Shark Support Team

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June 7, 2016
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Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

Where can I get a new dirt cup for it

Jim,

For more information on product availability, please kindly contact BestBuys' Customer Service team at 1-888-237-8289.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald

Shark Rotator Powered Lift-Away Speed Bagless Upright Vacuum: Keep your home spotless with this upright vacuum, which features Anti-Allergen Complete Seal technology and a HEPA filter to eliminate up to 99.99% of dust and allergens. The swivel design lets you maneuver easily around furniture and tight corners for a thorough clean.

What is the cubic feet per minute on this model

Gizmos,

Thank for for chiming in. The nozzle width is on The Shark - Rotator Powered Lift-away Speed Bagless Upright Vacuum is 10.5 inches. We do not use cubic feet per minute as any type of metric with our vacuums.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald

This will be our 2nd Shark vacuum purchase in 6 years. We purchased the 1st directly from Shark.com which gave us a built in "bumper to bumper" warranty. Does purchasing from Best Buy afford the same 5 yr protection?

Christina,

For more information on the BestBuy warranty of The Shark - Rotator Powered Lift-away Speed Bagless Upright Vacuum, please kindly contact BestBuys Customer Support team at 1-888-237-8289.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Blast & Scrub Steam Pocket Mop - White/Plum

Shark Blast & Scrub Steam Pocket Mop: Thoroughly clean your hard flooring using this mop, which features Blast & Scrub technology that combines the power of concentrated steam with an on-board scrubber. Just select from 3 available Electronic Intelligent Steam Control settings to enjoy precise operation.

I just bought this item "open box" on clearance but it is clearly brand new, w all items included - the extra pads, the manual & everything. The only thing I noticed is in the filter area, noted 'J' there are small uniform sized 'beads' - is this normal?

Robin,

Please contact us at Shark to speak with a product specialist. They can be reached at 1-800-798-7398.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

What is difference between Shark Steam Mop SE450 and S3601?

Gromes,

Thank you for asking.

The technical specifications differ slightly in that The with The S3601-Voltage: 120V., 60Hz, Watts: 1200W, Water Capacity: 500 ml (16.9 oz.)
The Settings are Dust, Mop and Scrub and can be used with both the triangular scrub pocket pads ,and the rectangular pads.

The technical specifications differ slightly in that The with The SE450-Voltage: 120V., 60Hz, Watts: 1550W, Water Capacity: 500 ml (16.9 oz.).
The Settings are dust and mop only and can only be used with rectangular.

Essentially those are the main differences. Hope this was helpful.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Upright Vacuum - Rose Gunmetal

Shark Rotator Powered Lift-Away Deluxe 3-in-1 Upright Vacuum: Easily remove dirt, dust and debris from carpets and bare floors with a bagless vacuum that converts from an upright to a Lift-Away Pod with powered brush roll to a canister with caddy.

How many amps?

Hello,

The Shark - Rotator Powered Lift-Away Deluxe Bagless 3-in-1 Upright Vacuum has 9.5Amps of electrical power.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Rocket Professional Bagless Upright Vacuum - Copper/Gray

Shark Rocket Professional NV480 Bagless Upright Vacuum: Rid your home of dust, debris, pet hair and more using a single appliance that works on carpets, bare floors and other surfaces. This bagless upright vacuum comes with a pet power brush, a dusting brush and 2 crevice tools, so you can remove specific types of debris and clean in tight spaces.

Is the base plate easily removed to clean hair, thread, or anything else that would catch around the beater bar?

Hello Greg,

To remove any string, carpet fibers or hair that may be wrapped around the brushroll. There is a groove along the brush bar that allows a pair of scissors to cut across it to loosen up the debris. To close, push down until you hear it click into place then lock the two locks. Hope this was helpful.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Ultimate Professional Iron - Copper/Gray

Shark GI505 Ultimate Professional Iron: Smooth wrinkles from your clothing to maintain a professional, stylish appearance using this iron. A stainless-steel soleplate allows easy gliding action and heat retention during use. The lightweight design and 10' cord permit simple movement.

Where is the steam button.

Esha,

The Variable Steam/Self-Clean Dial on The Shark - Ultimate Professional Iron, is located underneath the gliding handle towards the front.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Rocket Corded Stick Vacuum - Orange

At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.

On my shark rocket we found a filter pad on the intake to the motor, can we get replacement filter pads

Joe,

For more information on accessories/parts for your Shark - Rocket Bagless Upright Vacuum, please kindly contact BestBuy's Customer Service team at 1-888-237-8289.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team

Shark - Rocket DeluxePRO Bagless Vacuum - Lavender

Shark Rocket DeluxePro Bagless Vacuum: This lightweight and maneuverable vacuum offers powerful suction and amazing performance, letting you clean your floor, ceiling and everything in between. The top portion detaches for use as a hand vac.

Does this model have an under appliance wand--and if not, can one be purchased to work with this vacuum? Thank you.

Nettie,

Thank you for asking. The Shark - Rocket Deluxepro Bagless Vacuum does not feature an under appliance wand, and there are none compatible with the model.

Best Regards,
Customer Support team

7 years, 8 months ago

Posted by:

Shark Support Team