Shark Support Team

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June 7, 2016
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Sharkk - Sonic-Lift Steam Mop Pads for Shark SM200 Steam Mops (2-Pack) - White

Enhance your Shark SM200 steam mop's stain-removing abilities with these Shark XTSM200 sonic-lift steam mop pads that feature a scrubbing side that breaks apart and releases stains and a mini shaggy side that helps lift away stains.

Will this fit my 2 year old shark sonic scrub sm200?

Mopman1,

The Shark - Sonic-Lift Steam Mop Pads for Shark SM200 Steam Mops are more than likely compatible to your SM200.

Best Regards,
Customer Support team

7 years, 7 months ago

Posted by:

Shark Support Team

Shark - Rocket Professional Bagless Upright Vacuum - Copper/Gray

Shark Rocket Professional NV480 Bagless Upright Vacuum: Rid your home of dust, debris, pet hair and more using a single appliance that works on carpets, bare floors and other surfaces. This bagless upright vacuum comes with a pet power brush, a dusting brush and 2 crevice tools, so you can remove specific types of debris and clean in tight spaces.

WE have a Rocket - The vacuum is NOT working (green light is OFF) The attachments work fine. We've looked in every part that opens for clogs, hair, etc.. And found nothing. What do we do now?

Sharkbait,

We regret to learn that you're having trouble with your Shark Rocket Professional Bagless Upright Vacuum. To speak with a product specialist, please kindly contact Shark at 1-800-798-7398.

Best Regards,
Customer Support team

7 years, 7 months ago

Posted by:

Shark Support Team

Rotator Powered Lift-Away XL Capacity HEPA Bagless Upright Vacuum - Navy

Shark Rotator Powered Lift-Away XL Capacity HEPA Bagless Upright Vacuum: Tackle pet hair, cobwebs, dust and debris with this upright vacuum that offers a variety of attachments and an LED light on the wand for visibility. Fingertip controls make it easy to adjust the vacuum as you clean floors and carpets around your home.

Does the NV755 come with a rolling canister caddy? Can you buy a rubber rake type attachment to fit the vac that would take up dog hair?

Doghair,

Thank you for asking. The Shark - Rotator Powered Lift-Away XL Capacity HEPA Bagless Upright Vacuum does feature a canister caddy, as a possible added accessory, however no rubber rake attachments exists.

Best Regards,
Customer Support team

7 years, 7 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

Can this model also be used for bathroom boiled floors?

Scruffy,

I'm not quite sure I'm clear on the question being asked her. The Shark - Professional Electronic Steam Pocket® Mop is designed to be used on most hard floor surfaces, including hardwood, tile, laminate flooring, however we also recommend you check the use and care instructions from the surface manufacturer.

Best Regards,
Customer Support team

7 years, 7 months ago

Posted by:

Shark Support Team

Shark - Lift-Away Professional Steam Pocket Mop - White

Shark S3901 Lift-Away Professional Steam Pocket Mop: Get 2-in-1 steam cleaning power with a professional quality mop and handheld steamer. The Steam Pocket mop scrubs, sanitizes and dries your floors in seconds for a feel-good clean without the use of chemicals.

My intention was to purchase the S3901 steam mop but then I saw the delivery was March 22. Why is the lead time so long?

Les,

For more information on ETA delivery dates, please kindly contact the Customer Service team directly at BestBuy. They can be reached at 1-888-237-8289 .

Best Regards,
Customer Support team

7 years, 7 months ago

Posted by:

Shark Support Team

Shark - Rocket Corded Stick Vacuum - Orange

At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.

Where do I buy the replacement foam & felt filters. What is the product number for them.

Patricia,

Thank you for asking. For more information on the availability of parts and accessories , please kindly contact BestBuy's Customer Support team at 1-888-237-8289 .

Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Rocket DuoClean HV381 Bagless Upright Vacuum - Plasma blue

Power through your weekly carpet clean with this Shark Rocket with DuoClean complete upright vacuum. It eliminates particles both large and small, and the deep-cleaning bristle brush breaks through embedded dirt to ensure a deeper clean. Plenty of space for debris ensures this Shark Rocket with DuoClean complete upright vacuum is practical for your everyday cleaning needs.BR>

Is this similar to the HV380W?

Hello

Great question! Yes they are all part of the HV380 series, so by way of performance and technical specifications, they are the exact same vacuum. The differences come in where the colors may differ or packages of accessories are involved.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Upright Vacuum - Rose Gunmetal

Shark Rotator Powered Lift-Away Deluxe 3-in-1 Upright Vacuum: Easily remove dirt, dust and debris from carpets and bare floors with a bagless vacuum that converts from an upright to a Lift-Away Pod with powered brush roll to a canister with caddy.

What is difference between Cord attached up by handle and further down? What is difference between NV751 and next model down?

Boots,

To respond to this question with a fair assessment I would require the exact model to compare with as there are too many models to make an assumption.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald

Shark Rotator Powered Lift-Away Speed Bagless Upright Vacuum: Keep your home spotless with this upright vacuum, which features Anti-Allergen Complete Seal technology and a HEPA filter to eliminate up to 99.99% of dust and allergens. The swivel design lets you maneuver easily around furniture and tight corners for a thorough clean.

Will the Multi Angle Dusting Brush--not the crevice tool--fit the NV682? I would really like to have that for out of reach and odd angled surfaces. http://www.sharkclean.com/parts/0/all/759/multi-angle-dusting-brush/

Hello

Yes indeed. Given that both models are from the NV600 series all these parts are compatible.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Lift-Away Professional Steam Pocket Mop - White

I just received this model, but the carpet glider is missing. How do I get the carpet glider?

Sandy,

Blondie, For more information on missing items and availability, please kindly contact BestBuy's Customer Support Team at 1-888-237-8289.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team