Shark Support Team

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June 7, 2016
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Shark Support Team's Answers

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Shark - Blast & Scrub Steam Pocket Mop - White/Plum

Shark Blast & Scrub Steam Pocket Mop: Thoroughly clean your hard flooring using this mop, which features Blast & Scrub technology that combines the power of concentrated steam with an on-board scrubber. Just select from 3 available Electronic Intelligent Steam Control settings to enjoy precise operation.

How many steam holes does this unit have. Thanks

Loubell19,

The Shark - Blast & Scrub Steam Pocket Mop Rectangle Mop Head features a grill not holes for faster penetration and cleaning.

Best Regards,
Customer Support Team

7 years, 3 months ago

Posted by:

Shark Support Team

Shark - Rocket DeluxePRO Bagless Vacuum - Lavender

Shark Rocket DeluxePro Bagless Vacuum: This lightweight and maneuverable vacuum offers powerful suction and amazing performance, letting you clean your floor, ceiling and everything in between. The top portion detaches for use as a hand vac.

Does this Shark Rocket Deluxe pro can accept a floor brush attachment with bristles that comes from an old canister vacuum I had which is 1 1/4 inch opening?

Hi Rocky,
That is a good question indeed. Unfortunately, we can only recommend using the floor brushes or other attachments that are specifically designed for the unit in question. Therefore, we cannot confirm if your floor brush will even be compatible with this unit. We apologize for any inconvenience that this may cause. Thank you

Best Regards,
Customer Service Team

7 years, 4 months ago

Posted by:

Shark Support Team

Shark - Rocket Corded Stick Vacuum - Orange

At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.

Can the vacume be used on smooth concrete on a patio or garage?

Ljames,

The Shark - Rocket Bagless Upright Vacuum is primarily designed for indoor use.

Best Regards,
Customer Support Team

7 years, 4 months ago

Posted by:

Shark Support Team

Shark - DuoClean Powered Lift-Away Speed (NV801) Bagless Upright Vacuum - Cinnamon

Energize your cleaning routine with this Shark Rotator Lift-Away vacuum. Its dual-brush rolls easily sweep up debris, while the detachable canister simplifies reaching under furniture or accessing tight spots. The sealed design and HEPA filter of this Shark Rotator Lift-Away vacuum keep 99.99 percent of dust and allergens trapped inside.

How long is the manufacturer's warranty on this vacuum? Also, does the Geek Squad protection start immediately after purchase or after the manufacturer's warranty expires?

Best Answer

RS,

The Shark - DuoClean Powered Lift-Away Speed (NV801) features a 7 year limited warranty.

Best Regards,
Customer Support Team

7 years, 4 months ago

Posted by:

Shark Support Team

Shark - Genius Steam Pocket Mop System - Green/Silver

The Shark Genius Steam Pocket Mop System is our most advanced floor cleaning system ever. Featuring both a Steam Mop and a Spray Pocket mop, the Genius system is the right solution for all your cleaning needs. Harness the power of steam to sanitize 99.9% of household bacteria*. (Sanitization studies were conducted under controlled test conditions. Household conditions and results may vary.)

what are the ingredients in the pocket mop solution which comes with the system and attaches to the stick mop (not the steamer)

Louie,

The indigence on the Spray Bottle with cleaning solution is proprietary and is not shared with the general public.

Best Regards,
Customer Support Team

7 years, 4 months ago

Posted by:

Shark Support Team

Shark - Rotator Pro Complete Lift-Away Bagless Upright Vacuum - Champagne

Shark Rotator Pro Complete Lift-Away Bagless Upright Vacuum:The Anti-Allergen Complete Seal Technology in this vacuum helps trap more than 99.9% of dust and allergens to create a hygienic home. A variety of tools and attachments let you clean an array of hard-to-reach areas.

what accessories comes with this vacuum? if none what can be added

Dave,

The Shark - Rotator Pro Complete Lift-Away Bagless Upright Vacuum being featured here by BestBuy includes Dust-away bare floor attachment, microfiber pad, caddy, accessory bag
Dusting brush, 18" crevice tool, large turbo brush, multi-angle dusting brush, wide upholstery tool, under-appliance wand,Owner's manual and the Shark Rotator Pro Complete Lift-Away Bagless Upright Vacuum.

Best Regards,
Customer Support Team

7 years, 4 months ago

Posted by:

Shark Support Team

Shark - DuoClean Powered Lift-Away Speed (NV801) Bagless Upright Vacuum - Cinnamon

I just bought a Shark Duoclean vacuum nv801 today and noticed a high pitch noise coming from it. Don't know if its the motor or an air leak? All connections are tight. Has anybody else have this problem?

Hello,

Congratulations on your new Shark - DuoClean Powered Lift-Away Speed (NV801) Bagless Upright Vacuum! For more product information and trouble shooting questions, please kindly contact us at Shark. We can be reached at 1-800-798-7398.

Best Regards,
Customer Support Team

7 years, 4 months ago

Posted by:

Shark Support Team

Shark - Rotator Pro Complete Lift-Away Bagless Upright Vacuum - Champagne

Does this closeout model NV552 come in any other colors?

CarefullShopper,

The Shark Rotator Pro is only available in one color, model NV552 ( molded champagne with chrome).

Best Regards,
Customer Support Team

7 years, 4 months ago

Posted by:

Shark Support Team

Shark - Rotator Pro Complete Lift-Away Bagless Upright Vacuum - Champagne

I checked the Shark website and they no longer carry this model(NV552). Apparently it is discontinued. My question is do they still cover the 5 year manufacturers warranty from the date of purchase?

CarefulShopper,

Yes Indeed. The Shark - Rotator Pro Complete Lift-Away Bagless Upright Vacuum features a 5 year Shark limited warranty, is maintained and honored form date of purchase.

Best Regards,
Customer Support Team

7 years, 4 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Bagless Upright Vacuum - White, Silver

Clean hard-to-reach surfaces and remove dust and allergens with this Shark Navigator upright vacuum. The removable canister with handle lets you easily clean stairs, walls and woodwork. With the canister in place, swivel this Shark Navigator upright vacuum into all the nooks and crannies of rooms that have hard flooring surfaces.

How long is the crevice tool on this model?

Hello

The crevice tool being featured here by BestBuy is 8 inches.

Best Regards,
Customer Support Team

7 years, 4 months ago

Posted by:

Shark Support Team