.

How long is the accessory hose?

Tammy,

The hose on The Shark - Navigator Lift-Away NV391 Pro Bagless Upright Vacuum can stretch anywhere from 4 -6 feet approximately.
Best Regards
Customer Support Team

7 years, 1 month ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Upright Vacuum - Rose Gunmetal

Shark Rotator Powered Lift-Away Deluxe 3-in-1 Upright Vacuum: Easily remove dirt, dust and debris from carpets and bare floors with a bagless vacuum that converts from an upright to a Lift-Away Pod with powered brush roll to a canister with caddy.

are these still covered by the shark warranty

Hello,

Every Shark unit regardless of the place of purchase comes with a limited warranty.

Best Regards
Customer Support Team

7 years, 1 month ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away NV391 Pro Bagless Upright Vacuum - Red

Can the rotating brush be turned off or does it always turn? Want to know if it has suction only ability.

Lisa,

The rotating brush is not motorized. The attachment is powered by the main unit .
Best Regards
Customer Support Team

7 years, 1 month ago

Posted by:

Shark Support Team

Shark - Rocket Corded Stick Vacuum - Orange

At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.

Where can I get the top filter for my rocket?

Hello,

Filters for The Shark - Rocket Bagless Upright Vacuum can be purchased directly from Shark. They can be reached at 1-800-798-7398 or please visit www.sharkclean.com.

Best Regards
Customer Support Team

7 years, 2 months ago

Posted by:

Shark Support Team

Shark - Rocket Hand Vac - Gray/Crimson

Shark Rocket Hand Vac: With 500W and 4.2 amps of power, this hand vac efficiently removes dust, dirt and debris from your home, car, boat or RV. The TruePet motorized brush allows you to pick up pet hair and loose debris.

Is the 'motorized brush that comes with the Shark-Rocket Hand Vac truly motorized or does it work on the air intake?

GenieB,

Yes indeed. The Shark - Rocket Hand Vac is motorized.

Best Regards
Customer Support Team

7 years, 2 months ago

Posted by:

Shark Support Team

Shark - Rocket DuoClean HV381 Bagless Upright Vacuum - Plasma blue

How do you replace the brushes on the roller?

Hello,

Here are the instructions on accessing the The Brushroll On The Rocket Duo Vacuum: 1) Use a coin to unlock the three locks on the bottom of the floor nozzle. 2) A portion of the base is removable to allow for better access to the brushroll and exposure to the airway. Shine a flashlight from the bottom to check for possible blockages in the airway. 3) Remove any string, carpet fibers, or hair that may be wrapped around the brushroll. There is a groove along the brushroll that allows a pair of scissors to cut across it to loosen up debris. 4) To re-assemble, replace base by lining it up along the front of the nozzle. Push down to snap into place until you hear a click. Lock the three lock.

Best Regards Customer
Support Team

7 years, 2 months ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald

Shark Rotator Powered Lift-Away Speed Bagless Upright Vacuum: Keep your home spotless with this upright vacuum, which features Anti-Allergen Complete Seal technology and a HEPA filter to eliminate up to 99.99% of dust and allergens. The swivel design lets you maneuver easily around furniture and tight corners for a thorough clean.

The pet multi-tool does not seem to sit correctly on its Accessory Post. The canister gets in the way. Am I missing something?

Mike,

We regret to learn that you're having trouble with your unit. Please kindly contact a product specialist to go through some trouble shooting. They can be reached at 1-800-798-7398.

Best Regards
Customer Support Team

7 years, 2 months ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

My brush rotato quit

Jefe,

We regret to learn that you're having trouble with your unit. Please kindly contact a product specialist to go through some trouble shooting. They can be reached at 1-800-798-7398.

Best Regards
Customer Support Team

7 years, 2 months ago

Posted by:

Shark Support Team