Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Blast & Scrub Steam Pocket Mop - White/Plum

Shark Blast & Scrub Steam Pocket Mop: Thoroughly clean your hard flooring using this mop, which features Blast & Scrub technology that combines the power of concentrated steam with an on-board scrubber. Just select from 3 available Electronic Intelligent Steam Control settings to enjoy precise operation.

I have a carpet and don't want to pay to have it cleaned so often....do you have an appliance that will shampoo carpets.....I already have a Shark vacuum and love it....thought you might have as good a shampooer as the vacuum is..

Anita,

Thank you for your question. At this time Shark does not make a carpet cleaner that used shampoo.

Best Regards,
Customer Service Team

7 years, 5 months ago

Posted by:

Shark Support Team

Shark - Genius Steam Pocket Mop System - Green/Silver

The Shark Genius Steam Pocket Mop System is our most advanced floor cleaning system ever. Featuring both a Steam Mop and a Spray Pocket mop, the Genius system is the right solution for all your cleaning needs. Harness the power of steam to sanitize 99.9% of household bacteria*. (Sanitization studies were conducted under controlled test conditions. Household conditions and results may vary.)

What are the three modes of steam?

Cak,

The Shark - Genius™ Steam Pocket® Mop features three settings. A Stand by mode, a Steam button mode to activate the steam, and for stuck-on stains, a Steam blast mode.

Best Regards,
Customer Service Team

7 years, 5 months ago

Posted by:

Shark Support Team

Shark - Genius Steam Pocket Mop System - Green/Silver

How hot is the steam?

Drew,

During use the pad temperature is usually between approximately 92 – 95 degree Celsius (198 – 203 degrees Fahrenheit) .

Best Regards,
Customer Service Team

7 years, 5 months ago

Posted by:

Shark Support Team

Shark - Steam Pocket 2-in-1 Steam Mop - Green/White

Shark Steam Pocket 2-in-1 Steam Mop: Clean and sanitize most surfaces in your home with this steam mop, which converts to a handheld steamer for flexible use. Steam Pocket technology lets you clean using both sides of each microfiber pad.

Is this steam cleaner good to clean the cloth seats of my car ? If not , which one would you recommend! Thx

Pandora,

The Shark - Steam Pocket 2-in-1 Steam Mop - is designed for surfaces not fabric. For more information, please kindly contact a product specialist at Ninja. They can be reached at 1-877-646-5288.

Best Regards,
Customer Support Team

7 years, 6 months ago

Posted by:

Shark Support Team

Shark - Rotator Lift Away Speed Upright Vacuum - Gray

Remove dirt and debris from carpet with this Shark Navigator upright vacuum. A detachable canister lets you empty the vacuum easily, and the included tools make cleaning upholstery or inside crevices easy. This Shark Navigator upright vacuum uses a HEPA filter to remove harmful allergens and micro particles for healthier air.

Does it have a on and off switch for brush roll? Can it be used on luxury vinyl tile? Will the under appliance wand work with it?

Meme,

Yes indeed. The brush roll on The Shark - Rotator Lift Away Speed Upright Vacuum can be disengaged. The unit is designed to be used on most floor surfaces. Not all under appliance wands are created equally or compatible.

Best Regards,
Customer Support Team

7 years, 6 months ago

Posted by:

Shark Support Team

Shark - Navigator Freestyle Vacuum - White and Silver/Gray

Clean your home's carpets and bare floors with this Shark Navigator Freestyle SV1106 vacuum that features a lightweight and maneuverable design to enable easy movement. The precision charger allows you to recharge the vacuum in as little as 4 hours.

Seems like a stupid question, but how will I know when the battery needs replacing? I'm thinking the battery does need to be replaced because the unit doesn't seem to be running as long as when I first got it.

DocStudent,

Thanks for asking. The Shark - Navigator Freestyle Vacuum will just not be able to hold a full charge, which could be an indication that the battery would require replacing.

Best Regards,
Customer Support Team

7 years, 6 months ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Upright Vacuum - Rose Gunmetal

Shark Rotator Powered Lift-Away Deluxe 3-in-1 Upright Vacuum: Easily remove dirt, dust and debris from carpets and bare floors with a bagless vacuum that converts from an upright to a Lift-Away Pod with powered brush roll to a canister with caddy.

How do you clean the filters?

Attack,

Thank you for asking. The filters for The Shark - Rotator Powered Lift-Away Deluxe can be easily washed with mild soap and water, every three weeks or depending on frequency of use.

The Best Regards,
Customer Support Team

7 years, 6 months ago

Posted by:

Shark Support Team

Shark - Lift-Away Professional Steam Pocket Mop - White

Shark S3901 Lift-Away Professional Steam Pocket Mop: Get 2-in-1 steam cleaning power with a professional quality mop and handheld steamer. The Steam Pocket mop scrubs, sanitizes and dries your floors in seconds for a feel-good clean without the use of chemicals.

I want to buy this to kill the bed bug and dust mite in t he carpet. Is it hot enough (over 100 degree)??

Christina,

The Shark - Lift-Away Professional Steam Pocket Mop heats up to steam capacity which is designed to meet all you cleaning needs. Caution should be taken as the unit reached extremely high levels of heat.

Best Regards,
Customer Support Team

7 years, 6 months ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

How long does the shark cordless vacuum after charging?

Hello,

This is highly dependent on your frequency of use.

Best Regards,
Customer Support Team

7 years, 6 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

I have 2 Shark hand vacs #SV780 .I love them but one finally wore out. I purchased another one at Best Buy this week.The tools would not stay in, so I returned it for an even exchange thinking it was defective. How can I get the to tools to stay in?

Hello Sweetie,

For more information on The Shark - Bagless Cordless Hand Vac, please kindly contact a product information specialist. They can be reached at 1-800-798-7398.

Best Regards,
Customer Support Team

7 years, 6 months ago

Posted by:

Shark Support Team